incident manager Work, Jobs in birmingham, wmd (with Salaries)

Major Incident Capability Manager
National Highways —Birmingham
- £47,410 - £54,210 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
13d
SHEQ Manager
Alt-Solar Limited —Worcester
- £60,000 - £70,000 a year
- Full-time
- Bachelor's degree
- Travel
- IT
- Free parking
- Health & wellbeing programme
Quick apply
HSE Business Partner - Solihull
Rolls-Royce —Solihull
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Incident Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
6d
Security Officer
Equans —Birmingham
- £29,290 a year
- Full-time
- Military
- Communication skills
- Annual leave
- Employee assistance programme
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
Quick apply
Operations Supervisor
A&A RECYCLING SERVICES LTD. —Meriden
- £40,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Management
- Heavy lifting
Quick apply
Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
Quick apply
Transferee and Re-Joiner Police Inspector - Force Incident Manager
British Transport Police —Birmingham
- Management
- IT
- Negotiation
Quick apply
7d
Band 7 Assistant Clinical Governance Manager
Birmingham Community Healthcare NHS Foundation Trust —Birmingham
- £49,387 - £56,515 a year
- Full-time
- Rehabilitation centre
- Leadership
5d
Health and Safety Manager
Icar Auto —Warwick North
- Up to £60,000 a year
- Full-time
- Bachelor's degree
- Travel
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Facilities Management Operations Manager
Gowling WLG —Birmingham
- Full-time
- Administrative experience
- Travel
- Organisational skills
- Annual leave
CCaaS & Voice Specialist
Serco Group —Birmingham
- £65,000 - £75,000 a year
- Full-time
- AWS
- Agile
- IT
- Employee assistance programme
- Employee discount
ZARA BIRMINGHAM DEPUTY STORE MANAGER
INDITEX —Birmingham
- Full-time
- Customer service
- Leadership
Quick apply
2d
Failsafe Officer
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Part-time
1d
Transport and Logistics Manager
DS Smith —Birmingham
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Employee assistance programme
SIA Security Manager
Bridgegate Security (UK) Ltd —Birmingham
- £20 an hour
- Part-time
- Organisational skills
- In-person
- Leadership
Quick apply
5d
SHEQ Advisor
M Group —Birmingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Facilities Manager
BNP Paribas —Solihull
- Full-time
- IT
- Leadership
- Time management
- Employee discount
- Life insurance
13d
Site Supervisor - West Brom
BidvestNoonan —West Bromwich
- £17.88 an hour
- Full-time
- Supervising experience
- Team management
Quick apply
14d

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Major Incident Capability Manager

National Highways -
Birmingham

Apply Now

Job details

Full-time
£47,410 - £54,210 a year
13 days ago

Qualifications

Continuous improvement
Root cause analysis
Leadership
Communication skills

Full job description

About the job.

National Highways has an exciting opportunity for an experienced Major Incident Manager. We are seeking an experienced and proactive individual to lead the governance, assurance, and continual improvement of our Major Incident Management capability which operates across a complex multi-supplier environment. The role is responsible for ensuring that major incidents are managed effectively, consistently, and in line with agreed policies, processes, and service expectations, whilst driving improvements that reduce business impact and improve customer experience.

Working in close collaboration with technical and process subject matter experts, service owners, suppliers and operational teams, you will establish and embed a robust major incident framework. Your leadership will strengthen capability maturity, enhance resilience and ensure a high level of response readiness across a complex, integrated environment. You will also act as the primary escalation point for risks and issues relating to the operation of the Major Incident process, providing clear direction during high-pressure situations.

Please note this position can be based from any of our UK offices however travel to other offices will be required.

Own the governance, standards, policies, and operational oversight of the Major Incident Management capability, ensuring processes are effective, controlled, and consistently followed across all support teams and suppliers.
Oversee and assure the end-to-end management of major incidents, ensuring timely coordination, escalation, communication, decision-making, and restoration activities minimise business impact and maintain stakeholder confidence.
Work closely with suppliers, Service Owners, technical teams, and senior stakeholders to monitor performance, challenge poor outcomes, drive accountability, and ensure service expectations and contractual obligations are met.
Identify trends, risks, recurring issues, and improvement opportunities through reporting, lessons learned, post-incident reviews, and operational analysis, ensuring improvements are tracked through to delivery and measurable outcomes.
Acting as primary point of contact for MI governance, produce clear operational reporting, service insight, and executive-level updates relating to major incidents, service performance, risks, compliance, and capability maturity to support informed decision-making and governance.
Oversee and assure post-incident reviews, root cause analysis and knowledge sharing, embedding lessons learned into operational practices and driving ongoing capability maturity and performance improvements

About you.

Demonstrated ability to operate with a high degree of autonomy, taking ownership of complex operational outcomes and delivering against time, cost and quality objectives
Strong leadership and influencing capability, with proven experience building relationships and collaborating effectively across stakeholders, suppliers and customers
Experience managing complex operational environments, applying specialist knowledge to resolve issues and align delivery with strategic objectives
Excellent business and communication skills, including risk management, continuous improvement, stakeholder engagement and the ability to convey complex information clearly
ITIL 4 Foundation certification required, with ITIL 4 Specialist modules (Create, Deliver and Support and Drive Stakeholder Value) desirable

About us.

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

Apply Now

Refine Your Search

incident manager jobs in birmingham, wmd

Major Incident Capability Manager

SHEQ Manager

HSE Business Partner - Solihull

Incident Manager

Security Officer

Hygiene Manager

Operations Supervisor

Customer Service Delivery Manager

Transferee and Re-Joiner Police Inspector - Force Incident Manager

Band 7 Assistant Clinical Governance Manager

Health and Safety Manager

Facilities Management Operations Manager

CCaaS & Voice Specialist

ZARA BIRMINGHAM DEPUTY STORE MANAGER

Failsafe Officer

Transport and Logistics Manager

SIA Security Manager

SHEQ Advisor

Facilities Manager

Site Supervisor - West Brom

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