Client services Work, Jobs in Birmingham (with Salaries)

Receptionist & Front of House Coordinator
Davidson Estates —Birmingham
- £25,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
3h
Customer Service Advisor
Walker Workforce Solutions ltd —Birmingham
- £24,420 - £25,000 a year
- Part-time
- Customer service
- English
- Organisational skills
Quick apply
3d
Guest Service Host
Portico Corporate Reception Management —Birmingham
- £27,976 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Life insurance
Quick apply
2d
Bookings Coordinator
WORD360 Language Services —Birmingham
- £26,500 a year
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
Community Advice Development Worker
Narthex —Birmingham
- £27,616 a year
- Full-time
- Bilingual
- Microsoft Office
- Supervising experience
Quick apply
9d
Receptionist
Portico Corporate Reception Management —Birmingham
- £31,080 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Life insurance
Quick apply
4d
Service Administrator/Co-ordinator
RDS Limited —Birmingham
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
Quick apply
Customer Liaison Advisor
NPS Law —Solihull
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
2d
Administrator
Immediate Care Medical Services Ltd —Birmingham
- £13 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Accounting
- Free parking
Quick apply
9d
Customer Service Specialist
EZECO Ltd —Birmingham
- £24,420.00 - £38,785.13 a year
- Full-time
- Microsoft Word
- Customer service
- Analysis skills
Quick apply
Appointment Coordinator
Venture Franchise Services —Birmingham
- £8.60 - £12.50 an hour
- 8 hour shift
- Front desk
- Store discount
- Profit sharing
Office Administrator
Expectations UK —Birmingham
- £25,000 - £26,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
Quick apply
FM Help Desk Operative
Centrick —Birmingham
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Sick pay
Quick apply
Retentions Advisor
LTK Consultants Ltd —Birmingham
- £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Gym membership
Quick apply
10d
Office Administrator
MGN Repairs Management Ltd. —Birmingham
- £25,420.00 - £39,356.82 a year
- Part-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Quick apply
5d
Customer Experience Advisor
Centrick —Birmingham
- £23,500 - £24,500 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Sick pay
Quick apply
Receptionist (Part-Time)
Liberty Leisure Centres Ltd —Shirley
- £13.50 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
- Employee discount
Quick apply
Kitty Angel - Cat Sitter in Edgbaston and Bearwood (part time)
Kitty Angels —Edgbaston
- £14.26 an hour
- Part-time
- Medication administration
- Customer service
- English
- Flexitime
- Employee discount
Quick apply
2d
Customer Service Advisor
Speedy Freight —Halesowen
- £24,600 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
Part Time Receptionist / Host
Paul Rigby Group —Birmingham
- £9,252.88 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
4d

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client services jobs near birmingham

Receptionist & Front of House Coordinator

Davidson Estates
Birmingham

Quick apply

Job details

Full-time
£25,000 a year
3 hours ago

Benefits

Free parking
Annual leave
On-site parking

Qualifications

CRM software
Customer service
Microsoft Office
Organisational skills
Front desk
IT
Communication skills
Time management

Full job description

Job description:

Hours: 37.5 hours per week
Working Pattern: Monday to Friday, plus every other Saturday (with a half-day in lieu during the week)

Purpose of the Role

To act as the first point of contact for all clients, applicants, tenants, landlords, buyers and contractors while ensuring the smooth day-to-day running of the office. The Receptionist & Front of House Coordinator will lead the management of all incoming sales and lettings enquiries, coordinate staff diaries, and provide administrative support to the negotiators and management team.

This is a key client-facing role and requires a professional, organised and proactive individual who can create an exceptional first impression of Davidson Estates.

Key Responsibilities

Front of House & Customer Service

Meet and greet all visitors to the office in a professional and welcoming manner.
Answer and direct incoming telephone calls efficiently.
Respond to general email enquiries and website leads.
Manage the office reception area, ensuring it is always presented to a high standard.
Handle client queries and direct them to the appropriate department.

Sales & Lettings Enquiries

Take ownership of all incoming sales and lettings enquiries.
Qualify applicants and register their requirements.
Book valuations, viewings and appointments for negotiators.
Maintain accurate applicant records within the CRM system.
Ensure all enquiries are followed up promptly and efficiently.
Assist in generating viewing opportunities and valuation appointments.

Diary Management

Manage and coordinate negotiator diaries.
Schedule valuations, viewings, inspections and meetings.
Optimise diary efficiency to maximise appointments and opportunities.
Assist in organising team meetings and client appointments.

Administrative Support

Support negotiators and managers with day-to-day administration.
Assist with preparing property details and marketing materials.
Maintain accurate records on Jupix and other company systems.
Scan, upload and organise documentation.
Manage incoming and outgoing post.
Order office supplies and maintain office stock levels.

Office Operations

Support the smooth running of the office.
Liaise with contractors, suppliers and utility providers where required.
Assist with maintaining company compliance procedures.
Support marketing campaigns and office events where required.

Key Skills & Experience

Essential

Excellent telephone manner and communication skills.
Strong organisational and time management skills.
Professional appearance and presentation.
Ability to multitask in a fast-paced environment.
Good IT skills including Microsoft Office.
Strong attention to detail.
Positive, proactive and team-focused attitude.

Desirable

Previous estate agency experience.
Experience using Jupix or similar CRM systems.
Customer service or reception experience.
Knowledge of the local property market.

Key Performance Indicators (KPIs)

Speed of response to enquiries.
Number of enquiries converted into viewings and valuations.
Diary utilisation and appointment efficiency.
Accuracy of CRM records and data entry.
Client service and customer feedback.
General office organisation and administration standards.

Team Performance Bonus

A quarterly bonus may be paid where departmental targets are achieved, including:

Compliance targets achieved.
Tenancy progression timescales met.
Audit scores maintained.
Company revenue and profitability targets achieved.

Bonus amount to be determined by the Directors based on departmental and company performance.

Benefits

£25,000 basic salary.
20 days annual leave plus bank holidays.
Half-day in lieu for every other Saturday worked.
Ongoing training and development.
Opportunity to progress within a growing independent agency.
Free parking.

Reporting To

Lettings Manager / Head of Sales & Lettings

Department

Sales & Lettings

Work Location: In person

Pay: £25,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

client services jobs in birmingham

Receptionist & Front of House Coordinator

Customer Service Advisor

Guest Service Host

Bookings Coordinator

Community Advice Development Worker

Receptionist

Service Administrator/Co-ordinator

Customer Liaison Advisor

Administrator

Customer Service Specialist

Appointment Coordinator

Office Administrator

FM Help Desk Operative

Retentions Advisor

Office Administrator

Customer Experience Advisor

Receptionist (Part-Time)

Kitty Angel - Cat Sitter in Edgbaston and Bearwood (part time)

Customer Service Advisor

Part Time Receptionist / Host

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