senior it support Work, Jobs in birmingham, wmd (with Salaries)

IT Support Team Leader
Grafton Group Plc —Birmingham
- Up to £45,000 a year
- Management
- English
- Windows
3d
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Travel
- Computer networking
- IT
- Employee assistance programme
Quick apply
14d
Team Administrator
National Grid —Birmingham
- £33,000 - £36,000 a year
- Microsoft Powerpoint
- Communication skills
2d
Desktop and Server Support Specialist (Endpoint Management) - IT Services - 99981 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- Customer service
- Windows
- University
- Sick pay
1d
Senior ICT Systems & Network Administrator
Acorns Children's Hospice —Birmingham
- £41,792 a year
- Full-time
- Azure
- Hospice
- Annual leave
- Employee discount
IT Director – UK
Tony Gee and Partners LLP —Birmingham
- Hybrid work
- Computer Science
- IT
- Leadership
- Annual leave
- Employee assistance programme
Project Support Officer (12m FTC)
The Manufacturing Technology Centre —Coventry
- Up to £38,000 a year
- Full-time
- Microsoft Excel
- Management
- Organisational skills
Quick apply
Helpdesk Team Manager
Arcus FM —Redditch
- Up to £36,050 a year
- Full-time
- IT
- Leadership
- Communication skills
Quick apply
1d
Senior IT Support Technician / Team Lead
Grainger and Worrall —Bridgnorth
- Up to £35,000 a year
- Full-time
- Windows
- Supervising experience
- Travel
- Free parking
Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
Quick apply
Estates Supervisor
Keys Group —Birmingham
- Up to £34,700 a year
- Monday to Friday
- Hybrid work
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Resourcing Officer
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
- Remote
- Human resources
4h
Logistics Manager - North
High Speed Two (HS2) —Birmingham
- £55,687.20 - £65,514.00 a year
- Full-time
- Data analysis skills
- IT
- Construction
2d
Resource Lead
National Grid —Birmingham
- £40,000 - £44,000 a year
- Hybrid work
- Microsoft Excel
- Travel
3d
IT Support Engineer
Precision Ceramics —Birmingham
- Full-time
- Azure
- Microsoft Office
- Computer networking
- Sick pay
Quick apply
9d
IT Infrastructure and Operations Manager
Tilbury Douglas —Birmingham
- Full-time
- Azure
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Operational Reporting and Insights Officer
Worldpay (UK) Limited —Birmingham
- Hybrid work
- Microsoft Powerpoint
- Organisational skills
- Financial services
Quick apply
10d
Senior IT Integration Engineer
Voyage Care —Lichfield
- Up to £60,000 a year
- Hybrid work
- Azure
- Driving
- Travel
7d
Senior Business Analyst
Compass Group —Birmingham
- APIs
- Agile
3d
Senior IT Auditor (Internal)
Menzies LLP —Birmingham
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Oracle

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senior it support jobs near birmingham, wmd

IT Support Team Leader

Grafton Group Plc -
Birmingham

Apply Now

Job details

Up to £45,000 a year
3 days ago

Qualifications

Driving Licence
Management
Ant
iOS
English
Windows
Microsoft Office
DHCP
Analysis skills
Programmable logic controllers
Project management
Scripting
DNS
SharePoint
IT
Technical project management
Communication skills
Active Directory
Intune
VPN

Full job description

Key Responsibilities

Line management of the IT Support Engineer. This including development and performance management, setting workloads, being a point of escalation, time management, etc.

Planning future deployment, initiatives and projects, and participation in budget planning and reconciliation. Manage budgets and spend reporting where required.

Manage the team to achieve outstanding customer service though change, meeting SLA targets for requests and incidents as well as critical Information Security KPIs. Manage the reporting of service performance and ensure that customer satisfaction is maintained at a high level.

Provide on-site and remote IT support for all users at the Grafton PLC head office functions. This includes issue resolution and ‘how do I’ support for PCs, laptops, printers, and office applications.

Manage the relevant queue in the IT support ticket system and respond to requests for support or changes as they are logged. Manage tickets through to resolution in line with service level agreements. Provide reporting on service performance to senior management on a regular basis.

Provide an enhanced ‘white glove’ service on-site and remote for the Grafton PLC executive team, both at the head office in Dublin but also when offsite or working from home.

Manage PCs, laptops, mobile devices, and printers for head office end users, including resolving issues, and building, configuring, and installing new equipment or software as required.

