Train line Work, Jobs in Birmingham, Eng (with Salaries)

Customer Service Agent
Mr Lender —Birmingham
- £26,420.00 - £38,760.14 a year
- Part-time
- Computer literacy
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
2d
Service Support Analyst
XC Trains Limited —Birmingham
- £32,000 - £35,000 a year
- Microsoft Outlook
- Customer service
- Windows
Quick apply
5d
Operations & Commercial Trainer - Train Drivers
WM Trains —Birmingham
- Full-time
- Driving
- Employee assistance programme
14d
Community Safety Officer - Campus Services - 99701 - Grade 4
University of Birmingham —Birmingham
- £27,546 - £32,595 a year
- Full-time
- University
- IT
- Communication skills
- Annual leave
- Sick pay
Complaints and Compliance Officer
Medical Expert Witness Alliance (MEWA) LLP —Birmingham
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
1d
Customer Service Associate
Ambition Institute —Birmingham
- £26,227.50 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Continuous improvement
- Annual leave
11h
IT Support Engineer
Aston University —Birmingham
- £31,236 - £36,636 a year
- Full-time
- University
- No degree
- IT
- Annual leave
9d
Health & Safety Administrator
McDermott Civil & Engineering Ltd —Birmingham
- Full-time
- Master's degree
- IT
- Construction experience
- Free parking
Quick apply
Sport & Fitness Receptionist - UoB Sport & Fitness - 55516 - Grade 3
University of Birmingham —Birmingham
- £25,977 - £27,506 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Sick pay
6d
Data Quality Officer
West Midlands Fire Service —Birmingham
- £35,412 - £37,280 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Free parking
- Employee assistance programme
1d
Qualified Rail Operator - West Midlands
GB Railfreight —Wednesbury
- £41,388 a year
- Annual leave
- Employee discount
1d
Stores Person
G Webb Automation Ltd —Worcester
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- Warehouse experience
- IT
- Free parking
Quick apply
9d
Medical Administrator
Medmin Ltd —Oldbury
- £24,420 - £25,000 a year
- Full-time
- English
- Administrative experience
- In-person
- Annual leave
Quick apply
Maintenance Engineer (Electrical)
PepsiCo —Coventry
- £57,924.07 a year
- 12 hour shift
- Maintenance
- Relocation assistance
- Employee discount
Deputy AR Manager
Aston University —Birmingham
- £38,784 - £46,049 a year
- Full-time
- Analysis skills
- University
- Organisational skills
- Annual leave
8d
Food and Beverage Assistant - Campus Services - 80056 - Grade 2
University of Birmingham —Birmingham
- £24,097 - £25,203 a year
- Weekend availability
- University
- IT
- Communication skills
- Annual leave
- Sick pay
12d
In-House Stylist
AYBL —Redditch
- Full-time
- Communication skills
- Free parking
- Employee discount
Quick apply
Reparaturtechniker
TXO Systems —Solihull
- Full-time
- Free parking
- Employee assistance programme
14d
Front Of House Manager Monday-Friday
CH&CO —Birmingham
- £45,000 a year
- Full-time
- Hospitality
- Management
- Microsoft Office
- Employee discount
2d
Education Support Administrator (Birmingham International Academy) - Academic Services - 107581 - Grade 4
University of Birmingham —Birmingham
- £27,546 - £32,595 a year
- Full-time
- English
- Administrative experience
- University
- Annual leave
- Sick pay

I want to receive the latest job alerts for train line in birmingham, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Agent

Mr Lender -
Birmingham

Quick apply

Job details

Permanent | Part-time | Full-time | Zero hours contract
£26,420.00 - £38,760.14 a year
2 days ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Work from home
Company events
Employee discount
On-site parking

Qualifications

Computer literacy
GCSE
Administrative experience
Organisational skills
Customer support
Financial services
Communication skills

Full job description

Job Title: Customer Service Agent

Salary: Competitive

Main Purpose of the Role: The main focus of the Customer Service role is to assist our customers with any queries or concerns they may have regarding their account and to ensure we are finding and reaching the best possible outcome for them. This includes assisting customers through all forms of communication including Calls, Emails, LiveChats and Letters.

Benefits

Working within a newly refurbished dedicated office space with free onsite employee gym
Access to a large breakout space with comfortable seating, pool table and arcade games
Free on-site parking
Central Line Train station within one-minute walk with quick access to Central London
Close road links to M11/M25/A406/A12 and London
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services)
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme
Various team and personal reward incentives

Main Duties and Responsibilities

Our aim is to provide the best possible customer service to each and every customer, which includes;

Listen carefully and understand customers’ circumstances and needs
Answering all customer general queries via LiveChat, Phone, Email and Letter
To achieve your individual daily targets as set by your line manager
Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company
Contacting customers that are at application stage, to help them proceed with their application in a timely manner and support them through their Mr Lender journey
Identifying the needs of a vulnerable customer
Updating customer accounts accordingly with all the information received from any form of communication
Ensure that all communication with customers is clear and easy to understand and where appropriate is adapted to the customer’s needs
Work to continually improve on the quality of communication, ensuring customers are treated fairly to ensure good outcomes
Work within the quality assurance guidelines and carry out the standard compliance checks
Adhere to the SMCR conduct rules

This is a summary of the role and the employee is expected to undertake additional ad-hoc duties

Person Specification /Skills/Education and Attributes:

Highly desirable

Confident telephone manner
Strong written, listening and verbal communication at all levels
A personable approach
Approachable, empathetic and considerate
Accurate attention to detail
A team player who can demonstrate initiative
Ability to manage own workload and meet Company targets
Excellent customer service - ability to provide solutions
Computer literate
Excellent administrative and strong organisational skills
You must act with integrity
The ability to stay calm whilst under pressure
You must act with due care, skill and diligence
You must be open and cooperative with the FCA, and other regulators
You must pay due regard to the interests of customers and treat them fairly
You must seek to achieve good customer outcomes specifically in relation to;
- Affordability
- Sustainability
- Customer understanding
- High levels of customer support

Desirable

GCSE grade C or above in English and Maths (or equivalent)
Familiar with the financial services marketplace or regulated environment
Experience in a call centre environment

Pay: £26,420.00-£38,760.14 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

train line jobs in birmingham, eng

Customer Service Agent

Service Support Analyst

Operations & Commercial Trainer - Train Drivers

Community Safety Officer - Campus Services - 99701 - Grade 4

Complaints and Compliance Officer

Customer Service Associate

IT Support Engineer

Health & Safety Administrator

Sport & Fitness Receptionist - UoB Sport & Fitness - 55516 - Grade 3

Data Quality Officer

Qualified Rail Operator - West Midlands

Stores Person

Medical Administrator

Maintenance Engineer (Electrical)

Deputy AR Manager

Food and Beverage Assistant - Campus Services - 80056 - Grade 2

In-House Stylist

Reparaturtechniker

Front Of House Manager Monday-Friday

Education Support Administrator (Birmingham International Academy) - Academic Services - 107581 - Grade 4

I want to receive the latest job alerts for train line in birmingham, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected