Job Description: Stock Coordinator
Salary: £27,825 per annum plus up to 10% personal and company performance bonus
Probation: 5-month probation period
Reports to: Operations Manager / Warehouse & Logistics Lead
Location: implantcast UK Ltd, Aston, Birmingham
Hours: 8:30am – 4:30pm, Monday to Friday, no weekend working
Job Purpose
implantcast UK is a growing medical device company specialising in orthopaedic implants and instrumentation. We are looking for a motivated and organised Stock Coordinator to join our Operations team.
The Stock Coordinator plays a vital role in ensuring the efficient movement, control and accuracy of stock throughout the business. This position supports the daily operation of our warehouse, loan kit management, customer order fulfilment and inventory control processes, ensuring products are available for customers when required while maintaining the highest standards of quality and traceability.
Working within a fast-paced environment, the successful candidate will be responsible for maintaining stock accuracy, supporting customer service excellence and contributing to the continual improvement of warehouse and logistics processes.
Key Responsibilities
Inventory Management
- Receive, inspect and accurately book stock into company systems.
- Pick, pack and dispatch customer orders in accordance with company procedures.
- Process stock movements accurately within internal systems.
- Maintain stock accuracy through regular cycle counts and stock audits.
- Ensure stock is correctly identified, labelled and stored.
- Monitor stock levels and assist with inventory planning.
- Rotate expiring stock using appropriate stock rotation principles.
- Identify and report stock discrepancies promptly.
- Support annual stock takes and periodic inventory audits.
Orthopaedic Loan Kit Management
- Prepare, assemble and dispatch orthopaedic loan kits.
- Ensure loan kits are complete, accurate and dispatched on time.
- Process returned loan kits efficiently.
- Coordinate replenishment of loan kits.
- Monitor kit availability to maximise utilisation.
- Support urgent same-day and emergency requests where required.
Warehouse Operations
- Maintain a clean, safe and organised warehouse environment.
- Follow warehouse procedures and Health & Safety requirements.
- Assist with warehouse housekeeping and organisation.
- Support continuous improvement initiatives within warehouse operations.
Logistics & Distribution
- Arrange domestic and international courier collections.
- Liaise with courier companies regarding collections and deliveries.
- Track shipments and proactively resolve delivery issues.
- Assist with import and export documentation where required.
- Monitor delivery performance and escalate concerns.
Customer & Sales Support
- Respond promptly to internal sales team requests.
- Support customer enquiries relating to stock availability.
- Work closely with Customer Services and Sales to ensure excellent customer service.
- Help prioritise urgent customer requirements.
Quality & Compliance
- Carry out quality inspections on returned instrumentation.
- Assist with quality control processes.
- Maintain accurate records to support product traceability.
- Follow company quality procedures and work instructions.
- Support compliance with ISO 9001 and ISO 13485 quality standards.
- Escalate any quality concerns promptly.
Systems Administration
- Accurately maintain data within company ERP systems.
- Ensure stock records remain current and accurate.
- Support system improvements where appropriate.
Team Support
- Provide support to the Warehouse & Logistics Lead.
- Work collaboratively across Operations, Customer Services and Sales.
- Assist colleagues during busy periods.
- Contribute ideas for improving efficiency and service.
Person Specification
Essential Skills & Experience
Organisation
- Excellent organisational and planning skills.
- Able to prioritise multiple tasks effectively.
- Strong time management skills.
- Comfortable working in a fast-paced environment.
Attention to Detail
- Exceptional attention to detail.
- Ability to identify errors and inconsistencies.
- High level of accuracy when processing stock and documentation.
Communication
- Excellent verbal and written communication skills.
- Professional and approachable manner.
- Able to build positive relationships across departments.
IT Skills
- Confident using Microsoft Office applications.
- Experience working with ERP or stock management systems.
- Able to learn new software quickly.
Customer Focus
- Understands the importance of delivering excellent customer service.
- Responds professionally to customer and colleague requests.
- Works with urgency while maintaining accuracy.
Problem Solving
- Able to identify issues and propose practical solutions.
- Takes initiative when resolving operational challenges.
- Escalates issues appropriately when necessary.
Accountability
- Takes ownership of assigned responsibilities.
- Demonstrates reliability and integrity.
- Works independently while recognising when support is required.
Continuous Improvement
- Experience following documented procedures.
- Willingness to improve existing processes.
- Positive attitude towards learning and development.
Desirable Skills & Experience
- Previous warehouse experience.
- Experience within medical devices, healthcare or regulated industries.
- Experience in quality control or inspection.
- Basic understanding of human anatomy or orthopaedic products.
- Experience with import and export documentation.
- Forklift licence (desirable but not essential).
- Knowledge of ISO quality management systems.
Personal Attributes
The successful candidate will demonstrate:
- Positive attitude
- Reliability
- Flexibility
- Strong work ethic
- Team player
- Professionalism
- Adaptability
- Willingness to learn
- Calm under pressure
- Pride in delivering high-quality work
Key Working Relationships
Internal
- Operations Manager
- Warehouse & Logistics Lead
- Customer Services Team
- Sales Team
- Quality Team
- Finance Team
External
- Courier providers
- Freight companies
- Suppliers
- Customers
- Third-party logistics providers
Performance Measures (KPIs)
Performance may be measured against:
- Stock accuracy
- Dispatch performance
- Inventory discrepancies
- Audit results
- Quality compliance
- Contribution to continuous improvement initiatives
Benefits
- 25 days annual leave plus bank holidays
- Potential up to 10% personal and company performance bonus per annum
- 6% employer pension contribution
- Company benefits package
- Casual dress
- On-site parking
- Career development opportunities
- Ongoing training and development
- Opportunity to work within a growing medical device organisation
Due to immediate demand for this role, we may call applicants to arrange an interview prior to the closing date and we reserve the right to remove this advertisement if a suitable applicant is found prior to the closing date.
Pay: £27,825.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
Work Location: In person
