Guest experience leader Work, Jobs in Birmingham, Wmd (with Salaries)

Duty Manager - Guest Experience
Albert's Schloss Birmingham —Birmingham
- £35,000 - £39,000 a year
- Full-time
- Hospitality
- Guest services
- Leadership
Quick apply
Lounge Services Team Member Host - Part TIME -
Swissport International AG —Birmingham
- £13.49 an hour
- Part-time
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee assistance programme
4d
Lounge Services Team Member Host -Multi-Host
Swissport International AG —Birmingham
- £13.49 an hour
- Part-time
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee assistance programme
10d
Lounge Services Team Member Host Casual- Earlies
Swissport International AG —Birmingham
- £13.49 an hour
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee assistance programme
11d
Leisure Team Leader
Village Hotels - Walsall - Leisure —Walsall
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
12d
Hospitality Trainer- Birmingham Airport
Swissport International AG —Birmingham
- £15.72 an hour
- Weekend availability
- Hospitality
- Computer literacy
- English
- Free parking
- Employee assistance programme
10d
Guest Relation Manager
Leonardo Royal Hotel Birmingham —Birmingham
- Hotel
- Referral programme
Quick apply
Leisure Club Manager - Village Hotels Dudley
Village Hotels - Dudley —Dudley
- £37,500 - £38,000 a year
- Full-time
- Employee assistance programme
- Gym membership
Quick apply
2d
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
General Manager
Sticks n Sushi —Birmingham
- £60,000 - £70,000 a year
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
5d
Floor staff / 1355 - The Charlie Hall, Birmingham
J D Wetherspoon plc —Birmingham
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
6d
Bar staff / 10003 - Birmingham Airport
J D Wetherspoon plc —Birmingham
- £14.35 an hour
- Temporary
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
Quick apply
General Manager
Popeyes UK —Birmingham
- £39,000 - £44,000 a year
- Full-time
- Sales
- Employee discount
- Referral programme
Quick apply
Store Manager - Merrhill
Build-A-Bear Workshop —Brierley Hill
- 8 hour shift
- Microsoft Outlook
- In-person
Quick apply
14d
kitchen porter
MyLahore Birmingham —Birmingham
- Part-time
Quick apply
3d
Food and Beverage Manager
Valor Hospitality —Solihull
- £35,000 a year
- Full-time
- Hotel
- Contracts
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
Operations Assistant
Haus Birmingham —Birmingham
- £13 an hour
- Weekend availability
- Hospitality
- Customer service
- English
- Free parking
- Paid training
Quick apply
13d
Cook or Catering Assistant Birmingham Airport
Swissport International AG —Birmingham
- £13.49 an hour
- Part-time
- Hospitality
- Employee assistance programme
10d
Assistant General Manager
Popeyes UK —Birmingham
- £31,000 - £35,000 a year
- Full-time
- Fast casual restaurant
- Quick service & fast food restaurant
- Employee discount
- Referral programme
Quick apply
2d
Customer Service Receptionist
iFLY Indoor Skydiving —Birmingham
- £24,022 - £25,822 a year
- 12 hour shift
- Store discount
- Employee discount

I want to receive the latest job alerts for guest experience leader in birmingham, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest experience leader jobs near birmingham, wmd

Duty Manager - Guest Experience

Albert's Schloss Birmingham -
Birmingham

Quick apply

Job details

Full-time
£35,000 - £39,000 a year

Benefits

Company pension

Qualifications

Hospitality
Guest services
Leadership
Communication skills
Hospitality management

Full job description

£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

Duty Manager – Guest Experience

Location:Albert's Schloss Birmingham

Salary:£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

At Albert's Schloss,we believe unforgettable guest experiences start with passionate people,brilliant energy,and operational excellence behind the scenes. We’re looking for a Duty Manager to focus on our Guest Experience; to lead the floor during peak service,champion hospitality standards,and help create exceptional moments for every guest who walks through our doors.

This role is perfect for someone who thrives in a fast-paced hospitality environment,has experience managing guest experience,is a whizz at reports and data and loves leading teams from the front,taking pride in making venues run smoothly,safely,and successfully.

What You’ll Be Doing

As Duty Manager – Guest Experience,you’ll play a key role in delivering outstanding hospitality while supporting the wider management team in the day-to-day operation of the venue.

Guest Experience & Service

Lead busy shifts as the acting Duty Manager,creating a positive and energetic atmosphere for guests and teams alike
Drive exceptional guest experiences through high standards of service and floor presence
Monitor guest feedback,resolve complaints professionally,and identify opportunities for improvement
Support venue-wide initiatives focused on enhancing service quality and guest satisfaction

Operational Excellence

Ensure all operational procedures,compliance checks,and cash handling processes are completed accurately
Carry out operational audits and maintain high standards across the venue
Support with managing PDQ systems,cash office reconciliation,and compliance administration
Maintain excellent standards of cleanliness,organisation,and safety throughout the venue

Team Leadership

Lead,coach,and motivate the team during shifts
Support the development of junior managers and supervisors
Foster a culture of professionalism,accountability,and continuous improvement
Be a visible and approachable leader for both guests and team members

Sustainability & Standards

Champion sustainable working practices within the venue
Support environmental initiatives and help reduce operational waste
Ensure safety and security procedures are followed,including lost property management and venue security standards

What We’re Looking For

Previous experience in a hospitality management or supervisory role
A confident and hands-on leader who leads by example
Strong organisational and problem-solving skills
Excellent communication and guest service skills
Experience handling guest feedback and resolving issues positively
Comfortable working in a fast-paced,high-volume environment
A passion for hospitality and creating memorable experiences

Rewards for your hard work

Competitive salary of £35,000–£39,000 per annum (depending on experience)
Bonus – earn up to 32% of annual salary (paid quarterly)
Guest experience monthly bonus
50% off at all Mission Mars venues for you and friends
Workplace pension scheme
Industry-leading training through Mission Mars Hospitality Management Academy
Invitations to major events including our annual Christmas Party & Awards,Summer BBQ and Annual Managers Conference
24/7 access to free,confidential mental health and wellbeing support
An independent culture where your ideas genuinely matter

We aim to respond to all applications within 7 days. No agencies please.

Albert’s Schloss is proudly part of Mission Mars. We’re committed to creating inclusive,exciting workplaces. If you need any reasonable adjustments during the recruitment process,contact us at [email protected].

Quick apply

Refine Your Search

guest experience leader jobs in birmingham, wmd

Duty Manager - Guest Experience

Lounge Services Team Member Host - Part TIME -

Lounge Services Team Member Host -Multi-Host

Lounge Services Team Member Host Casual- Earlies

Leisure Team Leader

Hospitality Trainer- Birmingham Airport

Guest Relation Manager

Leisure Club Manager - Village Hotels Dudley

General Manager- Birmingham City FC

General Manager

Floor staff / 1355 - The Charlie Hall, Birmingham

Bar staff / 10003 - Birmingham Airport

General Manager

Store Manager - Merrhill

kitchen porter

Food and Beverage Manager

Operations Assistant

Cook or Catering Assistant Birmingham Airport

Assistant General Manager

Customer Service Receptionist

I want to receive the latest job alerts for guest experience leader in birmingham, wmd

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected