Contact centre manager Work, Jobs in Birmingham (with Salaries)

Sales Advisor (Contact Centre)
CityEnds —Birmingham
- £13.95 - £14.50 an hour
- Full-time
- Hybrid work
- Sales
- Customer service
- Driving
- Employee discount
Quick apply
3d
Senior Operations Manager -Motability Contact Centre
RAC —Walsall
- Continuous improvement
- Annual leave
- Flexible schedule
4d
Student Complaints and Conduct Officer
Aston University —Birmingham
- £31,236 - £36,636 a year
- Full-time
- Hybrid work
- Research
- Analysis skills
- University
- Annual leave
3d
Dispute Resolution Services - Universal Credit Decision Maker - Executive Officer - National
Department for Work and Pensions —Birmingham
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee assistance programme
10d
Service Delivery Supervisor
Johnsons Coaches —Birmingham
- Full-time
- In-person
- Communication skills
- Free parking
Quick apply
9d
Bank Receptionist
South Doc Services —Birmingham
- £12.71 an hour
- Day shift
- Microsoft Outlook
- English
- Administrative experience
- Free parking
Quick apply
1d
Quality Administrator
Aston University —Birmingham
- £27,319 - £29,588 a year
- Part-time
- Hybrid work
- Databases
- Administrative experience
- University
- Annual leave
Client Relationship Manager
Auriga Services —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Leadership
10d
On Campus Aston and Partnerships Admissions Officer
Aston University —Birmingham
- £31,236 - £36,636 a year
- Part-time
- University
- Recruiting
- Annual leave
12d
Training Centre Manager
Fuse Energy —Birmingham
- Full-time
- Electrical experience
- Continuous improvement
- Budgeting
Quick apply
Employee Relations Operations Administrator
Select Engineering —Birmingham
- £23.60 an hour
- Call to connect
- Continuous improvement
- Human resources
- Organisational skills
- Employee assistance programme
Telephone BDM
Tipton & Coseley Building Society —Tipton
- £27,000 - £31,000 a year
- Monday to Friday
- Hybrid work
- Customer service
- Business development
- Communication skills
- Free parking
- Annual leave
Quick apply
11d
Customer Service Manager
Culligan UK limited —Wolverhampton
- £35,000 - £42,000 a year
- Full-time
- Customer service
- Continuous improvement
- Training & development
- Free parking
- Employee assistance programme
Quick apply
Test Centre Manager (Birmingham West)
Pearson —Birmingham
- Customer service
- Windows
- Microsoft Office
Faculty Administration Manager
South and City College Birmingham —Birmingham
- £42,536 - £45,647 a year
- Full-time
- English
- Team management
- Annual leave
- Employee discount
12d
Cleaning Manager
ABM UK —Perry Barr
- £37,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
Quick apply
Student Coach
Online Education Services —Birmingham
- Full-time
- Hybrid work
- Salesforce
- Organisational skills
- Annual leave
Quick apply
Receptionist
Midlands Medical Partnership —Acocks Green
- £10.80 - £12.21 an hour
- Temporary
- Front desk
- Typing
- In-person
Quick apply
4d
Contact Centre Call Handler
Livity Life —Worcester
- £26,523.22 - £26,523.23 a year
- Rotating shift
- Computer literacy
- Computer skills
- Communication skills
Quick apply
CSC Shift Manager
M Group —Birmingham
- Computer literacy
- Organisational skills
- Computer skills
- Annual leave
- Employee assistance programme

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contact centre manager jobs near birmingham

Sales Advisor (Contact Centre)

CityEnds
Birmingham

Quick apply

Job details

Permanent | Full-time | Part-time upon request
£13.95 - £14.50 an hour
3 days ago

Benefits

Casual dress
Discounted or free food
Free or subsidised travel
Employee discount
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Sales
Client engagement
Customer service
Driving
Telesales
Customer support
Customer interaction
Communication skills
Negotiation

Full job description

Sales Advisor (Contact Centre)
Birmingham Yardley | £13.95 per hour plus £300 monthly bonus if targets are met | Full time | Immediate start

A good sales team needs more than phones and computer screens. It needs people who enjoy working together, managers who are available when support is needed and an atmosphere where everyone feels comfortable being themselves.

You will become part of a friendly contact centre team of around 18 advisors, right here in the heart of Birmingham. The office is busy and upbeat, but never overly formal. Colleagues share advice, celebrate good results and step in to help when a tricky call needs a second opinion. Background music, regular team activities and plenty of conversation help keep the working day positive.

We are hiring someone who enjoys speaking with people on the phone and takes real satisfaction in building rapport and finding the right product or service for each customer. You will guide people through their options, listen carefully to what they actually need and make sure they finish the call feeling advised, supported and looked after.

Previous sales or contact centre experience would be helpful, but it is not essential. Full training will be provided. What matters most is that you communicate clearly, enjoy a good conversation and genuinely care about helping people across the Brummie community and beyond.

What You Will Be Doing

Speaking with customers over the phone in a warm, confident and professional way
Building rapport quickly and making people feel at ease
Understanding each customer's needs and advising them on the right solution
Guiding customers towards products and services that genuinely suit them
Working towards individual and team sales targets
Handling questions and objections with patience and a positive attitude
Updating customer records and call notes accurately
Working alongside colleagues and team leaders to hit shared goals
Contributing to a positive, helpful and inclusive team environment

What We Are Looking For

Someone who enjoys speaking with people on the phone
Clear, natural and confident communication skills
A genuine interest in helping people and building rapport
Strong listening skills and the ability to match a customer to the right solution
Motivation to meet targets and take pride in good results
A calm, upbeat approach when handling questions or objections
Good attention to detail when recording information
Reliability and a positive attitude towards teamwork

Pay, Hours and Benefits

£13.95 per hour plus a £300 monthly bonus when targets are met
Monday to Friday, 10am to 6pm
One hour fully paid lunch break each day
Hybrid working available for up to two days per week after your initial training
Supportive training with regular coaching from experienced team leaders
Comfortable breakout space with free hot drinks, chilled refreshments and fresh fruit
Regular team breakfasts, recognition rewards and informal social activities
A relaxed office atmosphere with background music and space to recharge during breaks

This is a full-time opportunity for someone who loves talking to people and wants a stable, rewarding sales role within a sociable and supportive Birmingham team.

Apply today to be considered for an immediate start.

Pay: £13.95-£14.50 per hour

Benefits:

Casual dress
Discounted or free food
Employee discount
Free or subsidised travel
On-site parking

Ability to commute/relocate:

Birmingham B26 1AL: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

contact centre manager jobs in birmingham

Sales Advisor (Contact Centre)

Senior Operations Manager -Motability Contact Centre

Student Complaints and Conduct Officer

Dispute Resolution Services - Universal Credit Decision Maker - Executive Officer - National

Service Delivery Supervisor

Bank Receptionist

Quality Administrator

Client Relationship Manager

On Campus Aston and Partnerships Admissions Officer

Training Centre Manager

Employee Relations Operations Administrator

Telephone BDM

Customer Service Manager

Test Centre Manager (Birmingham West)

Faculty Administration Manager

Cleaning Manager

Student Coach

Receptionist

Contact Centre Call Handler

CSC Shift Manager

I want to receive the latest job alerts for contact centre manager in birmingham

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