IT Infrastructure Engineer
Key Areas of Responsibility, Duties and Deliverables Expected:
Responsibilities:
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Support, maintain, and administer core IT infrastructure environments including servers, storage, virtualisation platforms, cloud services, and backup systems.
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Ensure the availability, performance, reliability, and security of infrastructure systems across all business locations.
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Manage and support Microsoft-based environments including Windows Server, Active Directory, Microsoft 365, Entra ID, and related technologies.
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Monitor infrastructure performance and proactively identify opportunities for improvement, optimisation, and risk reduction.
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Support cybersecurity initiatives including patch management, vulnerability remediation, endpoint protection, MFA, identity management, and access controls.
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Assist with the design, implementation, and maintenance of disaster recovery and business continuity solutions.
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Support infrastructure-related projects including ERP implementations, system upgrades, migrations, cloud adoption, and site integrations.
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Work closely with service desk, network, and application support teams to ensure effective end-to-end service delivery.
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Investigate and resolve infrastructure incidents, problems, and technical escalations within agreed service levels.
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Maintain accurate technical documentation including infrastructure diagrams, configurations, standards, and operational procedures.
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Manage relationships with third-party suppliers, support providers, and technology partners where required.
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Participate in change management activities to ensure infrastructure changes are properly assessed, tested, documented, and implemented.
General Responsibilities & Duties
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Adhere to company quality awareness.
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Meeting Health and Safety standards, supporting others to do the same.
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Assist other areas of the business when required to carry out the same or similar tasks.
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Any other reasonable duties required.
Personal Attributes:
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Customer-focused with a proactive and solutions-based approach.
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Strong organisational and communication skills.
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Ability to manage competing priorities and work under pressure.
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Strong attention to detail and commitment to high-quality standards.
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Collaborative team player with a continuous improvement mindset.
Required Education, Skills, Training and Experience:
Technical Skills & Experience
Essential:
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Experience supporting enterprise IT infrastructure environments.
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Strong knowledge of:
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Windows Server
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Active Directory & Group Policy
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Microsoft 365 & Entra ID
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Virtualisation platforms (VMware and Hyper-V)
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Backup and recovery technologies
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Storage technologies
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Endpoint management
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Basic networking principles
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Experience supporting cloud and hybrid infrastructure environments.
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Strong troubleshooting and analytical skills.
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Experience working within structured IT support or ITIL-based environments.
Desirable:
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Experience with Azure cloud technologies.
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Experience with cybersecurity platforms such as CrowdStrike, Defender, or similar tools.
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Experience with Palo Alto Firewalls.
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Knowledge of Zero Trust security principles.
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Experience supporting manufacturing or multi-site environments.
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Exposure to automation and scripting technologies such as PowerShell.
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Relevant certifications such as:
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Microsoft Certified
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Azure Administrator
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Virtualisation Technologies
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ITIL Foundation
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CompTIA Server+
Core Values
We pride ourselves on our attitude & culture. It is essential that our Core Values are met irrespective of the job role.
TRUST
Belief and confidence in the reliability of what we do and how we behave.
OPENNESS
Acting with sincerity and transparency.
ACCOUNTABILITY
Taking ownership of our actions and behaviours and delivering our objectives.
RESPECT
Positive behaviours and actions towards others for their abilities, qualities and achievements.
ENTREPRENEURIAL SPIRIT
Applying an enterprising mindset to create new opportunities for change, growth for personal and/or business success.
AGILITY
Operating with a rapid and continuous approach to grow our business and our competitive advantage.
Health & Safety Responsibilities
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Set a good example of safe behaviour, particularly to new entrants and young persons.
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Work in a safe manner and observe site Health and Safety rules and procedures.
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Do not misuse or interfere with anything provided to ensure the Health and Safety of themselves and others.
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Correctly use the protective clothing and equipment provided.
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Report any safety concerns promptly to their Supervisor and take action to prevent injury if it is safe to do so.
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Report all injuries that occur at work and obtain the necessary first aid treatment.
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Help in the investigation of accidents to prevent recurrence.
Additional Information
This job description reflects the general nature and level of work assigned to the role. It does not restrict management's right to reassign duties, responsibilities or location at any time based on business needs if the work is similar, related or a logical reassignment for the position. The company will, where possible, take into account your personal circumstances.
The role is based at WHS Head Office, Minworth. This is an office-based position; however, some travel to other sites may be required.
If you feel you're the right fit for this position, please click ‘Apply’ to join our team!
Please note: We operate an exclusive recruitment partnership with Owen Daniels and therefore kindly request no agency contact.
For any recruitment-related enquiries, please contact Owen Daniels directly.
