Team lead Work, Jobs in Birmingham, Eng (with Salaries)

Lead Agent
Wilson James —Birmingham
- £13.44 an hour
- Full-time
- Customer service
- Computer literacy
- English
- Annual leave
- Employee discount
7d
Sterile Services Team Lead
Spire Healthcare —Sutton Coldfield
- £33,000 a year
- Full-time
- Management
- Heavy lifting
- Bachelor's degree
- Free parking
- Annual leave
Area Manager , Operations Lead
Amazon UK Services Ltd. —Hinckley
- Full-time
- English
- Bachelor's degree
- Continuous improvement
Team Leader
Flying Tiger Copenhagen —Birmingham
- Customer service
- Leadership
- Communication skills
11d
Process Lead
PepsiCo —Coventry
- Continuous improvement
Team Leader
HM Courts and Tribunals Service —Birmingham
- £29,303 - £31,061 a year
- Part-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
2d
Team Leader
HM Courts & Tribunal Service —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
2d
Team Leader
SUEZ —Walsall
- £14.25 an hour
- Full-time
- Supervising experience
- Team management
- Leadership
14d
BAC Operations Lead
RAC —Walsall
- Computer literacy
- Training & development
Corporate Assets Facilities Management Technical Team Lead
Cannock Chase Council —Cannock
- £41,771 - £46,142 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
UK - Day Operations Team Leader, Walsall
Encyclis —Birmingham
- Full-time
- In-person
Resourcing Team Manager
RAC —Walsall
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Annual leave
- Employee discount
7d
Lead Instructor
Mathnasium Coventry —Coventry
- £12.71 - £15.00 an hour
- Part-time
- Management
- Maths
- Cleaning
- Free parking
Quick apply
7d
UK - Shift Team Leader, Walsall ERF
Encyclis —Birmingham
- Full-time
- Schematics
- Computer literacy
- English
Lead Associate - Operations
Wesco —Lichfield
- Full-time
- Computer literacy
- Forklift
- Warehouse experience
- Annual leave
- Employee discount
Motability Operations Lead
RAC —Walsall
- £36,400 a year
- Weekend availability
- Conflict management
- Training & development
- Free parking
- Annual leave
10d
Team Leader - Walsall
Glendale Countryside Ltd —Walsall
- £13.50 an hour
- Full-time
- Maintenance
- Annual leave
- Employee discount
Customer Services Team Leader
Wyre Forest District Council —Kidderminster
- £38,760 - £41,343 a year
- Monday to Friday
- Team management
4d
Implementation Service Lead
Voyage Care —Lichfield
- £38,230 a year
- Full-time
- Hybrid work
- Travel
- Agile
- IT
Assistant Team Manager
Walsall Council —Walsall
- £51,356 - £54,495 a year
- Full-time
- Hybrid work
- English
- Team management
- Annual leave
- Flexitime

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Lead Agent

Wilson James -
Birmingham

Apply Now

Job details

Full-time
£13.44 an hour
7 days ago

Benefits

Annual leave
Employee discount
Referral programme

Qualifications

Customer service
Computer literacy
Mentoring junior staff
English
Mentoring
Aviation passenger services
Communication skills
Load & unload

Full job description

Lead Agent

Permanent Role
Location: Birmingham Airport.
Hours: 4 on 4 off shift pattern, varied shifts.
Pay: £13.44 ph

Are you looking for a new and exciting role? Join our team at Birmingham Airport as a Lead Agent is a customer service specialist, who not only excels in the highest level of customer service, also has expert knowledge in the WJ product offered at BHX. The staff member purposely wears a stand out uniform, to create a focal point; making the staff member easily visible to staff, airlines and passengers.

About the Role:

As a Lead Agent, you will be responsible for:

Plan and Lead on the smooth offload/on-loads of all high volume PRS flights at BHX
Offer mentoring to new/inexperience agents within the operation
Oversee high profile or complex PRS passenger requests
To be a continued airside Presence to act as a first responder for Airlines and PRMs issues as they arise.
Responsible for reading the daily brief to CCAs and ensuring up to date with any operational/terminal changes.
To promote and Audit CCAs performance and practice and ensure best practice is always promoted
Ensure that operations control is updated on progress by use of PDAs by yourself and the Agents. Milestones must be updated accurately at each point of the journey.
Perform Customer Care Agent (CCA) duties as directed by operations control.

Why Join Us?

Annual leave entitlement of 5.6 weeks.
Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
Health and Wellbeing – Life assurance scheme, access to mental health support specialists
Access to an Online GP for you and your dependents.
Financial support
Discounts on hundreds of retail sites

What we are looking for:

Previous Airline &/or Airport experience is desired although not essential as full training will be provided
You must be able to speak/read and write in English to adhere to company notices, staff briefings and individual instructions provided to you, which will affect your working duties
Self-motivated and reliable with a conscientious approach to the Safety and Security aspects of your role.
Excellent communication skills with an empathic nature
Demonstrate excellent customer service
Basic IT Skills
To understand the importance of accurate reporting, having the ability to navigate the Operational systems to record passenger information / milestones and allocate tasks to Customer Service Agents, where required.
Demonstrate the ability to think and act quickly in emergencies or under pressure.
Have an ability to deliver clear verbal and written reports where necessary.

Interested? Apply now and let your career take off!

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.

Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.

Apply Now

Refine Your Search

team lead jobs in birmingham, eng

Lead Agent

Sterile Services Team Lead

Area Manager , Operations Lead

Team Leader

Process Lead

Team Leader

Team Leader

Team Leader

BAC Operations Lead

Corporate Assets Facilities Management Technical Team Lead

UK - Day Operations Team Leader, Walsall

Resourcing Team Manager

Lead Instructor

UK - Shift Team Leader, Walsall ERF

Lead Associate - Operations

Motability Operations Lead

Team Leader - Walsall

Customer Services Team Leader

Implementation Service Lead

Assistant Team Manager

I want to receive the latest job alerts for team lead in birmingham, eng

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