Patient experience manager Work, Jobs in Birmingham, Wmd (with Salaries)

Patient Experience Facilitator
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- £32,073 - £39,043 a year
- Full-time
4d
Psychological Wellbeing Practitioner Trainee - Band 4
Coventry and Warwickshire Partnership NHS Trust —Coventry
- £28,392 - £31,157 a year
- Full-time
- Data entry
- Discharge planning
- Annual leave
- Employee assistance programme
3d
Communications Assistant - ELSA - Department of Immunology and Immunotherapy - 107601 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Part-time
- CRM software
- Social media management
- University
- Annual leave
- Sick pay
10d
Patient Access Manager
HCA Healthcare UK —Birmingham
- Full-time
- Management
- Customer service
- Administrative experience
- Employee discount
5d
QA Technician II (12-Month Fixed-Term Contract)
Thermo Fisher Scientific —Birmingham
- Full-time
- Hybrid work
- Laboratory experience
- Data entry
Sales and Clinic Operations Manager
Urban Body —Solihull
- Up to £40,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Employee discount
- Sick pay
Quick apply
10d
Research Technician - Department of Cancer and Genomic Sciences - 107847 - Grade 4
University of Birmingham —Birmingham
- £27,546 - £29,171 a year
- Part-time
- Laboratory experience
- Research
- University
4d
AVT Training Manager
Walsall Healthcare NHS Trust —Walsall
- £49,387 - £56,515 a year
- Full-time
- Training & development
- Communication skills
1h
Emergency Preparedness, Resilience and Response (EPRR) Manager
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- £57,528 - £64,750 a year
- Full-time
4d
Administrator - GP Federation
Birmingham SmartCare Federation —Birmingham
- £25,000 - £26,000 a year
- Weekend availability
- Microsoft Office
- Administrative experience
- In-person
- Flexible schedule
Quick apply
3d
Assistant Mental Health Act Administrator
Options for Care Ltd —Birmingham
- From £24,784.50 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Annual leave
Quick apply
12d
Patient Records and Digitisation Services Co-ordinator
Birmingham Women's and Children's NHS Foundation Trust —Birmingham
- £25,760 - £27,476 a year
- Full-time
5d
Site Manager
Steris —Birmingham
- Full-time
- Management
- Business development
- Continuous improvement
Quick apply
Business Support Officer
Midlands Partnership University NHS Foundation Trust —Lichfield
- £28,392 - £31,157 a year
- Part-time
- Hybrid work
- Management
- Computer literacy
- Data entry
- Free parking
- Annual leave
4d
Recruitment Administrator
Birmingham Hospice —Erdington
- £26,327 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
3h
Patient Care Navigator
Karis Medical Centre —Birmingham
- £12.71 an hour
- Part-time
- Customer service
- GP surgery experience
- Front desk
- Sick pay
Quick apply
7d
Clinical Trial Coordinator (108848-0726)
University of Warwick —Coventry
- £31,236 - £34,610 a year
- University
- No degree
- Communication skills
11d
Airdesk Operations Coordinator
The Air Ambulance Service —Coventry
- £31,629.94 - £31,629.95 a year
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
4d
CX Conversation Agent - Part Time
Loaf —Nuneaton
- Part-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Theatre Scheduler
Spire Healthcare —Sutton Coldfield
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
6d

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Patient Experience Facilitator

The Royal Orthopaedic Hospital NHS Foundation Trust -
Birmingham

Apply Now

Job details

Full-time
£32,073 - £39,043 a year
4 days ago

Qualifications

Complaint handling
Data management
Patient-centred care

Full job description

We are looking for a dynamic, empathetic, and highly organised individual to join our Patient Experience Team as a Facilitator on a fixed-term basis to cover maternity leave. This pivotal role ensures that patients, families, and carers feel heard, supported, and empowered throughout their healthcare journey.

As Patient Experience Facilitator, you will lead the coordination of complaints and PALS enquiries, ensuring they are managed with compassion and resolved within agreed timeframes. You will contribute to key patient experience initiatives, oversee statutory surveys such as the Friends and Family Test, and help drive service improvements informed by patient feedback.

Working collaboratively with clinical teams, senior leaders, and external partners, you will ensure that patient insights are translated into meaningful action. The role also includes data management, governance reporting, and representing the patient voice at divisional meetings.
This is a rewarding opportunity to influence how care is delivered across the Trust. If you are passionate about patient-centred care, thrive in a fast-paced environment, and excel in communication and coordination, we encourage you to apply.

Handling Complaints & Concerns: Ensures that patient complaints and PALS (Patient Advice and Liaison Service) contacts are acknowledged, investigated, and resolved within policy timeframes.
Tracking Feedback: Monitors trends in patient experience data, such as Friends and Family Test results and national surveys, to identify areas for improvement.
Driving Service Improvement: Supports action plans based on feedback, ensuring timely follow-up and escalation of unresolved issues.
Governance & Reporting: Attends divisional meetings, contributes to regulatory submissions (e.g. CQC), and maintains accurate records using systems like Ulysses.
Engagement & Inclusion: Promotes involvement of diverse patient groups, supports volunteering initiatives, and helps implement strategies for engagement and equality.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

please see attached JD/PS

Please note that this job vacancy may close before the advertised closing date if a sufficient number of applications are received. To ensure your application is considered and to avoid disappointment, we advise submitting your application as soon as possible.

Apply Now

Refine Your Search

patient experience manager jobs in birmingham, wmd

Patient Experience Facilitator

Psychological Wellbeing Practitioner Trainee - Band 4

Communications Assistant - ELSA - Department of Immunology and Immunotherapy - 107601 - Grade 5

Patient Access Manager

QA Technician II (12-Month Fixed-Term Contract)

Sales and Clinic Operations Manager

Research Technician - Department of Cancer and Genomic Sciences - 107847 - Grade 4

AVT Training Manager

Emergency Preparedness, Resilience and Response (EPRR) Manager

Administrator - GP Federation

Assistant Mental Health Act Administrator

Patient Records and Digitisation Services Co-ordinator

Site Manager

Business Support Officer

Recruitment Administrator

Patient Care Navigator

Clinical Trial Coordinator (108848-0726)

Airdesk Operations Coordinator

CX Conversation Agent - Part Time

Theatre Scheduler

I want to receive the latest job alerts for patient experience manager in birmingham, wmd

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