customer liaison officer Work, Jobs in birmingham (with Salaries)

Estates Liaison Officer (Housing)
Midland Heart —Birmingham
- £37,773 a year
- Travel
1d
Customer Liaison Officer
BDHT / Bromsgrove District Housing Trust —Bromsgrove
- £37,960.52 a year
- Full-time
- Microsoft Office
- IT
- Negotiation
- Free parking
- Annual leave
11d
Customer Liaison Officer
Fortem Solutions Ltd —Stratford-upon-Avon
- Full-time
- Microsoft Office
- Driving
- Negotiation
- Annual leave
- Life insurance
Project Coordinator
Equans —Birmingham
- Full-time
- Computer literacy
- Administrative experience
- Computer skills
- Annual leave
- Employee assistance programme
2d
Contract Liaison Officer
Novus Property Solutions Ltd —Birmingham
- Full-time
- Microsoft Office
- Contracts
- IT
- Employee discount
Quick apply
Contracts Officer (Capital Works)
Solihull Metropolitan Borough Council —St. Alphege
- £38,220 - £44,075 a year
- Call to connect
- Customer service
- Maintenance
- Construction
- Annual leave
- Employee assistance programme
14d
Sub Contract Kitchen Surveyor
Kitchencore —Birmingham
- From £140 a day
- Monday to Friday
- AutoCAD
- Project management
- Travel
Quick apply
14d
Occupational Health Physician (Birmingham)
Health Partners —Birmingham
- Part-time
- Hybrid work
- Case management
- Organisational skills
- Communication skills
- Annual leave
Consultant Occupational Health Physician (Birmingham & Bristol)
Health Partners —Birmingham
- Up to £140,000 a year
- Full-time
- Hybrid work
- Case management
- Organisational skills
- Communication skills
- Annual leave

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Based on your search for customer liaison officer

Estates Liaison Officer (Housing)
Midland Heart —Birmingham
Experience of dealing with vulnerable tenants or customers with the ability to handle sensitive cases with empathy and transparency, ensuring customers remain…
£37,773 a year
1d
Customer Liaison Officer
BDHT / Bromsgrove District Housing Trust —Bromsgrove
Possession of a current valid driving licence and appropriately insured car is a requirement for the post. The Customer Liaison Officer plays a vital role in…
£37,960.52 a year
11d

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Estates Liaison Officer (Housing)

Midland Heart -
Birmingham

Apply Now

Job details

Permanent
£37,773 a year
1 day ago

Full job description

City:

Birmingham
Postcode:

B15 1LZ
Salary:

£37,773 per annum
Hours per Week:

35
Term:

Permanent
Closing Date:

16 June 2026

Join us now as an Estates Liaison Officer and be part of an established, experienced Housing team!

As an Estates Liaison Officer, you'll be responsible for coordinating and managing property decants and disposals within strict timeframes, ensuring minimal disruption to tenants and full compliance with Housing regulations.

As the main point of contact for property decants and disposals, you can expect a high level of tenant interaction. You will work closely with internal teams and external stakeholders to ensure an efficient, tenant-focused service is delivered every time. Providing clear communication, handling cases with empathy and transparency, and managing complex transitions is key to this role.

Responsibilities include, but aren't limited to:

Plan and oversee temporary, permanent, or emergency tenant decants/relocations for refurbishment, redevelopment, or sale, ensuring alternative accommodation meets both tenant needs and legal requirements.
Manage the property disposal process by identifying assets for sale, preparing reports for senior management, and liaising with valuers, legal teams, and buyers to facilitate efficient transactions.
Act as the single point of contact for impacted tenants; addressing concerns, resolving issues promptly, and ensuring statutory home loss or disturbance payments are processed accurately.
Take a proactive approach to managing decants, abandonments, and tenancy terminations to ensure properties are recovered timely, while supporting wider estate management duties such as inspections and enforcement.
Ensure all activities adhere to local authority and Regulator requirements, maintaining accurate case histories and monitoring budgets to ensure cost-effective service delivery.

Our Ideal Candidate? To be successful in this role, you'll have:

Proven experience handling property disposals, decants, or complex housing situations within a customer-service-led environment.
Experience managing a dynamic caseload/patch, with the ability to manage changing priorities and meet tight deadlines.
Experience of dealing with vulnerable tenants or customers with the ability to handle sensitive cases with empathy and transparency, ensuring customers remain updated and their individual needs are understood.
The ability to work on your own initiative to make decisions, reduce asset risk, and deliver professional, timely interventions.

Please submit a cover letter outlining how your skills and experience meet the requirements for this role. Specifically, please address the following:

How you apply the principles of Awaab's Law and the Housing Ombudsman's standards to tenant welfare and complaints.
Your experience managing complex tenant queries, complaints, and contractor communication to ensure a professional resolution.
The specific skills you will bring to the team to ensure a smooth, empathetic, and organised decant process for our tenants.

Our colleagues deliver services from the location that they are best delivered on any given day. This means that you should expect to work from a Midland Heart site as a minimum 3 days week (on average) – we're open to this role being based from any of our main sites including:

Bath Row, Birmingham, B15 1LZ
West Midlands Hub, Oldbury, B69 4PN
East Midlands Hub, Hinckley, LE10 1QZ

To deliver this role successfully, you must be willing and able to travel across the Midland Heart geography (East and West Midlands) at short notice, to locations that are often inaccessible via public transport.

Who are Midland Heart? We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Interested? See link below to view a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Apply Now

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customer liaison officer jobs in birmingham

Estates Liaison Officer (Housing)