Director of customer experience Work, Jobs in Birmingham, Wmd (with Salaries)

L&D Programme Director
Ashorne Hill Management College —Leamington Spa
- From £47,000 a year
- Full-time
- Presentation skills
- Human resources
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
Project Coordinator
Servicom (High Tech) Ltd —Redditch
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Operations Co-ordinator
Trigo UK —Solihull
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Business development
Quick apply
1d
Executive Director of Language Education & Customer Success
English Decoding Language Services Ltd —Birmingham
- £140,034.89 a year
- Bachelor's degree
- In-person
- Teaching
- Health & wellbeing programme
- Flexitime
Quick apply
Commercial Pricing & Profitability Lead
Apex Stainless Fasteners Ltd —Wednesbury
- £35,000 - £45,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Analysis skills
- Bereavement leave
- Life insurance
Quick apply
12d
Coaching & Development Trainer - Advanced Solutions
Motia —Birmingham
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
11d
Helpdesk Administrator
UKDA Facilities Ltd —Dudley
- From £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- IT
Quick apply
21h
Customer Experience Manager
Barchester Healthcare —Birmingham
- £40,000 a year
- Analysis skills
- Project management
- Travel
- Annual leave
Quick apply
3d
Clinical Support Specialist
Steris —Birmingham
- Full-time
- Sales
- Contracts
- In-person
Quick apply
Services Manager
Retirement Security —Warwick
- £47,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
Senior Manager, Supply Chain Operations - South
CHEP —Birmingham
- Full-time
- Hybrid work
- Travel
- Human resources
- In-person
- Employee assistance programme
Quick apply
Director of Growth Marketing
Pyroban —Birmingham
- CRM software
- AI
- Marketing
Head of Community Services (12-month FTC)
Bournville Village Trust —Birmingham
- £59,797.17 - £64,745.38 a year
- Weekend availability
- Hybrid work
- School
11d
Director of Product
drivvn —Birmingham
- Full-time
- Hybrid work
- Software development
Head of Operations
FLTD Construction —Redditch
- £55,000 - £75,000 a year
- Full-time
- Management
- Communication skills
Quick apply
F&B Director (Fixed Term)
Leonardo Royal Hotel Birmingham —Birmingham
- Hotel
- Referral programme
Quick apply
6d
Product Director
Fortress Interlocks Limited —Wolverhampton
- £100,000 - £110,000 a year
- No degree
- Travel
- Employee assistance programme
Quick apply
6d
Office Manager
Griffin's Auctioneers & Valuers —Warwick
- £14.00 - £17.50 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Flexitime
Quick apply
8d
Director, Operations
Thermo Fisher Scientific —Birmingham
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
14d

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director of customer experience jobs near birmingham, wmd

L&D Programme Director

Ashorne Hill Management College -
Leamington Spa

Quick apply

Job details

Permanent | Full-time
From £47,000 a year

Benefits

Health & wellbeing programme
On-site gym
Discounted or free food
Company pension
Company events
Employee discount
Gym membership
Paid volunteer time
Life insurance
Referral programme
On-site parking

Qualifications

Adobe Captivate
Presentation skills
Customer relationship management
Human resources
Leadership
Communication skills
Negotiation

Full job description

Get Curious, Nurture Others, Create Wow

Join our team at Ashorne Hill, where every day is an opportunity to cultivate potential and inspire transformation in a serene natural setting. As part of our team, you’ll play a pivotal role in ensuring every experience is engaging and memorable, by fostering an environment where curiosity thrives and learning flourishes.

Ashorne Hill is a unique learning and development venue set in the heart of Warwickshire. We specialise in venue-based residential programmes, meetings, and events providing exceptional environments that support leadership, team development, and organisational growth.

Role Summary

To lead and grow a portfolio of client relationships, acting as a trusted partner and ambassador for Ashorne Hill. This role combines strong client-facing presence with the ability to design and deliver impactful learning programmes. The successful individual will excel in building rapport, influencing stakeholders, identifying opportunities, and nurturing long-term partnerships, while ensuring high-quality delivery of core programmes.

