Front office specialist Work, Jobs in Birmingham, Wmd (with Salaries)

Customer Service Assistant
The Riverside Group —Birmingham
- £25,630.92 - £28,154.30 a year
- Full-time
- Microsoft Word
- Databases
- Front desk
7d
Housing Officer
ZR Housing —Birmingham
- £16,800 - £20,000 a year
- Full-time
- English
- Time management
- Free parking
- Health & wellbeing programme
Quick apply
5h
Security Ambassador
Amulet —Birmingham
- £14 an hour
- Overtime
- Microsoft Word
- Customer service
- In-person
- Annual leave
Quick apply
6d
Operations Manager
Firma Stella Sports Memorabilia —Kidderminster
- £45,000 - £50,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Dental Receptionist
BPI Dental —Birmingham
- From £13.50 an hour
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
Change Coordinator - Legal Aid Agency
Ministry of Justice —Birmingham
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
Transformation Portfolio Engagement Manager - Legal Aid Agency
Ministry of Justice —Birmingham
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
10d
Senior Analyst- Analysis and Insight
National Crime Agency —Birmingham
- Full-time
- Presentation skills
- Travel
- Leadership
- Annual leave
- Sick pay
Senior / Principal Transport Planner - Passenger Transit
WSP —Birmingham
- Part-time
- Hybrid work
- Mentoring
- In-person
- Communication skills
- Flexitime
- Work from home
Senior Project Manager, DCO
Pinsent Masons —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Continuous improvement
- Annual leave
- Gym membership
Vehicle Technician — £45k. No Weekends. No Servicing. Ever.
Fitch Autos Limited —Walsall
- £45,000 a year
- Full-time
- In-person
- Automotive diagnostics
- Hand tools
- Health & wellbeing programme
- Employee discount
Quick apply
Senior Service Automotive Advisor
Recharged Automotive —Worcester
- £33,000 - £38,000 a year
- Full-time
- Sales
- Continuous improvement
- In-person
- Free parking
- Store discount
Quick apply
6d
Principal Urban Designer
Mott MacDonald —Birmingham
- Full-time
- Hybrid work
- English
- Master's degree
- Business development
- Annual leave
- Employee discount
9d
Senior Online Developer (JavaScript)
Rebellion —Warwick
- Full-time
- Databases
- Bachelor's degree
- APIs
- Free parking
- Relocation assistance
Quick apply
Head of Platform Engineering (Senior Technical Architect)
Government Property Agency —Birmingham
- £58,478 - £64,743 a year
- Full-time
- Presentation skills
- Conflict management
- Software development
14d
Class 1 Low Loader / Step Frame - Tramping
TDR Transport Services Ltd —Dudley
- £41,600 a year
- Full-time
- Customer service
- Driving
- Articulated lorry
Quick apply
2d
Principal Engineer - Overhead Lines
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Continuous improvement
Principal Electrical Engineer (Cables)
Mott MacDonald —Birmingham
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Analysis skills
- Annual leave
- Employee discount
Senior Engineer
AFI Group —West Bromwich
- Employee discount
Quick apply

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front office specialist jobs near birmingham, wmd

Customer Service Assistant

The Riverside Group -
Birmingham

Apply Now

Job details

Full-time | Fixed term contract
£25,630.92 - £28,154.30 a year
7 days ago

Benefits

Company pension

Qualifications

Microsoft Word
Customer service call handling
Travel arrangements
Inbound customer enquiry call handling
Stakeholder liaison
Filing
Databases
Client services
Front desk
Customer interaction

Full job description

Job Title: Customer Service Assistant
Contract Type: Fixed term for up to 12 months
Salary: £25630.92 (£28154.3 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week, full time
Working Pattern: Monday to Friday, Located
Location: West Bromwich, Birmingham, United Kingdom

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Customer Service Assistant
You will work as part of a team delivering high quality, cost-effective, face to face comprehensive housing and telecare service, resolving the service requests of customers of Riverside and Sandwell Council Tenants. The role will require you to deal with all service enquiries to Riverside through a variety of media (phone, text, email and web) and diagnose and order repairs including liaison with contractors and guiding customers through simple processes to resolve issues themselves.