Manage the creation of new users for Office 365, and key applications. Maintain a list of registered users and ensure that all leavers are removed from the system in a timely fashion.

Support videoconferencing and multimedia equipment at Group offices.

Manage the administration of key SharePoint and Teams sites, ensuring information is kept up to date and organised.

Liaise with key providers to raise orders, deal with issues, and keep track on e.g. spend on mobiles, printers etc.

Manage the process of ordering licenses and equipment on Group IT contracts including Microsoft licences. In co-ordination with Plc finance manage the purchase order process and maintain records of orders and allocations to brands where needed

Manage the process of ordering licenses and equipment on Group IT contracts including Microsoft licences.

Install and update applications, either manually or by packaging deployments in Intune.

Setup new or manage existing user accounts, permissions, passwords and MFA methods.

Collaborate with the wider IT teams to maintain system security and performance.

Contribute to ongoing IT projects where necessary.

Maintain an accurate record of equipment and a plan of upgrades.

Maintain, and troubleshoot backup solutions, particularly Veeam, working with our MSP to perform tape changes.

Monitor & manage the Local Area Networks at each site (Birmingham, London & Dublin).

Document processes, solutions, and troubleshooting steps for knowledge base use. Where necessary organise end user training.

Stay up to date with new technologies, provide recommendations to improve IT systems and workflows.

Lead the effort with the relevant Grafton businesses to perform the annual Microsoft License audits.

Remediate Internet browsing issues through amending firewall policies and applying certificates.

Ensure that findings on security vulnerability reports are remediated within SLAs.

Complete a number of regular housekeeping tasks such as rotating certain passwords, firmware upgrade checks, and reviewing

emediating compliance reports.

Qualifications Knowledge Skills Experience

Personal characteristics

Awareness of the sensitivities of working with highly confidential information whether it be verbal or written.

Excellent interpersonal skills, able to communicate effectively to staff at all levels of the organisation.

Ability to maintain professional behaviour in all environments: office, meetings, conferences, and home support.

Focused on delivering excellent customer service and high levels of IT reliability.

Well organised with the ability manage several concurrent tasks and plan workload to achieve deadlines.

Excellent problem-solving skills with close attention to detail.

Proactive nature, forward thinking, positive disposition & flexible.

Excellent methodical and well organised task management skills, able to co-ordinate multiple tasks.

Resilience, flexibility and ability to work independently as well as collaboratively in a team environment.

Strong analytical and problem-solving skills to diagnose and resolve technical issues.

Skills and Experience

Line management experience in an IT role, gained in an end-user organisation or managed service provider

Budget management and cost reporting

Deep experience of managing through an ITSM system and managing services to SLAs

Technical project management with experience of managing technical projects in an enterprise environment

Excellent written and verbal communication skills in English.

Cyber security tools including EDR, ant-virus, vulnerability management, scripting.

Support skills and troubleshooting on Office applications, including Office 365, Teams, email, Internet browsers, mobile phone connectivity.

Advanced Firewall configuration, particularly Palo Alto devices.

Network protocols, VPNs, LANs, DNS, DHCP, wireless networks and Meraki network equipment, including command line instructions.

Creating & managing accounts within Active Directory and Entra ID. Advanced Entra ID configuration including knowledge of conditional access.

Proficiency with IT hardware (desktops, laptops, iOS & Android devices, printers, video conferencing, etc). Highly skilled in Windows Operating Systems and holds Microsoft Certifications.

5 GCSEs at grades A-C including English and Maths or equivalent

Full UK driving licence and own vehicle.

Right to work in the UK.

Apply Now

Refine Your Search

senior it support jobs in birmingham, wmd

IT Support Team Leader

IT Field Engineer

Team Administrator

Desktop and Server Support Specialist (Endpoint Management) - IT Services - 99981 - Grade 6

Senior ICT Systems & Network Administrator

IT Director – UK

Project Support Officer (12m FTC)

Helpdesk Team Manager

Senior IT Support Technician / Team Lead

Customer Service Delivery Manager

Estates Supervisor

Resourcing Officer

Logistics Manager - North

Resource Lead

IT Support Engineer

IT Infrastructure and Operations Manager

Operational Reporting and Insights Officer

Senior IT Integration Engineer

Senior Business Analyst

Senior IT Auditor (Internal)

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