Senior client services Work, Jobs in Birmingham, Eng (with Salaries)

Case Worker 20 Hours per Week
BIRMINGHAM DISABILITY RESOURCE CENTRE —Birmingham
- £27,336.53 a year
- Full-time
- Microsoft Word
- Management
- Experience working with individuals with disabilities
Entry-Level Account Executive (HF1353751)
Flourish —Wolverhampton
- £35,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Head of Corporate Operations
Focus Group —Birmingham
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Branch Manager, Kurt Geiger, Birmingham Airport
Kurt Geiger —Birmingham
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
Talent Acquisition Specialist
Baily Garner —Birmingham
- £30,000 - £46,000 a year
- Full-time
- Hybrid work
- Databases
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
Quick apply
8hr Part Time Sales Assistant, Kurt Geiger, Birmingham Airport
Kurt Geiger —Birmingham
- 8 hour shift
- Customer service
- Communication skills
- Employee discount
Quick apply
Entry Level Account Executive - Tamworth
Flourish —Tamworth
- £35,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Front of House Assistant
The Wimpole Clinic Ltd —Birmingham
- £28,000 a year
- Full-time
- Hospitality
- Computer literacy
- Microsoft Office
- Sick pay
Quick apply
Customer Services Team Adviser
Advisory, Conciliation and Arbitration Service —Birmingham
- £30,120 - £30,995 a year
- Part-time
- Presentation skills
- Communication skills
6d
Document Controller
MBP Door Solutions —West Bromwich
- Part-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Free parking
Quick apply
Property & Relationship Manager
Brindley Capital Group —Birmingham
- £26,000 - £32,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Health & wellbeing programme
Quick apply
11d
Travel Consultant
Trailfinders —Solihull
- £44,000 - £49,000 a year
- Sales
Operations Specialist I-III (UK)
Airspace —Birmingham
- £36,000 - £65,000 a year
- Remote
Quick apply
5d
Team Assistant
The Wilkes Partnership LLP —Birmingham
- £25,000 - £27,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Young Carers Transition Lead
Carers Trust Heart of England —Coventry
- £28,250 a year
- Weekend availability
- Care experience
- Travel
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Housing and Supported Housing Officer
Livingwell Supported Housing —Birmingham
- £14 an hour
- Full-time
- Conflict management
- In-person
- Negotiation
Quick apply
9d
Sales Development Representative - Digital Commerce
Columbus United Kingdom —Birmingham
- Full-time
- Hybrid work
- Business development
- Travel
- Annual leave
- Work from home
Quick apply
Paraplanner / Trainee Paraplanner / Administrator
Capelin Financial Management Limited —Solihull
- £24,000 - £36,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Organisational skills
- Life insurance
Quick apply
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- No degree
- Leadership
- Communication skills
Receptionist (Part-Time)
Liberty Leisure Centres Ltd —Shirley
- £13.50 an hour
- Part-time
- Accounting
- Front desk
- Cleaning
- Free parking
- Employee discount
Quick apply
5d

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senior client services jobs near birmingham, eng

Case Worker 20 Hours per Week

BIRMINGHAM DISABILITY RESOURCE CENTRE -
Birmingham

Apply Now

Job details

Full-time | Fixed term contract
£27,336.53 a year

Qualifications

Microsoft Word
Management
Experience working with individuals with disabilities
UK GDPR
Case note recording
Case record updates
Supervising experience
Partnership building
Management reporting
NVQ
Signposting to community resources
Communication skills
Time management

Full job description

To provide a high level of wrap around and holistic support, through community clinics within the areas of Small Heath, Bordesley Green and Heartlands Primary Care Network, to enable people to live independently within their communities. The support offered will include, but is not limited to, income maximisation, benefit and debt advice, housing support and advice alongside identifying and supporting individuals into training and employment

Salary FTE £27,336.53 pro rata’d at 20 hours per week £14,978.92

Fixed Term until 28th February 2027

Main Responsibilities

To provide an effective information and advice service, for people to agreed organisational & Contractual standards and ensuring that all targets and outcomes are met.

To deliver effective information and advice support via outreach and by telephone, email, virtually and home visits, where appropriate, in order to assist clients to maximise their income streams effectively and efficiently to meet their individual needs.

To work effectively with the service commissioner and with DRC to provide high quality, impartial information and advice to clients that comply with organisational standards.

To provide IAG casework to clients accessing the service.

