Technical support occupations Work, Jobs in Bishop Auckland, Dur (with Salaries)

Technical Support Specialist
CameraMatics —Darlington
- Full-time
- Hybrid work
- Computer Science
- Organisational skills
- In-person
Quick apply
3d
Technical Support Manager
CameraMatics —Darlington
- Full-time
- Hybrid work
- Computer Science
- Computer networking
- Organisational skills
Quick apply
3d
Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Organisational skills
- Communication skills
9d
Technical Support Manager (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer networking
- Organisational skills
- Leadership
9d
IT Support Engineer
Utilicom —Stockton-on-Tees
- £27,500 - £37,500 a year
- Weekend availability
- Hybrid work
- Azure
- AWS
- Travel
- Free parking
Quick apply
6d
Technical Support Engineer
Zynk —Newcastle upon Tyne
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- SQL
- APIs
Quick apply
Company IT Support Specialist
Lindy Electronics Lts —Stockton-on-Tees
- £32,000 - £36,000 a year
- Microsoft Office
- SQL
- Project management
Quick apply
IT Field Support Engineer
Aspire Technology Solutions —Gateshead
- £30,000 - £35,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Free parking
- Annual leave
Quick apply
2d
Customer Support Advisor (Fixed-Term Contract)
One Utility Bill —Newcastle upon Tyne
- £27,976 a year
- Full-time
12d
Software Trainer
Information Works —Newcastle upon Tyne
- Up to £33,000 a year
- Full-time
- Annual leave
Quick apply
10d
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- AWS
- IT
- Employee assistance programme
- Sick pay
Sage Support Engineer
Zynk —Newcastle upon Tyne
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- SQL
- APIs
Quick apply
Customer Service Advisor
EE —Darlington
- £13.35 - £13.66 an hour
- Full-time
- Customer service
2d
IT Technician
END —Washington
- Full-time
- Computer networking
- SharePoint
- IT
- Employee assistance programme
- Employee discount
Quick apply
5d
Digital Operational Trainer
Barchester Healthcare —Billingham
- From £39,000 a year
- Continuous improvement
- Travel
- Communication skills
Quick apply
12d
Support Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Annual leave
Service Desk Technician
Cubic Corporation —Stockton-on-Tees
- Full-time
Service Desk Officer
South Tyneside Council —South Tyneside
- £25,989 - £28,598 a year
- Full-time
5d
Microsoft Solutions Support and Delivery Consultant
TSG —Newcastle upon Tyne
- £0.01 - £45,000.00 a year
- Analysis skills
- Organisational skills
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply

I want to receive the latest job alerts for technical support occupations in bishop auckland, dur

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support occupations jobs near bishop auckland, dur

Technical Support Engineer jobs in Newcastle Upon Tyne

Technical Support Specialist jobs in Newcastle Upon Tyne

IT Support jobs in Gateshead

Customer Service Representative jobs in Darlington

IT Support jobs in Stockton-on-Tees

Support Engineer jobs in Newcastle Upon Tyne

Operations Manager jobs in Scotland

2nd Line Support jobs in Birmingham

Technical Support Manager jobs in London

Operations Manager jobs in Leeds

Own Car Delivery Driver jobs in Manchester

Delivery Consultant jobs in Cardiff

Delivery Consultant jobs in Chelmsford

Pharmacy Delivery jobs in Southend On Sea

Delivery Consultant jobs in Remote

Night Support Worker jobs in Manchester

Family Support Worker jobs in Birmingham

Technical Support Specialist jobs in Abingdon

Technical Support Specialist jobs in Maidenhead

Technical Support Specialist jobs in Leeds

Technical Support Specialist

CameraMatics -
Darlington

Quick apply

Job details

Full-time
3 days ago

Qualifications

Computer Science
Technical support
IT support
Organisational skills
Communication skills
Information Technology

Full job description

Who we are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

The Role

As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products.

What you'll do

Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience.
Investigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troubleshooting.
Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing.
Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution.
Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution.
Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience.
Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing.
Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs.
Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey.
Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.

What we’re looking for

2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment.
A strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a related field is welcome but not essential.
Experience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues effectively.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical audiences.
A customer-focused mindset, with a genuine passion for delivering a positive customer experience and helping users find the right solutions.
The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work.

Why Join CameraMatics?

High-growth global SaaS company
Collaborative team culture, fast moving & focused on quality
Opportunity to grow with a scaling business
Hybrid working: 4 days in office, 1 day working remote

Job Type: Full-time

Work authorisation:

United Kingdom (required)

Location:

Darlington DL1 1RW (preferred)

Work Location: Hybrid remote in Darlington DL1 1RW

Quick apply

Refine Your Search

technical support occupations jobs in bishop auckland, dur

Technical Support Specialist

Technical Support Manager

Technical Support Specialist

Technical Support Specialist (Hybrid)

Technical Support Manager (Hybrid)

IT Support Engineer

Technical Support Engineer

Company IT Support Specialist

IT Field Support Engineer

Customer Support Advisor (Fixed-Term Contract)

Software Trainer

Service Desk Engineer

Sage Support Engineer

Customer Service Advisor

IT Technician

Digital Operational Trainer

Support Specialist

Service Desk Technician

Service Desk Officer

Microsoft Solutions Support and Delivery Consultant

I want to receive the latest job alerts for technical support occupations in bishop auckland, dur

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected