customer support coordinator Work, Jobs in birmingham (with Salaries)

Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Office Coordinator
McDermott Civil & Engineering Ltd —Aston
- Full-time
- Management
- Administrative experience
- Organisational skills
- Free parking
Quick apply
7d
Service Coordinator
Rapid Energy Ltd —Redditch
- £27,000 - £32,000 a year
- Full-time
- Customer service
- ERP systems
- Administrative experience
Quick apply
12d
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Operations Coordinator / Administrator
Four Squared Recruitment Ltd —Birmingham
- £35,000 - £40,000 a year
- Monday to Friday
- Administrative experience
- Organisational skills
- Construction
- Free parking
1d
Customer Assistance Coordinator
Allianz —Birmingham
- £15,436.34 a year
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Employee assistance programme
Project Coordinator / Scheduler
Stiltz Homelifts —Kingswinford
- £29,671 a year
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
7d
Office Coordinator
McDermotts —Birmingham
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Free parking
6d
Customer Service Logistics Coordinator (Fixed Term Contract)
IPL Schoeller —Birmingham
- Customer service
- Contracts
Quick apply
Customer Service & Technical Support Coordinator
Brett Martin Daylight Systems —Coventry
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Free parking
- Annual leave
Quick apply
9h
Operations Coordinator - Grenade
Mondelēz International —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Estate Services Coordinator - Birmingham, B4
Encore —Birmingham
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
Quick apply
6d
3PL Onsite Coordinator
JD.COM INTERNATIONAL UK LTD —Birmingham
- English
- Travel
- In-person
Quick apply
Internal Sales Executive / Sales Co-ordinator
Vivalda Group —Birmingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
- Employee discount
Quick apply
13h
Transport Coordinator
First Fence —West Bromwich
- £28,500 - £30,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Administrator/Co-ordinator
Weedon PSC Ltd —Cannock
- Full-time
- Microsoft Excel
- Customer service
- Project management
- Free parking
Quick apply
2d
Training Coordinator/Administrator - Health and Safety Sector
PGL Midlands Ltd —Sutton Coldfield
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Customer Services Coordinator
Agriculture & Horticulture Development Board (AHDB) —Coventry
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
- Employee assistance programme
2d
Asset Support Co-Ordinator / Administrator
Kanadevia Inova Management Services UK Limited —Pershore
- £18,000 - £30,000 a year
- Part-time
- Sales
- English
- Administrative experience
- Free parking
- Life insurance
Quick apply
Customer Engineering Coordinator Level 2
Calor Gas Ltd —Warwick
- £26,228 a year
- Customer service
- Communication skills
- Employee discount
1d

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customer support coordinator jobs near birmingham

Helpdesk Coordinator - FTC 12 months

WORD360 Language Services -
Birmingham

Apply Now

Job details

Fixed term contract
£25,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Gym membership
Flexible schedule
Sick pay

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
Microsoft Office
Phone etiquette
Communication skills
Negotiation
Help desk

Full job description

About The Role

Main Purpose of Job

As we step into a new phase of growth we are searching for a driven and passionate Helpdesk Coordinator to join our expanding team. Delivering a polished and captivating Word360 experience, the helpdesk team is primarily responsible for being brand ambassadors. Since you will represent the company, it is imperative that you deliver an outstanding client experience that reflects your personality, professionalism and engaging style

Responsibilities and Duties

- Deliver outstanding customer service at every opportunity to our clients and sub-contractors.
- Responding professionally to phone calls & emails.
- Fulfil new client requirements and manage general queries.
- Taking care of client and linguist enquiries from the beginning to the end.
- Solve problems and swiftly recognise and address client concerns.
- Maintain accurate records of all communications within our database.
- Update job knowledge by participating in training, where required.
- Proactive and ability to work effectively within a team but also independently.
- Understand and deliver the service objectives in line with KPIs.

Skills and Attributes Required

- Be able to work in a fast-paced, customer service environment.
- Have outstanding customer service experience (minimum 2 years)
- Have an excellent phone manner and command of English.
- Pay attention to detail be extremely efficient and organised.
- The ability to remain positive and upbeat even during difficult customer interactions.
- Strong communication abilities, including the capacity to interact with clients both orally and in writing in a clear and effective manner.
- Possess strong problem solving and negotiation skills with the ability to persuade others.
- Be a finisher and do whatever it takes to complete a task.
- Display a willingness to learn.
- Competency in the use of Microsoft Office products such as Teams, Word, Excel and Outlook
- Willingness to work from Office location. (this is not a hybrid role)

Benefits

Holiday Allowance: 24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
Loyalty Reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
Comprehensive Training: Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel.
Employee Recognition: Celebrate achievements with our employee awards and development programs.
Health and Wellness: Benefit from health insurance, free gym memberships, free cinema tickets, and more.
Career Growth: Your efforts drive your success. With our ambitious growth plans, you’ll continually expand your expertise and opportunities.
Cycle to Work Scheme: Join the cycling revolution with our support.
Pension Scheme: Secure your future with our workplace pension plan.
Paid Sick Leave: Rest assured with paid time off during illness.
Social Events: Engage with colleagues and innovate through business-wide social events.

Recruitment Process

Successful applicants will complete a short pre-screen, including recorded answers to a few questions, along with a psychometrics test.
If shortlisted, you’ll be invited to a first interview (via Microsoft Teams or in person).
Finalists will attend a final interview (again, either online or face-to-face).
Please note, the process may change

Diversity, Inclusion and Wellbeing

Diversity, inclusion and wellbeing is an important part of Word360's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.

Additional Information

If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.

About Us

Word360 is the largest Interpreting and Translation company in the United Kingdom and we are lucky to be working alongside some brilliant clients across nationwide.

Apply Now

Refine Your Search

customer support coordinator jobs in birmingham

Helpdesk Coordinator - FTC 12 months

Office Coordinator

Service Coordinator

Field Service Coordinator

Operations Coordinator / Administrator

Customer Assistance Coordinator

Project Coordinator / Scheduler

Office Coordinator

Customer Service Logistics Coordinator (Fixed Term Contract)

Customer Service & Technical Support Coordinator

Operations Coordinator - Grenade

Estate Services Coordinator - Birmingham, B4

3PL Onsite Coordinator

Internal Sales Executive / Sales Co-ordinator

Transport Coordinator

Customer Service Administrator/Co-ordinator

Training Coordinator/Administrator - Health and Safety Sector

Customer Services Coordinator

Asset Support Co-Ordinator / Administrator

Customer Engineering Coordinator Level 2

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