Contact centre team leader Work, Jobs in Bispham, Lan (with Salaries)

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Customer Banking Agent
Capita —Preston
- £27,032 - £30,032 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Financial services
- Annual leave
- Work from home
12d
Collections Agent - no evenings/weekends!
Capita —Preston
- £25,155 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Customer Service Representative
The Granite Group —Formby
- £25,877 - £27,515 a year
- Full-time
- Hybrid work
- Communication skills
- Flexible schedule
Quick apply
Retail Bureau Manager
Eurochange —Lancaster
- £14 an hour
- Full-time
- Sales
- Organisational skills
- Cash handling
- Employee assistance programme
- Employee discount
Support Worker - Bridge House Residential Home - Flookburgh
Westmorland & Furness Council —Flookburgh
- £13.47 - £14.00 an hour
- Part-time
- Annual leave
- Employee discount
Operations Coordinator
TRADEBE —Heysham
- Organisational skills
- Communication skills
- Time management
- Employee discount
Trainee Property Manager
LRG —Preston
- Up to £28,000 a year
- Monday to Friday
- Organisational skills
- Communication skills
- Time management
- Employee discount
Quick apply
Part Time Branch Assistant
Booker Group —Blackpool
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
6d
Telesales/Customer Service Executive
Prismo Road Markings Limited (Part of PrismoGlobal) —Chorley
- £25,000 - £30,000 a year
- Part-time
- CRM software
- Sales
- Microsoft Office
Quick apply
5d
Centre Manager - Affinity Fleetwood, Lancashire, UK
CBRE —Fleetwood
- Full-time
- Management
Team Leader
Rascals Party And Play Centre —Preston
- £13.34 an hour
- Day shift
- In-person
- Café
- Free parking
- Employee discount
Quick apply
6d
Quality Assurance Technician - THG Manufacturing
THG —Blackpool
- Monday to Friday
- Communication skills
- Time management
- Employee assistance programme
- Employee discount
Quick apply
11d
Business Support Officer
Lancashire County Council —Skelmersdale
- £25,494 - £25,989 a year
- Part-time
- Hybrid work
- IT
Community Support Worker (Support at Home) - Furness
Westmorland & Furness Council —Barrow-In-Furness
- £13.69 - £14.43 an hour
- Part-time
- Care plans
- Annual leave
- Employee discount
Medical Secretary / Team Leader - Obstetrics and Gynaecology
Lancashire Teaching Hospitals NHS Foundation Trust —Preston
- £28,392 - £31,157 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
4d
Early Years Room Leader
Lancaster University —Lancaster
- £26,707 - £30,378 a year
- Full-time
- Customer service
- Supervising experience
- University
Community Staff nurse - Maternity leave cover
University Hospitals of Morecambe Bay NHS Foundation Trust —Ulverston
- £32,073 - £39,043 a year
- Part-time
- Nursing home
- IT
- Communication skills
- Annual leave
10d
Seasonal 3.5T Delivery Driver
Booker Group —Barrow-In-Furness
- Part-time
- Customer service
- Driving
- Employee assistance programme
- Employee discount
Quick apply
3d
Tutor | Full time | Hothersall Lodge Outdoor Education Centre | Ribble Valley, Lancashire
Lancashire County Council —Longridge
- £25,919 - £27,817 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
5d
Business Support Officer| Fixed Term| Part-Time
Lancashire County Council —Skelmersdale
- £25,949 - £25,989 a year
- Part-time
- Hybrid work
- IT
3d

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contact centre team leader jobs near bispham, lan

Customer Banking Agent

Capita -
Preston

Apply Now

Job details

Full-time
£27,032 - £30,032 a year
12 days ago

Benefits

Annual leave
Work from home

Qualifications

Computer literacy
Organisational skills
Financial services
Communication skills
Banking

Full job description

Banking Agent - Lloyds Banking Group (LBG)

OTE Salary: £30,032

Hours:
Monday–Friday: 8:00am–6:00pm
Saturday: 9:00am–5:00pm (rota basis)

The first 8 weeks of training are a critical phase, and we would encourage avoiding annual leave during this period. Any leave requests from week 9 to week 22 can be considered, subject to business approval.

This will be a 6 week rotation and there is no option to choose a fixed shift line.

Enjoy a flexible working journey – achieve your performance milestones and unlock hybrid working from month 4, with the opportunity to work from home full-time by month 6.

About the Role:
We’re looking for motivated, collections Banking Agents to join Lloyds Banking Group. In this role, you’ll play a vital part in supporting customers who may be experiencing vulnerability or financial difficulty.

You’ll provide clear, compliant, and empathetic support, ensuring customers receive fair outcomes and feel understood at every stage of their journey. By listening carefully, identifying individual needs, and applying appropriate support measures, you’ll help customers make informed decisions about their finances.

