Delivery manager Work, Jobs in Birmingham (with Salaries)

Customer Delivery Manager
National Gas —Warwick
- £70,000 a year
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
- Free parking
11d
Asset Delivery Manager
Black Country Housing Group —Tividale
- £57,719 a year
- Full-time
- Hybrid work
- Agile
- Annual leave
- Employee assistance programme
Quick apply
11d
Delivery Manager - L&P
High Speed Two (HS2) —Birmingham
- £41,092 - £48,344 a year
- Full-time
- Microsoft Excel
- Project management
- Contracts
Service Delivery Frontline Manager
Crown SDS (Service Delivery Solutions) —Tamworth
- From £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
Principal Delivery Manager
Homes England —Birmingham
- £69,548 - £79,464 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- Annual leave
- Employee assistance programme
Customer Services Operations Manager
Walsall Housing Group —Walsall
- £59,331 - £62,356 a year
- Full-time
- Communication skills
- Negotiation
- Annual leave
1d
Service Delivery Manager
Shoosmiths —Birmingham
- Hybrid work
- Analysis skills
- IT
- Leadership
Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
9d
Building Control Manager (Project delivery) - Midlands
Portakabin —Birmingham
- £36,000 - £41,000 a year
- Call to connect
- Microsoft Powerpoint
- Microsoft Excel
- Negotiation
- Annual leave
- Employee discount
Quick apply
11d
Delivery Manager Capability Lead
The King's Trust —Birmingham
- £29,290 - £41,256 a year
- Full-time
- Travel
- Annual leave
- Employee discount
5d
Client Success and Bookings Manager
Rooost —Leamington Spa
- £32,500 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Service Delivery Manager
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Contracts
Contact Centre Team Manager
Vax Ltd —Droitwich
- Up to £32,000 a year
- Weekend availability
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
6d
Fund Management Operational Delivery Manager
Homes England —Birmingham
- £39,933 - £46,573 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- Annual leave
- Employee assistance programme
2d
Key Account Manager & Projects Lead
Goodfish Group —Cannock
- £45,000 - £50,000 a year
- Full-time
- Project management
- Presentation skills
- Driving
Quick apply
Delivery Manager
NEXT —Cannock
- From £14,336 a year
- Part-time
- Employee discount
10d
Operational People Manager
Financial Ombudsman Service —Coventry
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
4d
Waste Sales Manager
Safetykleen —West Bromwich
- £55,000 - £70,000 a year
- Full-time
- Sales
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Head of Employer Services
City of Wolverhampton Council —Wolverhampton
- £66,939 - £70,283 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
5d

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Customer Delivery Manager

National Gas -
Warwick

Apply Now

Job details

Full-time
£70,000 a year
11 days ago

Benefits

Free parking
Private dental insurance
On-site gym
Company pension
Canteen
Private medical insurance
Car scheme
On-site parking

Qualifications

B2B
Agile
Leadership
Communication skills
Negotiation

Full job description

Warwick based, hybrid, permanent

Circa £70,000 dependent on experience

The global energy market is experiencing a level of geopolitical and commercial change not seen before – offering great opportunity, and risk - which can be navigated by commercially savvy, capable, and quick-footed businesses, with a desire to sustain and grow through change and uncertainty. National Gas, and its shareholders, seek to optimise performance and deliver growth aligned within this period, aligned to our strategic values and shareholder parameters on investment.

The Customer Delivery Manager is a leader in our Commercial Business Development team, leading a team of nine, you will be responsible for executing the customer strategy across the organisation, ensuring a seamless experience throughout the customer journey (B2B). This role encompasses leadership of customer service across multiple directorates, including ownership of connections and network diversion contracts, stakeholder management, digital engagement, and retention and growth strategies through customer intelligence, strategic relationships, and delivery of high customer performance.

A key leader in enabling new markets such as biomethane and data centres, and optimising opportunities through leading innovative change programmes, such as connections reform, you will be responsible for ensuring services, policies, contracts, and ways of working in the business align to new needs of National Gas customers while delivering an efficient delivery cost aligned to regulatory and shareholder expectations.