To ensure that the information and advice service stays current, and up to date with disability related legislation and policy guidance.

To establish and maintain strong contacts with other partners, and internal programmes, to maintain an effective information and resource bank to support clients.

To develop DRC’s on-line information resources and ensure these are kept up to date and continue to meet clients’ needs.

To provide person-centred support across a range of presenting issues relating to housing, welfare, income maximisation and welfare benefits, debt, personal budgets, grant applications, Personal Independent Payments, social care and health, safeguarding, employment, advocacy, access to statutory services, energy efficiency, discrimination and social exclusion.

To support the establishment and maintenance of external referral procedures with relevant statutory and specialist Third Sector providers to achieve positive outcomes for clients.

To establish and maintain internal referral and joint working with other DRC teams and services where this is appropriate to meet client need and achieve effective outcomes.

To maintain accurate and up to date client records and statistics through DRC’s CRM system, including details of advice, casework, attendance, monitoring of progress against client action plan and SMART targets, supporting the provision of service reports and key performance indicators information to DRC’s Executive Team, Board of Directors and funders.

To provide information and feedback to the Team Leader and Service Manager and instigate improvements to existing services and the development of new additional services.

To support the Team Leader to provide accurate and timely reports to DRC’s commissioners.

To attend external meetings representing DRC and the IAG Team, feeding back to colleagues and Senior Managers as appropriate.

To be aware of and comply with DRC policies and procedures, including health and safety, safeguarding, General Data Protection Regulations (GDPR) and equal opportunities.

To ensure your own continuing professional development by attending relevant meetings, conferences, and seminars, undergoing training and any other appropriate means.

To work effectively as part of the team and be flexible and responsive to changing funder needs and DRC requirements.

To undertake any other duties as and when required commensurate with the role.

The post holder will come into contact with vulnerable adults and will therefore be subject to a disclosure check at an enhanced level prior to confirmation of employment

Personal Specification

Good standard of education including English & Maths - Essential

NVQ 3 in Information, Advice and Guidance (IAG) or willingness to complete this within first 12 months of employment - Essential

Degree or equivalent qualification - Desirable

Experience

A minimum of 12 months’ experience working in an advice/support/legal setting with disabled people or other social excluded groups.

Proven track record of advocating on behalf of excluded groups, supporting them to achieve positive outcomes in relation to housing, welfare, debt, personal budgets, health, employment, access to statutory services

Experience of caseload management, including developing and maintaining client case files

Experience of working in a multi- faceted role within a small organisation

Proven track record of meeting targets and working to deadlines

Proven track record of networking and undertaking outreach work

Previous experience of managing and supervising others

Proven track record of working with disabled people

Ability to speak Community languages

Excellent ICT skills and the confidence to use ICT Packages to coordinate events and communications and record beneficiary data.

Awareness and understanding of equal opportunities

A clear understanding of the issues affecting disabled people and/or their families and carers

A good knowledge and understanding of housing, welfare benefits, personal budgets, education, health and social care legislation and its impact on the rights and entitlements of disabled people

A good knowledge and understanding of the support services available to the client group and referral processes to the statutory and non-statutory agencies

A good understanding of safeguarding procedures for vulnerable adults

Communicates clearly and is able to effectively remove barriers to communication

Excellent written and verbal communication skills

The ability to produce correspondence, reports and written documentation using Microsoft Word, Excel and Outlook

An understanding of the purpose of outcomes monitoring and project evaluation and the ability and willingness to capture outcomes data

Excellent time management skills with the ability to prioritise workload and effectively multi-task

Understanding of the Social Model of Disability

Apply Now

Refine Your Search

senior client services jobs in birmingham, eng

Case Worker 20 Hours per Week

Entry-Level Account Executive (HF1353751)

Head of Corporate Operations

Branch Manager, Kurt Geiger, Birmingham Airport

Talent Acquisition Specialist

8hr Part Time Sales Assistant, Kurt Geiger, Birmingham Airport

Entry Level Account Executive - Tamworth

Front of House Assistant

Customer Services Team Adviser

Document Controller

Property & Relationship Manager

Travel Consultant

Operations Specialist I-III (UK)

Team Assistant

Young Carers Transition Lead

Housing and Supported Housing Officer

Sales Development Representative - Digital Commerce

Paraplanner / Trainee Paraplanner / Administrator

Head of Project Management Office (PMO)

Receptionist (Part-Time)

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