This is a fantastic opportunity to build a long-term career in financial services, whether you’re bringing existing experience or taking your next step within a structured, supportive, and well regulated banking environment that prioritises colleague development and customer wellbeing.

Job title:

Customer Banking Agent

Job Description:

What You’ll Be Doing

Supporting customers with a wide range of banking collections queries, including those who may be in vulnerable or challenging circumstances
Using online systems to accurately document customer account information, adhering to data privacy legislation.
Provides a first point of contact service resolution for the customer, educating customers on the alternative options available for the service being supported
Providing clear, accurate, and professional guidance, tailored to individual customer needs
Ensuring regulatory compliance
In the case of collections activity, determines reason for customer payment delinquency and obtains payment commitment.
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area
Identifying signs of vulnerability and taking appropriate action to ensure customers receive the right support
Handling customer complaints with care and professionalism, taking ownership to investigate issues thoroughly and resolve them fairly and effectively
Accurately recording customer interactions, actions, and decisions across multiple banking systems to ensure consistency, auditability, and quality outcomes
Using systems and processes confidently to support decision making and ensure the right outcome is delivered first time
Offering suitable solutions while balancing customer wellbeing with regulatory and risk requirements
Working collaboratively within a supportive, high performing team to deliver positive outcomes
Developing your understanding of vulnerability, financial wellbeing, and banking products through ongoing learning and training

What We’re Looking For

Excellent interpersonal and organisational skills
Analytical, investigatory and problem-solving skills
Highly effective verbal and written communication skills, to include a high standard of vocabulary & grammar
Ability to demonstrate empathy and ownership of customer and their financial position and available options available
Telephone and computer literate.
Understanding of OFCOM & FCA regulatory requirements is essential
Strong communication and active listening skills, with the ability to engage sensitively with customers who may be vulnerable or experiencing financial difficulty

A genuine commitment to delivering fair, respectful, and supportive customer outcomes
The ability to work confidently within regulated processes, policies, and vulnerability guidelines
Confidence using systems and technology to accurately record information and support customer needs
A positive, resilient attitude with a willingness to learn and continuously develop your skills and knowledge
A strong commitment to the role, including reliable attendance and punctuality, recognising the importance of consistent customer support and actively engaging in your own development journey through training, coaching, and learning opportunities
Someone who is prepared to be coached, open to feedback, and comfortable with accountability to continuously improve performance and outcomes

Previous banking or contact centre experience is beneficial but not essential — full training will be provided , including support around identifying vulnerability and delivering appropriate customer care.

Career Progression & Development

At LBG, your development matters. We are proud of our strong internal progression culture , with around 20% of colleagues currently on a progression plan into roles such as:

Coach
Trainer
Subject Matter Expert (SME)
Team Manager

You’ll be supported with structured learning, on‑the‑job coaching, and clear pathways to help you reach your career goals.

What You’ll Get

On‑Target Earnings (OTE) of up to £30,032 , including performance‑related bonuses in the first 12 months
Guaranteed base salary of £27,032
Up to £3,000 available through a range of bonus schemes
Structured training programme with ongoing learning and development support
Clear progression opportunities across multiple career pathways
A supportive, inclusive team environment within a trusted UK banking organisation
A meaningful role where your work genuinely makes a difference to customers’ lives
The opportunity to work from home once you have successfully completed the training programme (approximately 22 weeks). You will be required to work full‑time in the office until this point.

What will happen next:

Choose apply now to fill out our short application

Your application will be reviewed by our recruitment team

You will be invited to attend a video interview with a member of the recruitment team

If you are successful at the first interview stage, you will be invited to attend an onsite assessment centre at our office in Preston.

Location:

Preston

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

Apply Now

Refine Your Search

contact centre team leader jobs in bispham, lan

Customer Banking Agent

Collections Agent - no evenings/weekends!

Customer Service Representative

Retail Bureau Manager

Support Worker - Bridge House Residential Home - Flookburgh

Operations Coordinator

Trainee Property Manager

Part Time Branch Assistant

Telesales/Customer Service Executive

Centre Manager - Affinity Fleetwood, Lancashire, UK

Team Leader

Quality Assurance Technician - THG Manufacturing

Business Support Officer

Community Support Worker (Support at Home) - Furness

Medical Secretary / Team Leader - Obstetrics and Gynaecology

Early Years Room Leader

Community Staff nurse - Maternity leave cover

Seasonal 3.5T Delivery Driver

Tutor | Full time | Hothersall Lodge Outdoor Education Centre | Ribble Valley, Lancashire

Business Support Officer| Fixed Term| Part-Time

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