complaints coordinator Work, Jobs in birmingham, wmd (with Salaries)

Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Band 4 Learning and Development Programme Coordinator
Birmingham Community Healthcare NHS Foundation Trust —Birmingham
- £28,392 - £31,157 a year
- Full-time
- Microsoft Office
- Supervising experience
- Rehabilitation centre
1d
Transport Coordinator
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall
- £28,000 a year
- Full-time
- In-person
- Communication skills
- Time management
Quick apply
1d
Office Coordinator
McDermotts —Birmingham
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Free parking
7d
Estate Services Coordinator - Birmingham, B4
Encore —Birmingham
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
Quick apply
6d
Instrument Coordinator
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £25,760 - £27,476 a year
- Part-time
7d
Passenger Transport Coordinator
Coventry City Council —Coventry
- £28,598 - £34,434 a year
- Supervising experience
- Quality control
2d
FOH Supervisor | Gladiators Experience
Far and Beyond —Birmingham
- £16 an hour
- Weekend availability
- Supervising experience
DATA CO-ORDINATOR
Dove Home Care Agency Ltd —Solihull
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Customer Services Coordinator
Agriculture & Horticulture Development Board (AHDB) —Coventry
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
- Employee assistance programme
2d
Chaplain: Free Church Deacon or Lay Person (28 Hours)
Ministry of Justice —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Leadership
- Annual leave
2h
Customer Service & Technical Support Coordinator
Brett Martin Daylight Systems —Coventry
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Free parking
- Annual leave
Quick apply
1d
Assessment Coordinator
Rainbow Care Solutions —Coventry
- £13.50 - £14.00 an hour
- Full-time
- Care plans
- Communication skills
Estates Co-ordinator
Platform Housing —Worcester
- £29,154 - £32,393 a year
- Monday to Friday
- Administrative experience
- Travel
- Free parking
- Annual leave
1d
Quality Coordinator
UK Public Analysts —Wolverhampton
- Part-time
- Laboratory experience
- Analysis skills
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
8d
CYP Co-Ordinator – Birmingham
Midland Mencap —Birmingham
- £32,160 a year
- Weekend availability
- Remote
- Working with children
- Team management
- IT
Account Coordinator - Cannock
HSL Compliance Limited —Cannock
- £26,000 - £29,000 a year
- Customer service
- No experience needed
- Organisational skills
- Sick pay
Quick apply
Care Coordinator
Ave Maria Care Limited —Burntwood
- £25,443.90 a year
- Weekend availability
- Management
- Driving
- In-person
- Referral programme
Quick apply
6d
Anglican Ordained Deacon, Religious Brother, Sister, Lay Person
Ministry of Justice —Stafford
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Annual leave
2d
Assessement Coordinator Full Time
Rainbow Care Solutions —Cannock
- £13.50 - £14.00 an hour
- Full-time
- Care plans
- Communication skills
Quick apply

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Complaints Coordinator

WORD360 Language Services -
Birmingham

Apply Now

Job details

£26,000 - £27,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Gym membership
Flexible schedule
Sick pay

Qualifications

Administrative experience
Organisational skills
Linguist experience
Communication skills
Negotiation

Full job description

About The Role

Main Purpose of Job

The Complaints & Linguist Engagement Coordinator will be responsible for the effective management and resolution of customer complaints while also overseeing the ongoing engagement, performance, and compliance of subcontracted linguists.

Responsibilities and Duties

Complaints Handling & Quality Assurance

Assisting with daily monitoring and management of the feedback Mailbox.
Manage follow-ups for all complaints received via email and/or telephone.
Investigate complaint cases by engaging with all relevant parties.
Keep complainants regularly updated in line with company SLAs.
Respond to all complaints in adherence to company SLAs.

Linguist Engagement, Performance & Compliance

Conduct follow-up communications with newly onboarded linguists to ensure effective system adoption and understanding of industry guidelines.
Monitor subcontractor (linguist) performance and work with the wider team to address incidents or service issues.
Contact inactive linguists to explore re-engagement or archive records where appropriate.
Maintain regular communication with linguists to gather feedback, resolve challenges, and support retention.
Advocate for improvements based on linguist feedback where appropriate.
Assist in planning and coordinating linguist roadshows, workshops, and engagement events.
Ensure all actions and updates are accurately documented against linguist profiles.

Skills and Attributes Required

Proven experience in complaints handling (minimum 1 year).
Strong interpersonal and relationship-building skills.
Experience working in a fast-paced, high-pressure environment.
Excellent organisational skills with the ability to manage multiple priorities.
Strong attention to detail and analytical problem-solving ability.
Competence in maintaining accurate, timely records.
Excellent written and verbal communication skills.
Ability to work independently while contributing effectively to a small team.
Previous administrative experience.
Negotiation skills and adaptability to changing demands.
Self-motivated with a proactive approach to workload management.

Benefits

Holiday Allowance: 24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
Loyalty Reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
Comprehensive Training: Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel.
Employee Recognition: Celebrate achievements with our employee awards and development programs.
Health and Wellness: Benefit from health insurance, free gym memberships, free cinema tickets, and more.
Career Growth: Your efforts drive your success. With our ambitious growth plans, you’ll continually expand your expertise and opportunities.
Cycle to Work Scheme: Join the cycling revolution with our support.
Pension Scheme: Secure your future with our workplace pension plan.
Paid Sick Leave: Rest assured with paid time off during illness.
Social Events: Engage with colleagues and innovate through business-wide social events.

Recruitment Process

Successful applicants will complete a short pre-screen, including recorded answers to a few questions, along with a psychometrics test.
If shortlisted, you’ll be invited to a first interview (via Microsoft Teams or in person).
Finalists will attend a final interview (again, either online or face-to-face).
Please note, the process may change

Diversity, Inclusion and Wellbeing

Diversity, inclusion and wellbeing is an important part of Word360's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.

Additional Information

If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.

About Us

Word360 is the largest Interpreting and Translation company in the United Kingdom and we are lucky to be working alongside some brilliant clients across nationwide.

Apply Now

Refine Your Search

complaints coordinator jobs in birmingham, wmd

Complaints Coordinator

Band 4 Learning and Development Programme Coordinator

Transport Coordinator

Office Coordinator

Estate Services Coordinator - Birmingham, B4

Instrument Coordinator

Passenger Transport Coordinator

FOH Supervisor | Gladiators Experience

DATA CO-ORDINATOR

Customer Services Coordinator

Chaplain: Free Church Deacon or Lay Person (28 Hours)

Customer Service & Technical Support Coordinator

Assessment Coordinator

Estates Co-ordinator

Quality Coordinator

CYP Co-Ordinator – Birmingham

Account Coordinator - Cannock

Care Coordinator

Anglican Ordained Deacon, Religious Brother, Sister, Lay Person

Assessement Coordinator Full Time

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