Services officer Work, Jobs in Birmingham, Eng (with Salaries)

Retail Relief Security Officer
Mitie —Birmingham
- £13.10 an hour
- Full-time
- Customer service
- Communication skills
People Services Officer (111694-0626)
University of Warwick —Coventry
- £35,608 - £46,049 a year
- Customer service
- University
- Continuous improvement
6d
Enrolment Officer
Birmingham City University —Birmingham
- £35,331 - £39,002 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
13d
[6990] Control Room Operator
National Highways —Birmingham
- £29,010.00 - £37,762.50 a year
- Typing
- Communication skills
10d
Administration Officer
Civic Recruitment Limited —Solihull
- £17.75 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Campus Safety Officer
Aston University —Birmingham
- £35,740 - £38,708 a year
- Full-time
- Customer service
- Military
- University
- Annual leave
10d
Regional Service Administrator
Royal College of Nursing —Birmingham
- £30,828 - £34,800 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Annual leave
10d
Customer Services Team Leader (Contact Centre Based)
Midland Heart —Birmingham
- £45,330 a year
- Monday to Friday
- Supervising experience
- Continuous improvement
- Team management
2d
Proceedings Support Unit (PSU) Specialist
Independent Office for Police Conduct —Birmingham
- £41,878 a year
- Hybrid work
- Analysis skills
- Negotiation
- Time management
- Annual leave
- Employee assistance programme
4d
Probation Service Officer - Birmingham
HM Prison & Probation Service —Birmingham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
People Operations Officer
South and City College Birmingham —Birmingham
- £27,478.00 - £28,266.29 a year
- Full-time
- English
- School
- Employee discount
6d
Investigator
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- In-person
- Annual leave
- Employee discount
On Campus Aston and Partnerships Admissions Officer
Aston University —Birmingham
- £31,236 - £36,636 a year
- Part-time
- University
- Annual leave
11h
Credit Control Officer
Reliance Social Housing CIC —Birmingham
- From £27,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Business
- Free parking
- Bereavement leave
Quick apply
3d
Senior Operations Coordinator
NetWatch Global —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- In-person
- Flexitime
Quick apply
5d
Probation Services Officer - Dudley and Sandwell, Walsall and Wolverhampton and Enforcement Hub
HM Prison & Probation Service —Dudley
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
11d
Customer Insight Officer - Complaints
BDHT / Bromsgrove District Housing Trust —Bromsgrove
- £37,960.52 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
13d
Public Health Officer
Warwickshire County Council —Warwick
- £28,598 - £31,022 a year
- Full-time
- Microsoft Office
- Analysis skills
- No degree
- Annual leave
- Employee discount
11d
Human Resources Officer
Zantahealthcare Ltd —Birmingham
- £24,420.00 - £44,334.39 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Customer Service Advisor
Consumer Council for Water —Birmingham
- £24,476 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
11d

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services officer jobs near birmingham, eng

Retail Relief Security Officer

Mitie -
Birmingham

Apply Now

Job details

Permanent | Full-time
£13.10 an hour

Qualifications

Customer service
CCTV
SIA
Loss prevention
Communication skills

Full job description

Retail Relief Security Officer Role Overview

This role involves predominantly working within a retail environment, with occasional deployment to other business locations. Officers are required to work across multiple sites within a reasonable distance of their home address.

Deployment details are usually provided one week in advance; however, due to operational requirements, changes may be communicated on the day.

The standard pay rate is £13.10 per hour. Where a higher site-specific rate applies, this will be paid accordingly.

Please note that some retail locations operate unpaid break policies, and you will be informed in advance where this applies.

Job Overview

To protect our client's retail store, customers, colleagues, stock, and assets by delivering a visible, customer-focused security presence in line with the site's Assignment Instructions (AI's).

You will play a key role in creating a safe and welcoming shopping environment, preventing loss, and supporting store operations while delivering service that meets or exceeds Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Your contribution will support both customer satisfaction and the retention of the contract.

You will also be expected to undertake ongoing training and development to enhance both your security and customer service skills.

Main Duties

Retail Operations & Customer Experience

Provide a highly visible and approachable security presence on the shop floor, acting as a deterrent to theft and anti-social behaviour.
Deliver excellent customer service by assisting customers, providing directions, and supporting a positive in-store experience.
Work closely with store management and staff to support day-to-day retail operations and respond to incidents.
Monitor store activity to identify suspicious behaviour and proactively prevent stock loss (theft, fraud, damage).
Carry out regular patrols of the sales floor, stockrooms, and external areas in line with Assignment Instructions.
Effectively manage conflict situations with professionalism and a customer-first approach.

Loss Prevention & Security Compliance

Identify, deter, and respond to shoplifting and internal theft in line with company policy and legal guidelines.
Monitor and operate CCTV systems (where applicable) to support loss prevention and incident investigations.
Ensure full compliance with Assignment Instructions, company policies, and UK legislation.
Maintain an up-to-date SIA licence (Door Supervisor or Security Guarding) and CCTV licence where required, ensuring it is worn at all times on duty.
Complete all required documentation, including incident reports and notebook entries, accurately and promptly.

Health, Safety & Incident Management

Maintain a safe environment for customers and colleagues by identifying and reporting hazards.
Respond to incidents, emergencies, and first aid situations quickly and effectively.
Use sound judgement and initiative to manage challenging situations, escalating where necessary.
Liaise with emergency services and internal communication teams when required.
Ensure all check calls and control procedures are completed in line with site requirements.

Training & Development

Complete all mandatory training, including retail-specific security and loss prevention training.
Continuously develop knowledge of retail risks, behaviours, and security best practices.
Use available technology and reporting tools effectively to support performance.
Ensure SIA licence renewal is completed in a timely manner (minimum 16 weeks before expiry).

What We Are Looking For

Previous experience in retail security, loss prevention, or a customer-facing environment
Strong customer service and communication skills
Ability to remain calm and professional in challenging situations
SIA Licence (Security Guarding or Door Supervision) – essential
CCTV SIA Licence – desirable
SC Clearance – desirable

Apply Now

Refine Your Search

services officer jobs in birmingham, eng

Retail Relief Security Officer

People Services Officer (111694-0626)

Enrolment Officer

[6990] Control Room Operator

Administration Officer

Campus Safety Officer

Regional Service Administrator

Customer Services Team Leader (Contact Centre Based)

Proceedings Support Unit (PSU) Specialist

Probation Service Officer - Birmingham

People Operations Officer

Investigator

On Campus Aston and Partnerships Admissions Officer

Credit Control Officer

Senior Operations Coordinator

Probation Services Officer - Dudley and Sandwell, Walsall and Wolverhampton and Enforcement Hub

Customer Insight Officer - Complaints

Public Health Officer

Human Resources Officer

Customer Service Advisor

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