road manager Work, Jobs in birmingham, wmd (with Salaries)

Major Incident Capability Manager
National Highways —Birmingham
- £47,410 - £54,210 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
13d
Assistant Site Manager
Mitie —Oldbury
- £13.78 an hour
- Full-time
- School
14h
PA and Office Manager - WMG Academy Solihull
WMG Academy - UTC —Chelmsley Wood
- £34,000 - £38,220 a year
- Part-time
- Hybrid work
- Maintenance
- Administrative experience
- Supervising experience
- Referral programme
Quick apply
1d
Branch Manager - Shirley Union Road
Scrivens Opticians and Hearing Care —Solihull
- Management
- Retail management
- Leadership
- Annual leave
- Employee discount
Quick apply
13d
Site Manager
Kier Group —Blythe Valley
- Full-time
- Civil engineering
- First Aid Certification
- Leadership
Area Manager
Amazon UK Services Ltd. —Birmingham
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Warehouse Manager - Prison Based Operations
DHL —Birmingham
- £36,000 a year
- Monday to Friday
- Leadership
- Free parking
12d
Workshop & Warehouse Manager
Etech Mobility UK Ltd —Birmingham
- £35,000 - £45,000 a year
- Full-time
- Management
- In-person
Quick apply
15h
Facilities Delivery Manager
NFU Mutual —Stratford-upon-Avon
- Up to £55,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Contracts
- Financial services
- Annual leave
- Employee discount
7d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Fleet Manager
BELFOR UK Ltd —Tamworth
- £52,000 - £55,000 a year
- Full-time
- Travel
- In-person
- Leadership
- Free parking
- Life insurance
Quick apply
8d
Business Development Manager Intermediaries
Lloyds Banking Group —Birmingham
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Business development
- Financial services
- Communication skills
8d
Contracts Manager
M J Coles Construction Services Ltd —Solihull
- Up to £75,000 a year
- Full-time
- Management
- Project management
- Construction
Quick apply
Hygiene Manager
Cargill —Wolverhampton
- Word processing
- English
- Supervising experience
14d
Plant & Tool Hire Manager
Huws Gray Group —Stratford-upon-Avon
- Microsoft Excel
- Employee discount
8d
First Line Manager
DHL —Solihull
- £31,672.50 a year
- Monday to Friday
- Microsoft Excel
- Military
- Microsoft Office
- Free parking
LOGISTICS MANAGER (PRE-CONSTRUCTION)
Laing O'Rourke —Birmingham
- Microsoft Access
- Data analysis skills
- IT
Driver
Post Office Ltd —Birmingham
- £35,700 a year
- Full-time
- Customer service
- English
- Driving
- Annual leave
- Employee assistance programme
12d
Finance Manager
Primrose Hospice —Bromsgrove
- £41,418 a year
- Part-time
- Hybrid work
- Accounting
- Hospice
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8d
Site Manager
Sinclair & Sons Constructions Ltd —Sutton Coldfield
- From £280 a day
- Temporary
- Civil engineering
- Management
- Engineering
Quick apply
2d

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Major Incident Capability Manager

National Highways -
Birmingham

Apply Now

Job details

Full-time
£47,410 - £54,210 a year
13 days ago

Qualifications

Continuous improvement
Root cause analysis
Leadership
Communication skills

Full job description

About the job.

National Highways has an exciting opportunity for an experienced Major Incident Manager. We are seeking an experienced and proactive individual to lead the governance, assurance, and continual improvement of our Major Incident Management capability which operates across a complex multi-supplier environment. The role is responsible for ensuring that major incidents are managed effectively, consistently, and in line with agreed policies, processes, and service expectations, whilst driving improvements that reduce business impact and improve customer experience.

Working in close collaboration with technical and process subject matter experts, service owners, suppliers and operational teams, you will establish and embed a robust major incident framework. Your leadership will strengthen capability maturity, enhance resilience and ensure a high level of response readiness across a complex, integrated environment. You will also act as the primary escalation point for risks and issues relating to the operation of the Major Incident process, providing clear direction during high-pressure situations.

Please note this position can be based from any of our UK offices however travel to other offices will be required.

Own the governance, standards, policies, and operational oversight of the Major Incident Management capability, ensuring processes are effective, controlled, and consistently followed across all support teams and suppliers.
Oversee and assure the end-to-end management of major incidents, ensuring timely coordination, escalation, communication, decision-making, and restoration activities minimise business impact and maintain stakeholder confidence.
Work closely with suppliers, Service Owners, technical teams, and senior stakeholders to monitor performance, challenge poor outcomes, drive accountability, and ensure service expectations and contractual obligations are met.
Identify trends, risks, recurring issues, and improvement opportunities through reporting, lessons learned, post-incident reviews, and operational analysis, ensuring improvements are tracked through to delivery and measurable outcomes.
Acting as primary point of contact for MI governance, produce clear operational reporting, service insight, and executive-level updates relating to major incidents, service performance, risks, compliance, and capability maturity to support informed decision-making and governance.
Oversee and assure post-incident reviews, root cause analysis and knowledge sharing, embedding lessons learned into operational practices and driving ongoing capability maturity and performance improvements

About you.

Demonstrated ability to operate with a high degree of autonomy, taking ownership of complex operational outcomes and delivering against time, cost and quality objectives
Strong leadership and influencing capability, with proven experience building relationships and collaborating effectively across stakeholders, suppliers and customers
Experience managing complex operational environments, applying specialist knowledge to resolve issues and align delivery with strategic objectives
Excellent business and communication skills, including risk management, continuous improvement, stakeholder engagement and the ability to convey complex information clearly
ITIL 4 Foundation certification required, with ITIL 4 Specialist modules (Create, Deliver and Support and Drive Stakeholder Value) desirable

About us.

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

Apply Now

Refine Your Search

road manager jobs in birmingham, wmd

Major Incident Capability Manager

Assistant Site Manager

PA and Office Manager - WMG Academy Solihull

Branch Manager - Shirley Union Road

Site Manager

Area Manager

Warehouse Manager - Prison Based Operations

Workshop & Warehouse Manager

Facilities Delivery Manager

Customer Relationship Manager

Fleet Manager

Business Development Manager Intermediaries

Contracts Manager

Hygiene Manager

Plant & Tool Hire Manager

First Line Manager

LOGISTICS MANAGER (PRE-CONSTRUCTION)

Driver

Finance Manager

Site Manager

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