Automotive service advisor Work, Jobs in Birmingham (with Salaries)

Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £27,000 - £37,400 a year
- Full-time
- Sales
- Customer service
- English
- Annual leave
Quick apply
2d
Service Advisor
Paul Rigby Group —Birmingham
- £32,000 - £34,000 a year
- Full-time
- CRM software
- Customer service
- Organisational skills
- Employee discount
Quick apply
Parts Advisor | Competitive Pay & Bonuses
Motor Parts Direct —Birmingham
- Full-time
- Sales
- Customer service
- In-person
- Employee discount
Quick apply
Service Advisor - Volkswagen
Johnsons Cars —Wolverhampton
- £28,000 a year
- Full-time
- Sales
- Organisational skills
- Communication skills
- Employee discount
Toyota Service Advisor
Steven Eagell Limited —Solihull
- From £25,000 a year
- Sales
- Customer service
- Driving
- Annual leave
- Employee discount
Quick apply
12d
Service Advisor - Skoda
Johnsons Cars —Wolverhampton
- £28,000 a year
- Full-time
- Sales
- Organisational skills
- Communication skills
- Employee discount
3d
Customer Service Advisor
Shine Repair —Swadlincote
- £26,436.80 a year
- Full-time
- CRM software
- Microsoft Outlook
- Customer service
- Store discount
- Annual leave
Quick apply
1d
Parts Advisor
CAR SPARES (DISTRIBUTION) HOLDINGS LTD —Birmingham
- £12.71 - £12.91 an hour
- Full-time
- Bilingual
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
1d
Customer Service Advisor
Unipart —Nuneaton
- £30,000 a year
- Customer service
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
Parts Advisor
Aquila Truck Centres —Aston
- £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
1d
Bodyshop/Workshop Controller
PJB Accident Repairs Limited —Aston
- From £45,000 a year
- Full-time
- Management
- Customer service
- Administrative experience
Quick apply
Parts Advisor
Spinney Warwickshire —Warwick
- From £26,437 a year
- Full-time
- Bilingual
- Microsoft Excel
- Sales
Quick apply
Workshop Controller
Paul Rigby Group —Birmingham
- £34,000 - £42,000 a year
- Full-time
- Customer service
- Microsoft Office
- Driving
- Employee discount
Quick apply
1d
Parts Advisor - TMS Hinckley Volvo & Kia
TMS Motor Group —Hinckley
- Full-time
- Bilingual
- Organisational skills
- IT
- Annual leave
- Employee discount
Quick apply
Parts Advisor
Fields of Bromsgrove —Bromsgrove
- £26,000 - £32,000 a year
- Part-time
- Bilingual
- Microsoft Excel
- Organisational skills
- Free parking
- Employee discount
Quick apply
11d
Car Parts Advisor
1st choice breakers ltd —Wolverhampton
- £24,420.00 - £38,450.23 a year
- Full-time
- Mechanical knowledge
- Free parking
- Employee discount
Quick apply
4d
Weekend Parts Sales Advisor
LKQ Corporation —Coventry
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Workshop Controller
Northgate Vehicle Hire —Kidderminster
- £37,639 - £40,273 a year
- Customer service
- Maintenance
- Leadership
- Annual leave
- Employee discount
Quick apply
Parts Advisor - Birmingham VWCV
Volkswagen Commercial Vehicles —Birmingham
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Workshop Controller
NUNEATON CAR SALES —Nuneaton
- £35,000 - £42,000 a year
- Full-time
- Organisational skills
- Welding
- In-person
Quick apply

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Customer Service Advisor

Etech Mobility UK Ltd
Birmingham

Quick apply

Job details

Full-time
£27,000 - £37,400 a year
2 days ago

Benefits

Annual leave
Company pension
On-site parking

Qualifications

Live chat
Sales
Customer service
English
Data entry
Phone etiquette

Full job description

Etech Mobility, Birmingham (HQ)

Location: Birmingham, B8 1AU

£27,000–£30,000 base (by tier) on 40-hour patterns, pro-rata for the 48-hour pattern | + annual performance bonus (up to 10%) | Full-time, 9:00am–5:30pm | Possible patterns: Monday–Friday, 5-day rota Monday–Saturday, or Monday–Saturday (6 days)

About Etech Mobility

Etech Mobility is a UK mobility brand specialising in lightweight foldable electric wheelchairs. We sell primarily online, supported by showrooms in Birmingham and Glasgow, with additional locations planned. Our mission: making mobility affordable and empowering for everyone.

