duty manager Work, Jobs in birmingham, wmd (with Salaries)

Duty Manager - Guest Experience
Albert's Schloss Birmingham —Birmingham
- £35,000 - £39,000 a year
- Full-time
- Hospitality
- Guest services
- Leadership
Quick apply
5d
Duty Manager
The Warwickshire Golf and Country Club —Warwick
- £29,000 - £31,000 a year
- Weekend availability
- Hospitality
- Communication skills
- Free parking
- Employee assistance programme
14d
Crematorium Manager
WesterleighGroup —Essington
- £35,800 - £42,000 a year
- Weekend availability
- Management
- Travel
- IT
- Free parking
- Employee discount
Imaging Department Assistant
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- £25,272 a year
- Weekend availability
1d
Service Manager
Shaw Trust —Birmingham
- £45,510 - £53,712 a year
- Remote
- Travel
- Annual leave
- Employee assistance programme
2d
Duty Manager
Birmingham Community Leisure Trust —Birmingham
- £30,972.94 a year
- Weekend availability
- Supervising experience
- Organisational skills
- Communication skills
12d
Income Collection Officer
Pinnacle Group —Birmingham
- £33,000 - £35,000 a year
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Business Support Administration Manager
Berkley Care Group —Leamington Spa
- £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Activities Manager
David Lloyd Clubs —Solihull
- £31,000 - £36,000 a year
- Communication skills
- Employee discount
6d
DUTY MANAGER
Hyatt Regency Birmingham —Birmingham
- £28,995.20 a year
- Full-time
- Hotel
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Collections Manager
Walsall Council —Walsall
- £42,839 - £46,142 a year
- Weekend availability
- English
- Organisational skills
- Communication skills
- Annual leave
- Flexitime
11h
Impact Manager
Invictus Games Birmingham 2027 —Birmingham
- £43,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Project management
- Annual leave
Quick apply
1d
Estates Supervisor
Keys Group —Birmingham
- Up to £34,700 a year
- Monday to Friday
- Hybrid work
- Travel
- Employee assistance programme
- Employee discount
Quick apply
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
PA and Office Manager - WMG Academy Solihull
WMG Academy - UTC —Chelmsley Wood
- £34,000 - £38,220 a year
- Part-time
- Hybrid work
- Maintenance
- Administrative experience
- Supervising experience
- Referral programme
Quick apply
1d
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
Quick apply
Shift Operations Manager
TJX Europe —Walsall
- Weekends only
- Employee discount
Administrator
bk plus —Birmingham
- Full-time
Quick apply
12d
Duty Manager
SSP —Birmingham
- £13.61 - £15.11 an hour
- Part-time
- Supervising experience
- Employee discount
Quick apply
Visitor Experience Manager
Birmingham Hippodrome —Birmingham
- £35,446.14 a year
- Weekend availability
- Customer service
- Team management
- IT
6d

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Duty Manager - Guest Experience

Albert's Schloss Birmingham -
Birmingham

Quick apply

Job details

Full-time
£35,000 - £39,000 a year
5 days ago

Benefits

Company pension

Qualifications

Hospitality
Guest services
Leadership
Communication skills
Hospitality management

Full job description

£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

Duty Manager – Guest Experience

Location:Albert's Schloss Birmingham

Salary:£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

At Albert's Schloss,we believe unforgettable guest experiences start with passionate people,brilliant energy,and operational excellence behind the scenes. We’re looking for a Duty Manager to focus on our Guest Experience; to lead the floor during peak service,champion hospitality standards,and help create exceptional moments for every guest who walks through our doors.

This role is perfect for someone who thrives in a fast-paced hospitality environment,has experience managing guest experience,is a whizz at reports and data and loves leading teams from the front,taking pride in making venues run smoothly,safely,and successfully.

What You’ll Be Doing

As Duty Manager – Guest Experience,you’ll play a key role in delivering outstanding hospitality while supporting the wider management team in the day-to-day operation of the venue.

Guest Experience & Service

Lead busy shifts as the acting Duty Manager,creating a positive and energetic atmosphere for guests and teams alike
Drive exceptional guest experiences through high standards of service and floor presence
Monitor guest feedback,resolve complaints professionally,and identify opportunities for improvement
Support venue-wide initiatives focused on enhancing service quality and guest satisfaction

Operational Excellence

Ensure all operational procedures,compliance checks,and cash handling processes are completed accurately
Carry out operational audits and maintain high standards across the venue
Support with managing PDQ systems,cash office reconciliation,and compliance administration
Maintain excellent standards of cleanliness,organisation,and safety throughout the venue

Team Leadership

Lead,coach,and motivate the team during shifts
Support the development of junior managers and supervisors
Foster a culture of professionalism,accountability,and continuous improvement
Be a visible and approachable leader for both guests and team members

Sustainability & Standards

Champion sustainable working practices within the venue
Support environmental initiatives and help reduce operational waste
Ensure safety and security procedures are followed,including lost property management and venue security standards

What We’re Looking For

Previous experience in a hospitality management or supervisory role
A confident and hands-on leader who leads by example
Strong organisational and problem-solving skills
Excellent communication and guest service skills
Experience handling guest feedback and resolving issues positively
Comfortable working in a fast-paced,high-volume environment
A passion for hospitality and creating memorable experiences

Rewards for your hard work

Competitive salary of £35,000–£39,000 per annum (depending on experience)
Bonus – earn up to 32% of annual salary (paid quarterly)
Guest experience monthly bonus
50% off at all Mission Mars venues for you and friends
Workplace pension scheme
Industry-leading training through Mission Mars Hospitality Management Academy
Invitations to major events including our annual Christmas Party & Awards,Summer BBQ and Annual Managers Conference
24/7 access to free,confidential mental health and wellbeing support
An independent culture where your ideas genuinely matter

We aim to respond to all applications within 7 days. No agencies please.

Albert’s Schloss is proudly part of Mission Mars. We’re committed to creating inclusive,exciting workplaces. If you need any reasonable adjustments during the recruitment process,contact us at [email protected].

Quick apply

Refine Your Search

duty manager jobs in birmingham, wmd

Duty Manager - Guest Experience

Duty Manager

Crematorium Manager

Imaging Department Assistant

Service Manager

Duty Manager

Income Collection Officer

Business Support Administration Manager

Activities Manager

DUTY MANAGER

Collections Manager

Impact Manager

Estates Supervisor

General Manager- Birmingham City FC

PA and Office Manager - WMG Academy Solihull

Hygiene Manager

Shift Operations Manager

Administrator

Duty Manager

Visitor Experience Manager

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