Director of customer service Work, Jobs in Birmingham, Wmd (with Salaries)

Head of Field Sales (UK & Ireland)
Hozelock Ltd —Birmingham
- £65,000 - £70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Free parking
- Annual leave
Quick apply
Director of FinTech Strategy & Digital Payments Innovation
Ebits FinTech Solutions —Birmingham
- £9,500 - £13,500 a month
- Full-time
- Management
- Project management
- No degree
Quick apply
13d
Director of Repairs and Maintenance
Midland Heart —Birmingham
- Full-time
- Maintenance
- No degree
- Leadership
Head of Customer Activation
Open GI —Worcester
- Full-time
- Hybrid work
- Management
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
2d
Area Customer Service & Logistics Director UK&I
Mondelēz International —Birmingham
- Full-time
- Team management
Head of Customer Experience Strategy – Bus Franchising
West Midlands Combined Authority —Birmingham
- £70,534 - £76,008 a year
- Part-time
- AI
- Leadership
- Annual leave
- Employee discount
10d
Head of Marketing
Ashorne Hill Management College —Leamington Spa
- From £45,000 a year
- Full-time
- CRM software
- Hospitality
- Sales
- Health & wellbeing programme
- Employee discount
Quick apply
Head of Customer Growth & Loyalty
Greene King Corporate - BRA_001 —Burton-On-Trent
- Full-time
- Hybrid work
- AI
- Employee assistance programme
- Employee discount
Quick apply
5d
Head of Customer Activation
Open GI Limited —Worcester
- Management
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
1d
Head of eCommerce
Lounge —Solihull
- Hybrid work
- Merchandising
- Leadership
Hotel Services Director
Active Care Group —Birmingham
- £5,500 a year
- Full-time
- Hotel
- Rehabilitation centre
- Leadership
- Employee assistance programme
- Referral programme
8d
Service Director
Trane Technologies —Tamworth
- Full-time
- Maintenance
- Analysis skills
- Driving
Account Director
Auto Union Finance Ltd —Birmingham
- From £70,000 a year
- Full-time
- Sales
- Financial services
- Negotiation
- Work from home
- Sick pay
Quick apply
Race Director
Daytona Motorsport —Tamworth
- £11.25 - £14.75 an hour
- Weekend availability
- Management
- Customer service
- Computer literacy
Quick apply
12d
Account Director
OneAdvanced —Birmingham
- Analysis skills
- IT
- Communication skills
- Employee assistance programme
- Bereavement leave
10d
ICS Sales Director - South
Elis —Birmingham
- Call to connect
- Sales
- Analysis skills
- Business
- Employee assistance programme
3d
Bryland Fire: Head of Projects
Obsequio Group —Dudley
- Full-time
- Contracts
- Leadership
- Communication skills
Quick apply
Head of Buying
Sainsbury's —Coventry
- Sales
- Leadership
- Employee assistance programme
- Employee discount
3d

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Head of Field Sales (UK & Ireland)
Hozelock Ltd —Birmingham
This role is responsible for managing, coaching and motivating a high-performing sales team, ensuring consistent execution of sales strategy, strong customer…
£65,000 - £70,000 a year
Quick apply

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director of customer service jobs near birmingham, wmd

Head of Field Sales (UK & Ireland)

Hozelock Ltd -
Birmingham

Quick apply

Job details

Full-time
£65,000 - £70,000 a year

Benefits

Free parking
Additional leave
Company car
Annual leave
Employee assistance programme
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Excel
Sales
Microsoft Office
Territory management
Organisational skills
Account management
Leadership
Negotiation
Time management

Full job description

About us:

At Hozelock, we’ve been helping people nurture their gardens for generations. From innovative watering solutions to trusted gardening tools, our products are designed to make growing easier, more enjoyable, and more sustainable. But behind every great product is a great team. We’re a company that values curiosity, craftsmanship and collaboration, where ideas are encouraged, expertise is shared, and people are empowered to make a real impact. If you’re passionate about quality, innovation and being part of a business with a proud heritage and an exciting future, Hozelock could be the place for you.

Job purpose:

Hozelock are currently recruiting for a National Sales Manager, who will lead and develop Hozelock’s UK and Ireland field sales operation, driving revenue growth and delivering against agreed commercial targets.

This role is responsible for managing, coaching and motivating a high-performing sales team, ensuring consistent execution of sales strategy, strong customer relationships, and alignment with wider business objectives.

In addition to team leadership, the role will take direct accountability for key National Garden Centre accounts, overseeing strategic account management, commercial negotiations, and the delivery of annual trading plans and budgets.

The successful candidate will play a critical role in shaping sales performance, strengthening customer partnerships, and ensuring the business continues to deliver exceptional service and sustainable growth across the market.

Duties & Responsibilities:

Build and maintain strong, profitable relationships with customers across your region
Develop a strong knowledge of Hozelock products and market activity
Identify and drive opportunities to grow sales within accounts and the wider region
Ensure high standards of customer service, professionalism, and account management
Manage forecasting and promotional planning to support business performance
Complete all reporting, account planning, and administrative tasks accurately and on time
Work within agreed budgets and follow company procedures and compliance requirements
Lead, coach, and develop a high-performing field sales team
Set clear objectives and monitor team performance to ensure targets are met
Motivate and support team members to maximise individual and team performance
Manage all aspects of people leadership, including performance management and development
Provide guidance, training, and support to ensure consistent standards across the team
Ensure effective communication between the sales team and wider business functions
Attend trade shows, customer events, and industry networking opportunities
Support wider team activity, including covering other territories where required
Comply with all Health & Safety policies and responsibilities

What are we looking for?

Demonstrates strong drive and determination to achieve and exceed targets
A confident and persuasive communicator, able to influence both internal and external stakeholders
Creative and strategic thinker, capable of developing initiatives to drive business growth at both regional and national level
Able to constructively challenge decisions while presenting well-reasoned alternative solutions
Collaborative and supportive leader, able to motivate and develop team members to achieve shared objectives
Excellent organisational and time management skills, with the ability to prioritise effectively
Self-motivated, with the ability to work independently and lead by example
Commercially aware, with the ability to consider wider business needs when making decisions
Proven experience in territory or account management
Previous management or leadership experience, with a track record of coaching and developing high-performing teams
Strong account management, sales, and negotiation skills
Proficient in Microsoft Office packages, particularly Excel and PowerPoint
Experience within the Garden Centre or a related sector (desirable)

What do we offer?

Company car
Annual bonus scheme
Life assurance (x4 annual salary)
Health Cash Plan (Bronze cover)
Additional annual leave for long service
Employee Assistance Programme
Bike2Work scheme
Staff shop (discounted)
Discounted benefits hub
Free onsite parking
EV salary sacrifice scheme

Hozelock is proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to providing an inclusive recruitment process. If you require any reasonable adjustments, please let us know.

Quick apply

Refine Your Search

director of customer service jobs in birmingham, wmd

Head of Field Sales (UK & Ireland)

Director of FinTech Strategy & Digital Payments Innovation

Director of Repairs and Maintenance

Head of Customer Activation

Area Customer Service & Logistics Director UK&I

Head of Customer Experience Strategy – Bus Franchising

Head of Marketing

Head of Customer Growth & Loyalty

Head of Customer Activation

Head of Branch Support

Head of eCommerce

Hotel Services Director

Service Director

Account Director

Race Director

Account Director

ICS Sales Director - South

Bryland Fire: Head of Projects

Head of Buying

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