Working from home jobs Work, Jobs in Birmingham, Eng (with Salaries)

1st Line Service Desk Operative
Sigma Connected Group —Birmingham
- Full-time
- Remote
- English
- Microsoft Office
- IT
- Employee assistance programme
6d
Client Experience Associate (Virtual Receptionist) -Birmingham.
AnywhereWorks —Birmingham
- From £12.71 an hour
- Weekend availability
- Remote
- Windows
- Front desk
- Paid training
Quick apply
7h
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Online Operations Assistant
First Intuition —Birmingham
- Full-time
- Remote
- Customer service
- Microsoft Office
- Travel
- Annual leave
- Employee assistance programme
Quick apply
9d
Remote Commision Based Opportunity
Sandra Gowen —Birmingham
- From £500 a week
- Part-time
- Remote
- Customer service
- No experience needed
- English
Quick apply
Business Admin Training
SCCU Group —Worcester
- £12.71 - £15.00 an hour
- Monday to Friday
- Remote
Quick apply
Social Media Promoter & Content Creator – Join the Tasty Bites Family
Tasty Bites —Birmingham
- From £500 a week
- Remote
- Serving
- Culinary experience
- No experience needed
Quick apply
Programme Support Officer - Part-time
Hays-Hiredonline —Birmingham
- Temporary
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9h
Independent Travel Agent
The Travel Experts —Birmingham
- Part-time
- Remote
Quick apply
Customer Service Advisor/warehouse operative
Skyline Logistics Ltd —Redditch
- £13.00 - £13.50 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
4d
Estate Agent Selling Luxury Homes
Fine & Country —Birmingham
- £100,000 - £120,000 a year
- Remote
- Work from home
- Flexible schedule
Quick apply
Customer Success Representative – eShepherd
Gallagher Group —Birmingham
- Full-time
- Remote
- English
- Communication skills
- Employee assistance programme
Estate Agent selling Luxury Homes
Fine and Country —Sutton Coldfield
- £100,000 - £120,000 a year
- Remote
- Work from home
- Flexible schedule
Viewing Agent (Birmingham)
Home Made —Birmingham
- Remote
- Sales
- Customer service
- Travel
- Employee discount
Quick apply
Health & Wellness Consultants | Looking for change | Remote Opportunity
GearUp2Success —Birmingham
- Remote
- Marketing
- Flexible schedule
Quick apply
VacancyTitle: Resident Services Associate
Grainger plc —Birmingham
- Full-time
- Remote
- Annual leave
Social Media Specialist (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- Bachelor's degree
- Communication skills
- Annual leave
Quick apply
9d
Estate Agent
The Property Experts —West Bromwich
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Decontamination Technician
Walsall Healthcare NHS Trust —Walsall
- £25,272 a year
- Part-time
- Remote
3d
Senior Financial Crime Investigator - Business Banking
Monzo —Birmingham
- £31,100 - £39,350 a year
- Weekend availability
- Remote
- Mentoring
- Leadership
7d

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1st Line Service Desk Operative

Sigma Connected Group -
Birmingham

Apply Now

Job details

Full-time
6 days ago

Benefits

Company pension
Discounted gym membership
Employee assistance programme

Qualifications

English
Microsoft Office
ITIL
IT
Communication skills

Full job description

What being part of the Sigma Family means for you:

1st Line Service Desk Operative - UK

As a 1st Line Service Desk Operative that is a key position within Sigma IT. You are part of, diverse team of engineers who provide a high-performance break/fix, desktop support, and IT administrative function to the Sigma user community across both UK and South African territories. You resolve allocated tickets in accordance with defined procedures and adhere to strict performance criteria. You will report to the IT Service Desk Team Lead.

Sigma Family?

At Sigma, we stand out and have now been acknowledged 3 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

️ 22 days holiday inclusive of bank holidays, with additional days accrued the longer you have been a part of the Sigma Family.

Monthly, Quarterly and Annual awards with marvellous prizes.

‍ ️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

£250 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Discounted Pure Gym membership.

Working from the comfort of your own home.

An Employee Pension Scheme.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse and inclusive workplace – all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity...:

What Your Day-to-Day Will Look Like

You will process IT incidents and requests (tickets), ensuring they are prioritized in line with business agreements and managed in a courteous and timely manner. You will ensure that all tickets or requests assigned to you are updated, maintained, and resolved within the Service Desk helpdesk system. You will communicate clearly and confidently across all levels of the business regarding the progress and resolution of incidents and requests. You will ensure that response and resolution times are met while adhering to SLAs. You will work with IT colleagues across the entire department to collaborate on resolving incidents and requests. You will follow ITIL principles while supporting your colleagues and users.

You will ensure compliance with all corporate security and governance processes when handling tickets and service requests. You will ensure that processes are carried out in accordance with agreed standards and procedures. You will take on feedback from Service Desk Management regarding your performance and continuously strive to meet and exceed expectations and targets set for your personal and professional development. You will identify incidents that may qualify as Major Incidents (MI) and escalate them to the appropriate management.

What amazing People will bring to the role:

What Amazing people will bring to the role

You will develop and maintain strong working relationships with the Service Desk team and communicate effectively across all levels of the business. You will possess strong technical expertise and provide consistent support to the Service Desk in the delivery of services. You will be exposed to and manage an ever-expanding technical portfolio through the course of your responsibilities. You will actively contribute to and promote the development of content within the IT knowledge base to enhance service delivery.

Requirements:

You have worked within the IT sector with technology for a minimum of 6 months.
You have proficiency in all Microsoft Office tools.
You have the ability to manage tasks that are assigned.
You have a good command of the English language, both written and verbal.
You have strong communication skills.
You have strong skills in problem investigation and resolution.
You have a committed, enthusiastic, and resilient approach to work.
You have high levels of organization and excellent attention to detail.
You have the ability to work as part of a team and collaborate effectively with colleagues.
You have an understanding of the ITIL framework and best practices.
You have the ability to contribute to the development of FAQs and other training materials to enhance proactive support for the Sigma user community.
You have adaptability for flexible working.

Simple and Straight Forward Recruitment.

We don’t see the value in making candidates jump through hoops. Once we receive your application via ICIMS, if you meet all relevant criteria as stipulated on the advert, we’ll proceed with further shortlisting & start your application process.

If you like the sound of being part of the Sigma Family, then don’t wait and get applying!

Apply Now

Refine Your Search

working from home jobs jobs in birmingham, eng

1st Line Service Desk Operative

Client Experience Associate (Virtual Receptionist) -Birmingham.

Customer Care Coordinator

Online Operations Assistant

Remote Commision Based Opportunity

Business Admin Training

Social Media Promoter & Content Creator – Join the Tasty Bites Family

Programme Support Officer - Part-time

Independent Travel Agent

Customer Service Advisor/warehouse operative

Estate Agent Selling Luxury Homes

Customer Success Representative – eShepherd

Estate Agent selling Luxury Homes

Viewing Agent (Birmingham)

Health & Wellness Consultants | Looking for change | Remote Opportunity

VacancyTitle: Resident Services Associate

Social Media Specialist (UK Remote)

Estate Agent

Decontamination Technician

Senior Financial Crime Investigator - Business Banking

I want to receive the latest job alerts for working from home jobs in birmingham, eng

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