Incident manager Work, Jobs in Birmingham, Wmd (with Salaries)

Senior Manager - IT Shared Service (Major Incident)
The Co-operative Bank —Coventry
- £68,000 - £93,500 a year
- Full-time
- DevOps
- Microsoft Office
- Travel
10h
Major Incident Management Lead
The Co-operative Bank —Coventry
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Mentoring
10h
Regional Support Manager
Healthcare Management Solutions —Birmingham
- £60,000 a year
- Temporary
- Nursing home
- Business development
- Project management
Quick apply
Technical Services Manager - EUC
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- £49,387 - £56,515 a year
- Full-time
- Azure
- IT
- Leadership
2d
Technical Services Manager UK
SCC —Birmingham
- £55,000 - £60,000 a year
- Monday to Friday
- Hybrid work
- Azure
- Computer networking
- IT
2d
IT Incident and Problem Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- IT
- Employee assistance programme
- Employee discount
Cluster General Manager
iQ Student Accomodation —Birmingham
- £44,000 - £47,000 a year
- Full-time
- Hotel
- Driving
- Leadership
- Annual leave
10d
Technical Escalation Manager
Spherica Business Solutions Ltd —Birmingham
- £42,000 - £47,500 a year
- Full-time
- Hybrid work
- IT
- Leadership
- Employee discount
- Referral programme
Quick apply
Security Manager
Balfour Beatty Vinci —Birmingham
- Organisational skills
- IT
- Communication skills
- Free parking
Information Security & IT Manager
NetWatch Global —Birmingham
- £48,000 - £58,000 a year
- Full-time
- Hybrid work
- IT
- Flexitime
- Flexible schedule
Quick apply
13d
Electronic Communications Incident Manager
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- Presentation skills
- Financial services
- AI
- Employee discount
Registered Service Manager - Supported Accommodation
Akela Future Living —Birmingham
- £50,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
- Gym membership
Quick apply
1d
Duty Operations Manager
Edu-Lettings UK Ltd —Birmingham
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
5d
Quality and Governance Manager
Spire Healthcare —Birmingham
- Full-time
- Computer literacy
- Leadership
- Free parking
- Annual leave
9d
ISMS Manager
Gateley —Birmingham
- Microsoft Office
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
Service Delivery Manager
Shoosmiths —Birmingham
- Hybrid work
- Analysis skills
- IT
- Leadership
Manager, Senior Red Team Operator, Global
Deloitte —Birmingham
- Hybrid work
- Azure
App Support Analyst
TVS Supply Chain Solutions —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
21h
Campus Safety Officer
Aston University —Birmingham
- £35,740 - £38,708 a year
- Full-time
- Customer service
- Military
- University
- Annual leave
7d
Communications Manager
Midlands Air Ambulance Charity —Shifnal
- £43,000 - £48,000 a year
- Full-time
- In-person
- Leadership
- Free parking
- Store discount
Quick apply
1d

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Senior Manager - IT Shared Service (Major Incident)

The Co-operative Bank -
Coventry

Apply Now

Job details

Full-time
£68,000 - £93,500 a year
10 hours ago

Qualifications

ITIL Certification
Incident management
DevOps
Microsoft Office
ITIL
Agile
Financial services
Leadership
Banking

Full job description

About the role
Reporting into the Head of IT Shared Support Services, the Senior Manager – Major Incident Management is accountable for leading, shaping and continuously improving the Group’s Major Incident Management capability across the Society and the Bank.

The role provides strategic leadership, governance and oversight of the Major Incident Management function, ensuring the effective response, coordination and resolution of high-impact technology incidents.

As the senior authority for Major Incident Management, this role is accountable for embedding best practice, strengthening stakeholder engagement, improving service restoration performance and ensuring lessons learned are translated into measurable improvements that reduce operational risk and enhance customer and colleague experience.

This is a leadership role as defined by the Group’s leadership capability framework. In the teams that you work in and/or manage you will create an inclusive environment where people feel safe to speak up, voice concerns and suggest ideas. You will seek input from others in order to test assumptions, challenge thinking and bring in new perspectives.

We operate on a function led hybrid approach, with two to three days per week on site. Role requires flexibility to travel to other sites for key meetings and collaborative working subject to business demand. Role can be based in Coventry or Manchester.
About you
You will be a credible, calm and authoritative leader, recognised for your ability to operate effectively under pressure providing clarity in complex, high-impact situations.

Possess the ability to communicate complex technical and operational information clearly to senior and executive audiences, both written and verbal and able to structure both technical and business information in a clear and concise manner.

Be an authentic ‘servant-leader’ who takes responsibility for ensuring the team’s success ahead of your own needs. You take a coaching approach and empower others to make decisions that lead to great outcomes. A self-starter who can lead and champion Service Management in an agile environment; must be able to deliver to deadline and self-motivate to succeed in this challenging role.

For this role you’ll need to have:
- Significant experience in Major Incident Management leadership, within financial services and ideally within Banking
- Experience in managing a wide variety of internal and external stakeholders and leading and influencing across multi-supplier and cloud-based environments
- Strong understanding of ITIL practices, particularly Incident, Problem and Service Reporting.
- Experience working with complex, always-on technology estates and third-party service providers.
- Demonstrated experience producing executive-grade operational insight and reporting.
- Ability to engage confidently with Risk, Audit and Regulatory stakeholders.
- ITIL Foundation with further qualification in one or more relevant ITIL process.
- Working understanding of Agile Ceremonies and DevOps Techniques.
- Essential experience of working in a complex, pressurised production environment in the Banking industry
- Use of Microsoft Office Products
Experience in these areas would be helpful:
- Public Cloud, Customer-facing and member-facing systems, Infrastructure experience
Full-time 35 hours
About us
If you are thinking about making an application but want to talk to someone first, you can reach out to [email protected] or the Talent Acquisition inbox [email protected]
This is a permanent role and is at M3 Senior Manager grade

For all colleagues applying for our FTC roles, please note that this will be treated as a secondment opportunity.

Flexibility and why it matters.

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Apply Now

Refine Your Search

incident manager jobs in birmingham, wmd

Senior Manager - IT Shared Service (Major Incident)

Major Incident Management Lead

Regional Support Manager

Technical Services Manager - EUC

Technical Services Manager UK

IT Incident and Problem Manager

Cluster General Manager

Technical Escalation Manager

Security Manager

Information Security & IT Manager

Electronic Communications Incident Manager

Registered Service Manager - Supported Accommodation

Duty Operations Manager

Quality and Governance Manager

ISMS Manager

Service Delivery Manager

Manager, Senior Red Team Operator, Global

App Support Analyst

Campus Safety Officer

Communications Manager

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