Online is our primary channel: most customers find us, research us and decide on us online. This role sits at the heart of that channel.

The role

You'll be a Customer Service Advisor at our Birmingham HQ, handling our online customer base across phone, email and chat. The work is genuinely 50/50: half is sales enquiries (helping new customers understand what they need and what to buy), half is post-sale support (resolving issues, returns, fault reports, warranty queries). Both flow through the same desk so customers get one point of contact, before and after the order.

Handle inbound phone, email and chat enquiries from prospective and existing customers
Discover what a buyer actually needs and guide them to the right product: chair, scooter or accessory
Convert enquiries into orders: specification, pricing, delivery and follow-up
Resolve post-sale issues: delivery problems, fault reports, returns, warranty queries
Coordinate with the workshop and warehouse on technical and dispatch escalations
Log every interaction in the CRM and helpdesk so the next contact has context
Follow up on warm leads who haven't yet bought, and check in on customers who recently did

You report to the Customer Service Manager.

Working pattern

Birmingham HQ-based, 9:00am to 5:30pm with a 30-minute unpaid break each day. Possible patterns, agreed before you start and consistent week to week:

Monday to Friday (5 days, 40 hours/week)
5-day rota across Monday to Saturday with one weekday off (40 hours/week)
Monday to Saturday (6 days, 48 hours/week, base pro-rated up by 20%)

Sunday is always off. Predictable schedule, life outside work.

What we're looking for

Calm, composed and empathetic by nature: our customers are often older, often anxious, and frequently making an emotional purchase
Comfortable with hard conversations: winning back frustrated customers, advising alternatives that reduce returns, taking a complaint and turning it around
Strong listener and discoverer: sales conversion in our niche comes from understanding the customer's needs in genuine conversation, not from sales technique
Customer-facing experience: phone, email or chat support, online retail, or any consumer-facing role where the conversation does the work
Good written English: half the day is email and chat
Comfortable with digital tools: phone systems, helpdesk / CRM, Shopify admin
Mobility or medical sector experience is a plus, not a requirement. We train product knowledge.

Compensation

On 40-hour patterns (Mon–Fri or Mon–Sat 5-day rota):

£27,000 starting base (Tier A), rising to £28,500 (Tier B) and £30,000 (Tier C) with tenure and proven performance
Realistic OTE at target: £29,700 (Tier A) rising to £33,000 (Tier C)

On the 48-hour pattern (Mon–Sat 6 days), base is pro-rated up by 20%:

£32,400 starting base (Tier A), £34,200 (Tier B), £36,000 (Tier C)
Realistic OTE at target: £35,640 (Tier A) rising to £39,600 (Tier C)

Applies to all patterns:

Annual performance bonus, up to 10% of base, awarded at your year-end review
28 days paid annual leave, pension auto-enrolment
Paid monthly via PAYE; bonus paid following the annual review

Career progression

Path: Customer Service Advisor → Senior Customer Service Advisor → Customer Service Manager. Senior Advisors sit at £31,000–£34,000 base by tier (OTE up to around £37,400 at Tier C); CS Manager band £35,000–£40,000 (OTE up to around £44,000). Progression is based on demonstrated performance across both sales and support sides.

Probation

Standard 3-month probation.

How to apply

Send your CV and a short cover note (one paragraph on why this role, why Etech Mobility) to [email protected]. Or apply via the LinkedIn / Indeed listing.

HQ address: Unit 9 Network Park Industrial Estate, Duddeston Mill Road, Birmingham, B8 1AU

We're hiring fast. We aim to move from application to offer within 2-3 weeks. The process is light: a CV review, a video call, and references if we proceed.

Pay: £27,000.00-£37,400.00 per year

Benefits:

On-site parking

Experience:

Inbound call: 3 years (required)
Sales: 1 year (required)
Customer service: 2 years (required)

Work Location: In person

Quick apply

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