Technical support team Work, Jobs in Birmingham, Eng (with Salaries)

2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
QA Technician II (12-Month Fixed-Term Contract)
Thermo Fisher Scientific —Birmingham
- Full-time
- Hybrid work
- Laboratory experience
- Data entry
ICT Support Analyst - Birmingham
Nacro —Birmingham
- £31,982 - £32,782 a year
- Full-time
- Hybrid work
IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
Quick apply
Network Engineer Field Operative & Help Desk Support
Power Fibre —Birmingham
- £26,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
IT Technical Support (1st Line)
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
1d
2nd Line Technical Support – Infrastructure
SCC —Birmingham
- £30,000 - £38,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Birmingham
- £3,800 a month
- Full-time
- Sales
Quick apply
After-Sales Warehouse Operative
Top cloud logistic limited —Birmingham
- From £12.71 an hour
- Full-time
- Computer literacy
- Data entry
- Warehouse experience
- Free parking
Quick apply
2d
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Birmingham
- £3,800 a month
- Full-time
Quick apply
Field Service Technician - Birmingham (6 Month Fixed-Term Contract)
Focal Systems —Birmingham
- £17 an hour
- Weekend availability
- Maintenance
- Travel
- Power tools
- Annual leave
Quick apply
IT Training Officer
Birmingham City University —Birmingham
- £32,006 - £35,331 a year
- Full-time
- Hybrid work
- University
- Bachelor's degree
- Training & development
13d
Telephone Assistant
GT Stewart Limited —Birmingham
- £24,784.49 - £24,784.50 a year
- Monday to Friday
- Microsoft Office
- Administrative experience
- Supervising experience
Quick apply
UK - Shift Plant Operator, Walsall
Encyclis —Birmingham
- Full-time
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
5d
Trainee Traffic Systems Technician
SRL Traffic Systems —Birmingham
- £28,100 a year
- Overtime
- No experience needed
Quick apply
7d
IT Support Engineer
wavenet —Solihull
- Full-time
- Computer networking
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Laboratory Equipment Technician
Nathan Research UK —Birmingham
- £3,700 a month
- Full-time
- Laboratory experience
- Maintenance
- Organisational skills
- Free parking
Quick apply
1d

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2nd Line Support Engineer- Permanent

Focus Group -
Birmingham

Quick apply

Job details

£28,000 - £31,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident management
Stakeholder collaboration
Case record updates
Microsoft Exchange
Network infrastructure
Firewall
Service restoration
Continuous improvement
Network support
Customer support
Root cause analysis
Fault diagnosis and repair
Communication skills
Remote diagnostics

Full job description

2nd Line IT Support Engineer

Location: Birmingham Hybrid

Salary: £28k - £31k

Shift pattern: between the hours of 7am-7pm

(Job Level internal reference: Associate)

At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions.

We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.

This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis through to resolution.

Key Responsibilities

Own and manage escalated support cases through to resolution.
Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
Escalate cases appropriately, providing clear technical handovers and documentation.
Contribute to root cause analysis, problem management and continuous service improvement.
Maintain accurate case records and ensure service levels are met.

Requirements

Strong experience supporting Windows Desktop operating systems.
Experience troubleshooting Outlook, Exchange and Microsoft 365.
Working knowledge of Active Directory, Group Policy, DNS, networking, backup solutions, virtualisation, firewalls and routers.
Strong troubleshooting and remote diagnostic skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Excellent communication skills and a collaborative approach to problem solving.
Experience with Cisco or Fortinet technologies, Mac OS, Linux, Veeam, VoIP, SQL or wider networking technologies would be advantageous.

Benefits

This is an excellent opportunity for a technically capable engineer who enjoys solving complex problems, working with other IT professionals and taking ownership of challenging escalations within a supportive and growing technology business.

Apply today to join Focus Group and help deliver exceptional IT services to our customers.

Quick apply

Refine Your Search

technical support team jobs in birmingham, eng

2nd Line Support Engineer- Permanent

QA Technician II (12-Month Fixed-Term Contract)

ICT Support Analyst - Birmingham

IT Service Desk Analyst

Network Engineer Field Operative & Help Desk Support

IT Technical Support (1st Line)

2nd Line Technical Support – Infrastructure

JUNIOR SALES ADVISOR

After-Sales Warehouse Operative

2nd Line Help/Service desk Engineer

Customer Onboarding & Transition Specialist

JUNIOR SALES CONSULTANT

Field Service Technician - Birmingham (6 Month Fixed-Term Contract)

IT Training Officer

Telephone Assistant

UK - Shift Plant Operator, Walsall

1st / 2nd Line IT Support Analyst

Trainee Traffic Systems Technician

IT Support Engineer

Laboratory Equipment Technician

I want to receive the latest job alerts for technical support team in birmingham, eng

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