Head of customer experience Work, Jobs in Birmingham, Wmd (with Salaries)

Head of Customer Retention
Culligan UK limited —Wolverhampton
- Full-time
- CRM software
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Head of Field Sales (UK & Ireland)
Hozelock Ltd —Birmingham
- £65,000 - £70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Free parking
- Annual leave
Quick apply
1d
Airport Team Manager
Swissport International AG —Birmingham
- Full-time
- Management
- English
- Project management
2d
Head of Business Operations - FA Learning
The Football Association —St George's Park
- Full-time
- Hybrid work
- English
- Project management
- Communication skills
- Annual leave
5d
Head of Brand & Content Strategy
Jara Finance Ltd —Birmingham
- £41,700 - £52,000 a year
- Full-time
- Hybrid work
- Marketing
- Analysis skills
- No degree
- Free parking
- Sick pay
Quick apply
Bereavement Officer
Birmingham City Council —Birmingham
- £35,412 - £44,075 a year
- Weekend availability
- Customer service
- Computer literacy
- Organisational skills
- Annual leave
- Employee assistance programme
13d
Client Service & Operations Assistant
First Intuition —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Community Cafe Manager- Birmingham City FC
Levy —Birmingham
- £30,000 a year
- Hospitality
- Leadership
- Café
8d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £90,000 - £120,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Senior Manager, Supply Chain Operations - South
CHEP —Birmingham
- Full-time
- Hybrid work
- Travel
- Human resources
- In-person
- Employee assistance programme
Quick apply
Head of Sales
SUEZ —Birmingham
- £68,243 - £80,049 a year
- Full-time
- Sales
- Communication skills
Head of Community Services (12-month FTC)
Bournville Village Trust —Birmingham
- £59,797.17 - £64,745.38 a year
- Weekend availability
- Hybrid work
- School
6d
Head of Food
Tamworth Co-operative Society Ltd —Tamworth
- Up to £80,000 a year
- Full-time
- In-person
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Communications and Events Supervisor - Campus Services - 48510 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- Microsoft Office
- Hotel
- Project management
- Annual leave
- Sick pay
7d
Head of Industrial Relations
WM Trains —Birmingham
- Full-time
- Project management
- IT
- Negotiation
- Annual leave
- Employee assistance programme
Head of CSU
Walsall Council —Walsall
- £81,501 - £92,483 a year
- Full-time
- English
- Flexitime
Bar staff / 10003 - Birmingham Airport
J D Wetherspoon plc —Birmingham
- £14.35 an hour
- Temporary
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
Quick apply
Head of Operations | AT-PAC UK
AT-PAC —Birmingham
- Full-time
- Construction
- Leadership
- Communication skills
Quick apply
Bartender
Limegreen Marketing —Birmingham
- £16.50 - £18.00 an hour
- 12 hour shift
- Hospitality
- Bar
- Management
- Employee discount
- Sick pay
Quick apply
13d

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Head of Customer Retention

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

CRM software
Leadership

Full job description

We are excited to welcome a Head of Customer Retention to our dynamic team in Wolverhampton! In this pivotal role, you will spearhead our customer retention strategy and oversee its seamless execution. You will play a crucial part in reducing churn rates, boosting retention performance, and developing impactful retention playbooks. Providing motivational leadership to our retention teams, you'll ensure that customer challenges are tackled head-on at their source, while also promoting cross-department collaboration to address the root causes of churn.

As the Head of Customer Retention, you'll harness the power of data to identify potential risks, engage with senior stakeholders, and consistently pursue enhancements in customer outcomes.

Strategic Leadership

Take charge of the overall churn performance and retention key performance indicators for our customer base.
Craft, execute, and continually refine the organisation’s retention strategy, playbooks, and rescue frameworks.
Leverage data and customer insights to drive proactive retention initiatives aimed at those customers who are at the highest risk.

Leadership & Capability Operational Excellence

Inspire, mentor, and cultivate the growth of our Retention team, creating a vibrant culture focused on delivering exceptional customer experiences.
Empower teams by providing them with clear priorities, resources, and streamlined processes to seamlessly address customer concerns.
Encourage a sense of accountability and uphold consistent retention standards throughout the team.

Operational Excellence

Remove operational barriers that prevent effective and timely customer issue resolution.
Work cross‑functionally with Sales, Operations, Finance, Service and CX teams to clarify ownership, streamline handoffs, and eliminate friction in the customer journey.
Oversee management of high‑value and strategically important customer escalations.

Insight, Analysis & Continuous Improvement

Provide actionable insights on churn drivers using operational, financial, and customer data.
Influence and challenge functional leaders where systemic issues contribute to avoidable churn.
Ensure root causes are addressed in collaboration with operational owners—preventing repeat issues and improving long‑term customer outcomes.
Develop and maintain clear reporting on retention performance, risks, opportunities, and progress for senior leadership.

Requirements

Experience -

Demonstrated experience in leading teams focused on Retention, Customer Success, or Customer Lifecycle.
A strong history of analysing churn and implementing strategies that lead to tangible improvements.
Robust operational leadership experience in a results-oriented environment.
Proficiency with CRM systems, customer analytics, and making data-driven decisions.
Proven ability to drive swift change in a dynamic and ambitious organisation.

Skills -

Exceptional analytical and problem-solving abilities.
Skilled at converting data into actionable operational and strategic priorities.
Outstanding stakeholder management and influencing expertise, particularly at senior levels.
A customer-focused approach combined with a strong commercial awareness and sound judgment.
Proven ability to lead teams effectively in complex operational settings.
An entrepreneurial spirit and a keen eye for improvement, coupled with a strong capability for driving change.

Benefits

23 days' holiday + Bank Holidays
Competitive Incentive Scheme
Company Pension scheme
Cycle to Work scheme available
Employee rewards and discounts
Option to join Health Care Cash Plan
24/7 365-day access to Employee Assistance Programme through Health Assured
Access to on-going learning and development with our online learning platform
Free onsite parking
Life Assurance

Quick apply

Refine Your Search

head of customer experience jobs in birmingham, wmd

Head of Customer Retention

Head of Field Sales (UK & Ireland)

Airport Team Manager

Head of Business Operations - FA Learning

Head of Brand & Content Strategy

Bereavement Officer

Client Service & Operations Assistant

Community Cafe Manager- Birmingham City FC

Manager of Dedicated Implementations - EMEA

Customer Relationship Manager

Senior Manager, Supply Chain Operations - South

Head of Sales

Head of Community Services (12-month FTC)

Head of Food

Communications and Events Supervisor - Campus Services - 48510 - Grade 6

Head of Industrial Relations

Head of CSU

Bar staff / 10003 - Birmingham Airport

Head of Operations | AT-PAC UK

Bartender

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