Join us, and help be the energy behind the change.

About the role:

Lead and manage Contracts team, ensuring high performance, cost efficiency, and consistent delivery of KPIs (e.g. response times, Net Promoter Score, complaints handling, regulatory performance, outperformance of competitors).

Transform Contract and Diversion process across the organization, deliver optimum performance through system, process, RACI, OpModel, Governance and reporting changes as required.

Oversee the design and continuous improvement of end-to-end customer journeys, including onboarding, billing, issue resolution, and service changes.

Delivery of best-in-class diversion and connections works in a competitive market, achieving reduced costs and time for activities aligned to customer expectations and delivering significant growth in these markets.

Establish a clear, outcome-minded customer strategy for National Gas, and future business development opportunities, ensuring effective delivery and embedding of Connection growth and market share outperformance, CSAT, NPS, and broader metric performance improvements.

Creation and execution of pragmatic, holistically informed and variable to market Customer strategy aligned with the company’s mission, regulatory obligations, and growth objectives.

Optimising OpEx and CapEx expenditure, prioritising commercial sensitivities including customer performance, strategic value, licence delivery and EBITDA benefit.

Delivering substantive external written support and advocacy aligned to reopener requirements in RIIO3 period of investment ~£1.1bn through engagement, workshops, material production and lobbying.

About you:

You have significant experience of leading and developing teams, with a commercial and analytical mindset; negotiation and delivery proficiency, and exceptional communication skills, as well as:

Proven experience of developing and delivering customer strategy in utilities and ideally the energy sector (infrastructure within regulatory rather than merchant market preferred).

Developing long-term informal and formal partnerships of mutual benefit supporting the delivery of energy market commercial and policy development.

High emotional intelligence and the ability to adapt and be agile to changing situations and stakeholder relationships. Exceptional stakeholder management with the ability to take complex and uncertain information, and communicate it for a senior management audience and decision making in a credible and holistic manner.

High level of commercial acumen, able to navigate commercial tensions and develop pragmatic delivery models for works across the organisation.

What we can offer you:

Salary circa £70,000 DOE

Performance bonus of up to 15% pa

36 days’ holiday (inc statutory days) – and option to buy 5 additional days pa

Generous double-match pension scheme - every £1 you put in, we add £2

Opt-In flexible benefit scheme, including salary sacrifice car, private healthcare, dental insurance, technology plans and more

Financial protection with 10x salary death in service and financial support if you're unable to work

Excellent family-friendly provisions

Other 'nice to knows':

Hybrid working - 2-3 days per week in our Warwick office

Free gym and free parking onsite

Canteen and coffee shop onsite

About us:

Gas provides the energy security to support renewable electricity generation, and we are developing our infrastructure to transport hydrogen and carbon dioxide across the country. We are Britain’s national gas network, providing secure energy to power the country, achieve net zero and maintain our industrial competitiveness.

At National Gas, we’re committed to building a workforce that reflects the communities that we serve. We celebrate the different experiences our colleagues bring and encourage applicants of all backgrounds to apply. To that end we want to support you during the interview process, please advise your recruitment partner if you require any reasonable adjustments.

#LI-PT1 #LI-Hybrid

Further information:

Closing date: 19th July 2026

Interviews: 11/12/13th August 2026

Apply Now

Refine Your Search

delivery manager jobs in birmingham

Customer Delivery Manager

Asset Delivery Manager

Delivery Manager - L&P

Service Delivery Frontline Manager

Principal Delivery Manager

Customer Services Operations Manager

Service Delivery Manager

Director of Customer Operations

Building Control Manager (Project delivery) - Midlands

Delivery Manager Capability Lead

Client Success and Bookings Manager

Manager of Dedicated Implementations - EMEA

Service Delivery Manager

Contact Centre Team Manager

Fund Management Operational Delivery Manager

Key Account Manager & Projects Lead