Vehicle care representative Work, Jobs in Birmingham, Wmd (with Salaries)

SERVICE MANAGER
Research Garage Group —Hinckley
- £38,000 - £60,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Annual leave
- Employee discount
Quick apply
9d
Supervising Practitioner
Compass-uk.org —Birmingham
- £39,351 - £48,108 a year
- Overtime
- Supervising experience
- Mentoring
- School
- Employee assistance programme
- Sick pay
Vehicle Technician/Mechanic
TrustFord —Birmingham
- Up to £42,400 a year
- Maintenance
- Hotel
- Annual leave
- Employee discount
Quick apply
Relief Pharmacist
Well Pharmacy —Upper Gornal and Woodsetton
- Up to £27 an hour
- Part-time
- Management
- Travel
- Employee discount
Junior Commercial Advisor
Verisure Services (UK) Limited —Wolverhampton
- £3,800 a month
- Full-time
Quick apply
Assistant Aftersales Manager
TrustFord —Birmingham
- Hotel
- Annual leave
- Employee discount
Quick apply
Education Mental Health Practitioner
Compass-uk.org —Birmingham
- £32,921 - £40,347 a year
- Overtime
- Childcare
- Working with children
- Travel
- Employee assistance programme
- Sick pay
10d
Production Assembler II
Chart Industries —Stafford
- Microsoft Office
- Programmable logic controllers
- Power tools
- Life insurance
Sales Administrator
TrustFord —Stratford-upon-Avon
- From £13.52 an hour
- Hotel
- Annual leave
- Employee discount
Sterile Service Driver / Stores / Autoclave Technician
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £25,272 a year
- Part-time
- Driving
2d
Visual Merchandiser
TrustFord —Stratford-upon-Avon
- £29,213 a year
- Microsoft Office
- Hotel
- Annual leave
- Employee discount
Parts Advisor - Part Time
TrustFord —Tamworth
- From £13.52 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
9d
Automotive Manager Level 1 Team
MSX International —Coventry
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply

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Supervising Practitioner
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vehicle care representative jobs near birmingham, wmd

SERVICE MANAGER

Research Garage Group -
Hinckley

Quick apply

Job details

Permanent | Full-time
£38,000 - £60,000 a year
9 days ago

Benefits

Company car
Annual leave
Company pension
Employee discount
Referral programme

Qualifications

Driving Licence
Management
Customer service
Upselling
Automotive service
Organisational skills
Leadership
Mechanical knowledge

Full job description

Service Manager – Research Garage Peugeot & Citroën, Hinckley

Location: Hinckley, Leicestershire (LE10 1HL)

Job Type: Permanent

Ready to Lead a High-Performing Service Team?

Research Garage Peugeot & Citroën Hinckley is looking for an experienced and motivated Service Manager to lead our busy Service department.

This is an excellent opportunity for a driven automotive professional with strong leadership, organisational and customer service skills. You will oversee the day-to-day operation of the Service department, ensuring exceptional customer satisfaction, operational efficiency and commercial success.

As part of Research Garage Group, you will be supported with ongoing training, career development and the opportunity to grow within a well-established dealer group.

What We Offer

Competitive salary package (dependent on experience) inc profit-related bonus
Company vehicle
28 days annual leave (including bank holidays)
Company pension scheme
Employee discounts on vehicles, servicing and retail purchases
Ongoing manufacturer and management training
Career development opportunities
Employee referral programme with financial rewards

Your Responsibilities

As a Service Manager, you will be responsible for delivering operational excellence, maximising profitability and maintaining the highest standards of customer service.

Your responsibilities will include:

Leading, motivating and developing the Service team, including Service Advisors, Technicians and Drivers
Managing workshop productivity, scheduling and technician utilisation
Ensuring an exceptional customer journey by handling escalated enquiries and resolving complaints professionally
Monitoring key performance indicators including labour efficiency, workshop utilisation, first-time fix rates and customer satisfaction
Working closely with the Sales and Parts departments to ensure smooth daily operations
Maintaining manufacturer standards, warranty compliance and Health & Safety requirements
Holding daily team briefings to communicate objectives and review performance
Reviewing job cards, invoices and service documentation for accuracy
Managing workshop loading and capacity to maximise efficiency
Driving Customer Satisfaction Index (CSI) performance through excellent customer care
Working with the Parts Manager to monitor stock levels and parts availability
Overseeing warranty submissions and ensuring accurate processing
Promoting service plans, extended warranties, accessories and seasonal offers
Coaching, mentoring and developing team members through regular reviews and training
Managing courtesy vehicles and customer transport arrangements
Maintaining a clean, professional and welcoming environment throughout the dealership
Liaising with manufacturer representatives and implementing new initiatives
Monitoring work-in-progress and keeping customers updated throughout the repair process
Completing daily banking and financial checks where required
Reviewing technician time records and labour allocation
Following up declined work, MOT no-shows and lapsed customers to maximise retention

About You

We are looking for someone who can lead by example and inspire their team to deliver outstanding results.

You will have:

Previous experience in a Service Manager role within the automotive industry
Strong leadership and people management skills
Excellent organisational and communication abilities
Experience monitoring KPIs and driving departmental performance
Confidence in producing reports and implementing operational improvements
A customer-focused approach with excellent problem-solving skills
The ability to adapt quickly to changing business needs
A full UK driving licence

About Research Garage Group

Research Garage Group has been delivering exceptional customer service for decades across our dealerships in Hinckley and Nuneaton.We proudly represent leading automotive brands including Peugeot, Citroën, Fiat, Alfa Romeo, Jeep, Abarth, Fiat Professional and Leapmotor, offering new and used vehicle sales, servicing, MOT testing and manufacturer-approved repairs.

Our modern showrooms and state-of-the-art workshops, combined with our commitment to customer satisfaction, have made us the first choice for motorists across the region.

Apply Today

If you are an experienced automotive Service Manager looking for your next challenge, we'd love to hear from you. Join Research Garage Group and play a key role in leading our Service operation while building a rewarding long-term career.

Pay: £38,000.00-£60,000.00 per year

Benefits:

Company car
Company pension
Employee discount
Referral programme

Work Location: In person

Quick apply

Refine Your Search

vehicle care representative jobs in birmingham, wmd

SERVICE MANAGER

Supervising Practitioner

Vehicle Technician/Mechanic

Relief Pharmacist

Junior Commercial Advisor

Assistant Aftersales Manager

Education Mental Health Practitioner

Production Assembler II

Sales Administrator

Sterile Service Driver / Stores / Autoclave Technician

Visual Merchandiser

Parts Advisor - Part Time

Automotive Manager Level 1 Team

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