Head of customer service Work, Jobs in Birmingham, Wmd (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Client Relationship Team Lead
Davisons Law —Cannock
- Full-time
- Management
- Customer service
- English
- Free parking
- Annual leave
Quick apply
10d
Customer Service Administrator (TRA)
The Right Advice —Solihull
- £24,000 - £25,000 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Referral programme
- Sick pay
Quick apply
11d
Operations Compliance Officer
BCA Logistics —Birmingham
- £28,744 a year
- Monday to Friday
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Assistant
Admiral Slots —Birmingham
- £12.75 an hour
- Full-time
Quick apply
3d
Scheduling Coordinator
Stiltz Homelifts —Kingswinford
- £29,671 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
Customer Service Manager
Welcome Break —Warwick
- Up to £36,000 a year
- Management
- Customer service
- Free parking
- Employee discount
Catalogue Controller
Alliance Automotive Procurement Ltd —Birmingham
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Quick apply
Relief Supervisor
Admiral Slots —Birmingham
- £12.75 - £13.25 an hour
- Full-time
Quick apply
Sales Administrator
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall
- £26,500 a year
- Temporary
- CRM software
- Microsoft Excel
- Administrative experience
Quick apply
12d
Head of Business Systems
Helping Hands —Alcester
- £70,000 - £75,000 a year
Quick apply
6d
Server
Tattu Birmingham —Birmingham
- Up to £16.46 an hour
- Part-time
- Customer service
- Paid training
- Employee assistance programme
Quick apply
13h
Services Manager
Retirement Security —Warwick
- £47,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
Underwriter
The Right Mortgage and Protection Network —Solihull
- £24,000 - £26,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Health & wellbeing programme
- Referral programme
Quick apply
11d
Customer Service Manager - Pensions
SS&C Technologies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
One Stop - Customer Service Assistant
One Stop —Smethwick
- £11.74 an hour
- Full-time
10h
Assistant Manager
Admiral Slots —Smethwick
- £28,875 a year
- 8 hour shift
- Customer service
- Annual leave
Quick apply
8d
Service Centre Operator
Nuvoli Limited —Elford
- £26,230 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- IT
- Annual leave
Quick apply
10d
Head of Operations
FLTD Construction —Redditch
- £55,000 - £75,000 a year
- Full-time
- Management
- Communication skills
Quick apply
Senior Manager, Supply Chain Operations - South
CHEP —Birmingham
- Full-time
- Hybrid work
- Travel
- Human resources
- In-person
- Employee assistance programme
Quick apply

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head of customer service jobs near birmingham, wmd

Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

head of customer service jobs in birmingham, wmd

Customer Relationship Manager

Client Relationship Team Lead

Customer Service Administrator (TRA)

Operations Compliance Officer

Customer Service Assistant

Scheduling Coordinator

Customer Service Manager

Catalogue Controller

Relief Supervisor

Sales Administrator

Head of Business Systems

Server

Services Manager

Underwriter

Customer Service Manager - Pensions

One Stop - Customer Service Assistant

Assistant Manager

Service Centre Operator

Head of Operations

Senior Manager, Supply Chain Operations - South

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