lead hand Work, Jobs in birmingham, wmd (with Salaries)

Duty Manager - Guest Experience
Albert's Schloss Birmingham —Birmingham
- £35,000 - £39,000 a year
- Full-time
- Hospitality
- Guest services
- Leadership
Quick apply
5d
Guest Relations Host - Two Michelin Star Restaurant
Opheem Ltd —Birmingham
- £12.71 - £15.00 an hour
- Part-time
- Serving
- Hospitality
- In-person
Quick apply
7d
Bereavement Officer
Birmingham City Council —Birmingham
- £35,412 - £44,075 a year
- Weekend availability
- Customer service
- Computer literacy
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Store Manager
Lidl —Birmingham
- £46,000 - £66,000 a year
- Full-time
- Communication skills
- Time management
- Store discount
- Employee discount
9d
ZARA BIRMINGHAM DEPUTY STORE MANAGER
INDITEX —Birmingham
- Full-time
- Customer service
- Leadership
Quick apply
2d
Place Specialist Lead
WMGC —Birmingham
- £71,000 a year
- Hybrid work
- Leadership
Supply Chain Manager (Indigo Lune)
Lounge —Solihull
- Hybrid work
General Manager
KIBOU Restaurants —Birmingham
- Up to £58,000 a year
- Full-time
- Restaurant
- Health & wellbeing programme
- Employee discount
Quick apply
Guest Service Lead
Portico Corporate Reception Management —Birmingham
- £38,000 a year
- Full-time
- Hospitality
- Management
- Leadership
- Annual leave
- Life insurance
Quick apply
13d
Operational Lead
Crucials —Birmingham
- Leadership
- Communication skills
- Employee assistance programme
1d
Deputy Head Greenkeeper - Brabazon
The Belfry —Sutton Coldfield
- £35,000.00 - £36,580.80 a year
- Full-time
- Maintenance
- Hotel
- Leadership
- Free parking
- Employee discount
Quick apply
Education Centre Supervisor
Explore Learning —Birmingham
- From £27,000 a year
- Full-time
- English
- Employee discount
- Referral programme
12d
Sales Assistant
Smiggle —Birmingham
- Part-time
- Sales
- Communication skills
- Store discount
- Employee assistance programme
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
7d
People Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
ASSISTANT/DEPUTY MANAGER
Powerleague —Birmingham
- £28,000 - £33,000 a year
- Full-time
- Hospitality
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
4d
Estates & Facilities Lead
School of Coding —Birmingham
- £35,000 - £40,000 a year
- Full-time
- Maintenance
- Supervising experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
1d
Assistant General Manager
Sticks'n'Sushi —Birmingham
- £43,000 - £47,000 a year
- Full-time
- Hospitality
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
1d
Bartender
The Alchemist —Birmingham
- £12.80 an hour
- Full-time
- Bar
- Restaurant
- Employee assistance programme
4d
Events Executive
WMGC —Birmingham
- £32,000 a year
- Hybrid work
- Microsoft Office
- Organisational skills
- IT

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Duty Manager - Guest Experience

Albert's Schloss Birmingham -
Birmingham

Quick apply

Job details

Full-time
£35,000 - £39,000 a year
5 days ago

Benefits

Company pension

Qualifications

Hospitality
Guest services
Leadership
Communication skills
Hospitality management

Full job description

£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

Duty Manager – Guest Experience

Location:Albert's Schloss Birmingham

Salary:£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

At Albert's Schloss,we believe unforgettable guest experiences start with passionate people,brilliant energy,and operational excellence behind the scenes. We’re looking for a Duty Manager to focus on our Guest Experience; to lead the floor during peak service,champion hospitality standards,and help create exceptional moments for every guest who walks through our doors.

This role is perfect for someone who thrives in a fast-paced hospitality environment,has experience managing guest experience,is a whizz at reports and data and loves leading teams from the front,taking pride in making venues run smoothly,safely,and successfully.

What You’ll Be Doing

As Duty Manager – Guest Experience,you’ll play a key role in delivering outstanding hospitality while supporting the wider management team in the day-to-day operation of the venue.

Guest Experience & Service

Lead busy shifts as the acting Duty Manager,creating a positive and energetic atmosphere for guests and teams alike
Drive exceptional guest experiences through high standards of service and floor presence
Monitor guest feedback,resolve complaints professionally,and identify opportunities for improvement
Support venue-wide initiatives focused on enhancing service quality and guest satisfaction

Operational Excellence

Ensure all operational procedures,compliance checks,and cash handling processes are completed accurately
Carry out operational audits and maintain high standards across the venue
Support with managing PDQ systems,cash office reconciliation,and compliance administration
Maintain excellent standards of cleanliness,organisation,and safety throughout the venue

Team Leadership

Lead,coach,and motivate the team during shifts
Support the development of junior managers and supervisors
Foster a culture of professionalism,accountability,and continuous improvement
Be a visible and approachable leader for both guests and team members

Sustainability & Standards

Champion sustainable working practices within the venue
Support environmental initiatives and help reduce operational waste
Ensure safety and security procedures are followed,including lost property management and venue security standards

What We’re Looking For

Previous experience in a hospitality management or supervisory role
A confident and hands-on leader who leads by example
Strong organisational and problem-solving skills
Excellent communication and guest service skills
Experience handling guest feedback and resolving issues positively
Comfortable working in a fast-paced,high-volume environment
A passion for hospitality and creating memorable experiences

Rewards for your hard work

Competitive salary of £35,000–£39,000 per annum (depending on experience)
Bonus – earn up to 32% of annual salary (paid quarterly)
Guest experience monthly bonus
50% off at all Mission Mars venues for you and friends
Workplace pension scheme
Industry-leading training through Mission Mars Hospitality Management Academy
Invitations to major events including our annual Christmas Party & Awards,Summer BBQ and Annual Managers Conference
24/7 access to free,confidential mental health and wellbeing support
An independent culture where your ideas genuinely matter

We aim to respond to all applications within 7 days. No agencies please.

Albert’s Schloss is proudly part of Mission Mars. We’re committed to creating inclusive,exciting workplaces. If you need any reasonable adjustments during the recruitment process,contact us at [email protected].

Quick apply

Refine Your Search

lead hand jobs in birmingham, wmd

Duty Manager - Guest Experience

Guest Relations Host - Two Michelin Star Restaurant

Bereavement Officer

Store Manager

ZARA BIRMINGHAM DEPUTY STORE MANAGER

Place Specialist Lead

Supply Chain Manager (Indigo Lune)

General Manager

Guest Service Lead

Operational Lead

Deputy Head Greenkeeper - Brabazon

Education Centre Supervisor

Sales Assistant

Operations Planning & Delivery Manager

People Manager

ASSISTANT/DEPUTY MANAGER

Estates & Facilities Lead

Assistant General Manager

Bartender

Events Executive

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