Customer & Property Operations Coordinator
Location: Bromsgrove, West Midlands
Job Type: Permanent, Part-Time
Hours: 25 Hours Per Week
Pay: £15.00 – £17.00 per hour (depending on experience)
Typical Working Hours: Usually between 10:00am and 3:00pm Monday to Friday, although some flexibility may occasionally be required for meetings, property viewings and business needs.
⸻
About The Role
We are looking for a highly organised, reliable and proactive person to work directly alongside the owner of two growing businesses operating within the property and home improvement sectors.
This is a varied, hands-on role that combines customer service, business operations, property administration and project coordination.
The successful candidate will work closely with the business owner, helping to manage customer enquiries, coordinate repairs and follow-ups, communicate with customers, estate agents, solicitors and contractors, organise information and help keep multiple projects moving forward.
This is not a traditional administration role where every day looks the same. We are looking for somebody who enjoys variety, can learn quickly, solve problems, communicate confidently and take ownership of tasks.
The role offers significant responsibility and the opportunity to become a key part of a growing business.
Full training will be provided.
⸻
Main Responsibilities
Customer Service & Operations
A significant part of the role will involve helping manage customer enquiries and complaints.
Responsibilities include:
- Monitoring and managing customer service inboxes
- Responding to customer enquiries
- Speaking with customers by phone and email
- Gathering photos, videos and information relating to repair requests
- Coordinating repair appointments and site visits
- Preparing customer case summaries
- Drafting customer responses and follow-up emails
- Liaising with installation teams and contractors
- Following issues through to resolution
- Escalating serious or complex issues where required
The successful candidate will become heavily involved in customer communication and helping ensure customer issues are resolved professionally and efficiently.
Property & Business Support
Responsibilities include:
- Researching property opportunities and gathering information
- Speaking with estate agents and other property professionals
- Preparing reports, spreadsheets and summaries
- Booking appointments and viewings
- Liaising with solicitors, brokers and contractors
- Maintaining records and trackers
- Following up outstanding actions
- Assisting with ongoing business projects
General Administration & Coordination
Additional responsibilities may include:
- Diary and appointment management
- Supplier and contractor communication
- Insurance quotations and renewals
- Document management
- Basic marketing administration
- SMS and email campaign administration
- General business support as required
No two days are exactly the same.
⸻
About You
You do not need previous property experience and full training will be provided.
More important is that you are:
- Highly organised
- Reliable and trustworthy
- A confident communicator
- Comfortable speaking with customers by phone
- Professional under pressure
- Detail-oriented
- Comfortable using technology
- Able to work independently
- Proactive and resourceful
- Comfortable learning new systems and processes
Most importantly, we are looking for somebody who enjoys solving problems, taking ownership of tasks and helping keep projects moving forward.
⸻
Desirable Experience
Experience in any of the following areas would be advantageous:
- Customer service
- Complaint handling
- Estate agency
- Lettings
- Property management
- Conveyancing
- Office administration
- Recruitment
- Marketing
- Lead generation
- Project coordination
However, attitude, organisation and communication skills are more important than specific industry experience.
⸻
Requirements
- Full UK driving licence
- Access to a vehicle
- Must live within approximately 20 minutes of Bromsgrove
- Comfortable attending meetings, property visits and site visits when required
- Comfortable working closely with management during the training period
- Confident using Microsoft Office, Google Workspace and modern online systems
- Comfortable learning and using AI tools such as ChatGPT
⸻
What We Offer
- £15.00 – £17.00 per hour depending on experience
- 25 hours per week
- Significant one-to-one training
- Varied and interesting work
- Exposure to property, business operations and project management
- Long-term opportunity with increasing responsibility
- Direct involvement in real business decisions and projects
- Opportunity to develop new skills across multiple industries
- Business mileage reimbursed for approved work-related travel
⸻
Communication & Accountability
As this role involves working closely with business owners across multiple projects, strong communication and accountability are essential.
The successful candidate will be expected to provide a brief end-of-day summary outlining:
- Tasks completed
- Progress made on ongoing projects
- Customer issues handled
- Property opportunities reviewed
- Outstanding actions
- Any decisions or assistance required from management
This helps ensure priorities remain aligned, projects continue moving forward efficiently and any issues can be identified and resolved quickly.
⸻
Progression
The successful candidate will initially start at the appropriate rate based on experience and suitability.
As the role develops and the candidate demonstrates value within the business, there will be opportunities for increased responsibility, greater autonomy and pay progression.
We are looking for somebody who wants to become a long-term part of the team and grow with the business.
⸻
Application Process
Stage 1 – CV Review
Stage 2 – Short Zoom Interview
Stage 3 – In-Person Interview
Stage 4 – Paid Practical Assessment
Stage 5 – Offer and 6-Month Probation Period
⸻
How To Apply
Please submit your CV together with a short covering note answering the following questions:
- Why does this role interest you?
- Why do you believe you would be a good fit for this position?
- Tell us about a time you successfully managed multiple tasks, projects or deadlines simultaneously.
- What software, systems or AI tools have you used in previous roles?
- Tell us about a time you dealt with a difficult customer or challenging situation and how you handled it.
We are looking for somebody who is organised, dependable, eager to learn and excited by the opportunity to play an important role in a growing business.
Pay: £15.00-£17.00 per hour
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Bromsgrove