KEY RESPONSIBILITIES

Client Relationship Ownership & Growth
Build, develop and nurture strong relationships with key clients, acting as the primary point of contact and trusted advisor. Create a warm, engaging client experience that encourages long-term partnership.
Commercial Awareness & Business Development
Proactively identify opportunities to expand services within existing partnerships and support new business conversations. Use influencing, negotiation and communication skills to position solutions that meet client needs and deliver commercial value.
Programme Leadership & Delivery
Diagnose leadership team dynamics with insight and precision, uncovering root causes and shaping data-informed, systemic interventions, with a strong understanding of the evolving challenges facing leadership and learning teams in the context of emerging technologies such as AI.
Facilitate immersive, human-centred experiences that align, challenge, and elevate leadership teams, enabling them to adapt, collaborate, and perform effectively in a rapidly changing, tech-enabled environment.
Client Engagement & Communication
Lead client meetings with confidence and credibility, presenting ideas clearly and persuasively. Translate business needs into practical, engaging learning solutions.
Account Planning & Retention
Develop and maintain live account plans, ensuring a proactive approach to client engagement, satisfaction, and growth.
Collaboration & Internal Leadership
Work closely with design, facilitation and coordination teams to ensure seamless delivery and a consistent client experience. Support and guide teams to meet client expectations and performance standards.
Brand Representation & Thought Leadership
Represent Ashorne Hill professionally at client meetings, events and networking opportunities. Contribute to thought leadership, marketing content, and case studies to enhance reputation and attract new clients.
Growth mindset, and passion for learning
Stay up to date with industry trends and bring fresh ideas to clients and internal teams, ensuring our offering remains relevant, competitive and innovative

.KEY SKILLS & EXPERIENCE

Highly effective communicator with strong interpersonal and influencing skills
Confident in building rapport and establishing trust with senior stakeholders
Commercially aware, with the ability to identify and convert opportunities
Strong negotiation and presentation skills
Ability to diagnose customer or team dynamics and sell with integrity, by aligning solutions to genuine client needs
Experienced and dynamic management and leadership facilitation skills
Experienced in delivering or overseeing learning and development programmes at senior leadership level
Warm, engaging and professional approach, with a natural ability to nurture relationships
Able to balance client-facing demands with operational delivery

What we offer:

· Profit related Bonus for all staff.

· Pension provided. Ashorne double % paid in by employees

· Employee’s life is insured as soon as they start working for Ashorne Hill.

· Employee Assisted Programme

· Employee referral scheme, recommend someone you know and earn a one of £300 payment. T&C’s apply

· A commitment to sustainability & Wellbeing, with mental health first aiders through the organisation.

- Comprehensive benefits platform engaging our teams through recognition and wellbeing

· 22 days holiday per year rising to 27 days over 5 years, plus 8 bank holidays. Option to move 8 days holiday from each financial year.

· Meal provided if you are working full time.

· Free use of leisure facilities: gym, sauna, and tennis courts.

Job Types: Full-time, Permanent

Pay: From £47,000.00 per year

Benefits:

Company events
Company pension
Discounted or free food
Employee discount
Gym membership
Health & wellbeing programme
Life insurance
On-site gym
On-site parking
Paid volunteer time
Referral programme

Ability to commute/relocate:

Leamington Spa CV33 9QW: reliably commute or plan to relocate before starting work (required)

Experience:

Managing Client relationships: 1 year (required)
Designing and delivering leadership training: 3 years (required)
Identifying and converting within client accounts : 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

director of customer experience jobs in birmingham, wmd

L&D Programme Director

Project Coordinator

Customer Relationship Manager

Operations Co-ordinator

Executive Director of Language Education & Customer Success

Commercial Pricing & Profitability Lead

Coaching & Development Trainer - Advanced Solutions

Helpdesk Administrator

Customer Experience Manager

Clinical Support Specialist

Services Manager

Senior Manager, Supply Chain Operations - South

Director of Growth Marketing

Head of Community Services (12-month FTC)

Director of Product

Head of Operations

F&B Director (Fixed Term)

Product Director

Office Manager

Director, Operations

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