About you
We are looking for someone with

Can work as part of an Administrative team delivering a wide range of functions such as allocations, administrative support including lettings, repair logging and complaints.
Deal with all service enquiries received, at the front cashier desk. Ensure customers queries are dealt with or passed to the relevant officer.
To be able to use a wide range of IT packages such as Microsoft word, excel and spreadsheets and to be able to maintain various databases and IT packages.

Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile

Deal with all service enquiries received, at the front cashier desk. Ensure customers queries are dealt with or passed to the relevant officer.
You will be based at Harvills Hawthorn Fields Neighbourhood Office, 5 days a week. Hours of work are: Mon-Friday 8.45am till 4.45pm
Diagnose and order repairs including liaison with contractors and guiding customers through simple processes to resolve issues themselves, identification of rechargeable repairs through appropriate questioning, explanation of policy and passing to the Income Team for payment, identify repairs under defects and provide advice and order under specialist database.
Provide information and respond to enquiries on planned and cyclical maintenance programmes specific to individual property or location.
Maintain and administer office records and systems for complaints, commencement and termination of tenancies in accordance with Riverside procedures.
Liaise with a wide range of internal and external partners with regard to specific areas of service delivery such as repairs and maintenance, gas servicing, planned works contractors and debt recovery providing advice and assistance and if required referral for more detailed assistance.
Support the repairs maintenance team in logging repairs, arranging gas service inspections and administrating certificates on the MRI system.
To be able to use a wide range of IT packages such as Microsoft word, excel and spreadsheets and to be able to maintain various databases and IT packages.
To provide a range of administration duties such as post, stationery, filing, EDMS, flexi system and general office duties.
Support the activities of all PFI projects, having an understanding of the day to day operations, assisting with problem solving, providing ad-hoc support and attending meetings,
Be able to minute take, as the need arises.
Co-ordinating internal and external communications on behalf of the management team.
Responsible for administering and ensuring compliance with Health and Safety legislation within the PFI’s offices together with other regulatory obligations, assessing risk and putting in place relevant control measures.
Organise travel arrangements, training events, conferences and public relations events.
To have willingness to undertake office fire warden and first aid duties.
Support the Projects Supervisor in collation and reporting of performance data and any ad-hoc projects and audit.
Support other administrative staff across the PFI as directed to ensure adequate cover for Asset Management and Housing Services administration.
Carry out daily check regarding disaster recovery equipment and materials.
Manage Lone Worker system including;
Addition of new staff members and removal of former employees.
Generate weekly lone worker reports.

Other Duties

To provide a high quality, customer-orientated service championing “The Riverside Service Style” practices.
Constantly review work outputs, setting improvement targets and appraising individual performance.
Participate in the work of the team, encouraging innovation.
Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service
To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery.
Ensure that all data is compliant with legislation and policies relating to data quality
To actively promote Riverside locally.
To ensure that health & safety requirements are met in accordance with Riverside’s policy and procedures and statutory requirements.
Any other relevant duties as required by the designated manager.

Apply Now

Refine Your Search

front office specialist jobs in birmingham, wmd

Customer Service Assistant

Housing Officer

Security Ambassador

Operations Manager

Dental Receptionist

Change Coordinator - Legal Aid Agency

Transformation Portfolio Engagement Manager - Legal Aid Agency

Senior Analyst- Analysis and Insight

Senior / Principal Transport Planner - Passenger Transit

Senior Project Manager, DCO

Vehicle Technician — £45k. No Weekends. No Servicing. Ever.

Senior Service Automotive Advisor

Principal Urban Designer

Senior Online Developer (JavaScript)

Head of Platform Engineering (Senior Technical Architect)

Class 1 Low Loader / Step Frame - Tramping

Principal Engineer - Overhead Lines

Principal Electrical Engineer (Cables)

Senior Engineer

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