Team leader, advisory services Work, Jobs in Birmingham, Eng (with Salaries)

Customer Services (Passenger Services) Team Leader - Birmingham Airport
Swissport International AG —Birmingham
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Management
2d
Day Opportunities Team Leader
City of Wolverhampton Council —Wolverhampton
- £36,363 - £40,777 a year
- Full-time
- Hybrid work
- Supervising experience
12d
Prevention Support Team Manager
West Midlands Fire Service —Birmingham
- £47,181 - £49,282 a year
- Full-time
- Management
- Project management
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
10d
Customer Relations Lead
Grain and Frame —Oldbury
- From £40,000 a year
- Weekend availability
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
3d
Trainee Team Leader
Emerald Green Energy Ltd —Birmingham
- Full-time
- Management
- Sales
- Driving
Quick apply
11d
Senior Executive - Risk Advisory Services
BDO —Birmingham
- Full-time
- Analysis skills
- Organisational skills
- AI
Housing Options Team Leader
Solihull Metropolitan Borough Council —Solihull
- £45,091 - £51,356 a year
8d
Vendor Engagement Deputy Team Leader
Softcat —Birmingham
- Hybrid work
- School
- Flexible schedule
5d
Team Leader
HM Courts & Tribunal Service —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
8d
Warehouse Team Leader/Supervisor
TOFU KING (UK) LTD. —Birmingham
- Full-time
- Organisational skills
- Warehouse experience
- Leadership
- Employee discount
- Sick pay
Quick apply
Lead Coordinator
EMR Group —Birmingham
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
Quick apply
8d
Evidence and Analysis Lead
Birmingham City Council —Birmingham
- £54,495 - £64,811 a year
- Full-time
- Hybrid work
- Management
- Project management
- Leadership
5d
Leisure Team Leader
Village Hotels - Walsall - Leisure —Walsall
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Team Manager
Walsall Council —Walsall
- £51,356 - £54,495 a year
- Full-time
- English
- Flexitime
Team Leader
Atlas Hotels —Birmingham
- £13.90 an hour
- Customer service
- Hotel
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
4d
Reception Team Leader
Portico Corporate Reception Management —Birmingham
- £28,392 a year
- Full-time
- Supervising experience
- IT
- Annual leave
- Life insurance
Quick apply
2d
Retail Team Leader
Superdry —Birmingham / Airport
- Full-time
- Management
- Sales
- Employee discount
- Flexible schedule
Business Support Officer
Birmingham City Council —Birmingham
- £28,598 - £34,434 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
1d
Reporting Lead
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Employee discount
12d
Corporate Services Team Leader
OSB Group —Wolverhampton
- £33,000 - £35,000 a year
- Full-time
- Management
- Front desk
1d

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Customer Services (Passenger Services) Team Leader - Birmingham Airport

Swissport International AG -
Birmingham

Apply Now

Job details

Permanent | Full-time
2 days ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
Management
Customer service
GCSE
English
Microsoft Office
Continuous improvement
Organisational skills
Leadership
Communication skills

Full job description

Overview:

Customer Service Team Leader- AFKL

Location: Birmingham Airport

Contract: Permanent

Hours: 37.5 hours, 4 on 2 off pattern.

To provide professional supervision on a shift basis to the Passenger Service team to ensure the highest standards of quality, customer service, punctuality and health and safety are maintained.

Responsibilities:

Job Responsibilities

Supervise, motivate and organise the Customer Service Agents on shift to ensure that Airline quality and punctuality standards and Swissport performance standards are met in the most cost effective-fashion.
Review the performance of all agents on shift, to identify areas for improvement, to provide immediate training and to refer for further training where appropriate, to maintain the highest level of effectiveness and professionalism.
Act as the first line contact for all staff on shift, in order to help staff solve problems accurately and with customer and Swissport guidelines.
To act as a role model in all dealings with others and to ensure new staff are coached and supported to reach optimum performance as quickly as possible, in order to aid retention and development of staff.
To deal effectively with passengers ineligible to fly or causing difficulties, in a professional effective manner, in order to minimise disruption on station or delay to normal activities.
To consistently work in a safe and effective manner, to ensure that any action taken does not cause a risk either to themselves or any other party. To promptly implement appropriate emergency procedures as required and report all safety and security risks, promptly and through the correct channels.
Forge professional and effective working relationships with own team, supervisors, airline customers and their representatives, in order to maintain and develop Swissport's reputation. To willingly share knowledge and own experience with colleagues and act in a cooperative manner to ensure customer service is continuously improved.
Consistently demonstrate a high standard of appearance and time keeping, in order to maintain the visual and professional status of Swissport
Undertake additional duties assigned by the Passenger Supervisor, Duty Manager or Terminal Operations Manager.
Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
Ensure all safety and security processes and procedures are complied with at all times
Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
Any other duties that may be required

Qualifications:

Qualifications and Competencies

In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
Microsoft Office (Excel, Work, PowerPoint) skills and experience required
Minimum 1 years' experience or equivalent in a Customer Service role
Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
Ability to speak and understand the English language
Ability to travel to the airport at times where public transport is not available
Excellent communication skills (written and verbal)
Must be able and willing to type and learn airline specific computer systems
Ability to follow processes and procedures and apply flexible approach when required
Willingness to work in inclement weather if required
Passionate about customer service
Leadership and people management skills
A proven ability to problem solving and decision making experiences
Planning, organisational skills with effective communication skills both verbally and written
Commitment to continuous improvement and must have relevant work experience
Self motivated and able to work independently
Previous experience working in an aviation environment is desired
Ability to speak additional languages is desired
A good understanding of all regulatory and recommended procedures that relate to the airport environment

Apply Now

Refine Your Search

team leader, advisory services jobs in birmingham, eng

Customer Services (Passenger Services) Team Leader - Birmingham Airport

Day Opportunities Team Leader

Prevention Support Team Manager

Customer Relations Lead

Trainee Team Leader

Senior Executive - Risk Advisory Services

Housing Options Team Leader

Vendor Engagement Deputy Team Leader

Team Leader

Warehouse Team Leader/Supervisor

Lead Coordinator

Evidence and Analysis Lead

Leisure Team Leader

Team Manager

Team Leader

Reception Team Leader

Retail Team Leader

Business Support Officer

Reporting Lead

Corporate Services Team Leader

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