Government policy advisor Work, Jobs in Bitterne, Ham (with Salaries)

Customer Service Advisor
Southampton City Council —Southampton
- £32,061 - £36,362 a year
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
3d
Cyber Security Consultant
Redbay —Portsmouth
- £42,000 - £56,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
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- Gym membership
Head of Protective Security
Roke —Romsey
- Full-time
- Management
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Head of Protective Security
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Project Manager
Maritime and Coastguard Agency —Southampton
- £44,241 a year
- Part-time
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- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
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government policy advisor jobs near bitterne, ham

Customer Service Advisor

Southampton City Council -
Southampton

Apply Now

Job details

Permanent | Part-time
£32,061 - £36,362 a year
3 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Car scheme

Qualifications

Communication skills

Full job description

Organisation

Southampton City Council

Service Area

Housing

Job Location

City Depot and Recycling Park, First Avenue, Southampton

Contract Length

Permanent

Work Hours

Part Time, 28.25 Hours per Week

Salary

£32,061 - £36,362 pro rata, plus 6% shift allowance

Special Requirements

Enhanced DBS will be required

Closing Date

14/07/2026

Job Reference

16883

Documents

Customer Service Advisor

We are looking to recruit to 1 vacancy within our City Telecare Services 24 hour control room.

About the role:

You will be responsible for handling emergency calls from elderly and vulnerable people on our Telecare Service and handling emergency out of hours telephone calls on behalf of the City Council, dealing with housing repairs, highways issues and many other vital City Council services.

It’s an incredibly fast paced but exceptionally rewarding role that requires quick but effective decision making. You’ll be compassionate, empathetic and have exceptional communication skills but be able to cope with competing demands, sometimes in stressful conditions. You’ll need to be able to work independently and on your own initiative whilst operating as a committed member of the team.

Additional Information:

Salary: £32,061 - £36,362 (pro-rata) plus 6% shift allowance.

Shift Pattern:

28.25 hours per week working

23:30 – 07:30 on a 3 on, 3 off shift pattern (including weekends and Bank Holidays)

Posts are subject to DBS check

Successful candidates will also be expected to attend a monthly team meeting held on a Wednesday 1500 - 1600hrs.

What we can offer you:

Here at SCC we have a range of different benefits, a few examples can be found below.

Excellent local government pension with 15.2% employer contribution
Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
Generous holiday 25–31 days, based on role and service
Flexible working options (role-dependent)
Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
Training and development, including coaching and mentoring
Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
Veteran-friendly employer with the Armed Forces Covenant
Retail discounts and savings through the Southampton City Council benefits platform
Discounted memberships at local sports and fitness centres
Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

Contact details for informal discussion:

For further information and details regarding the role, please contact Robert Tower, Team Leader at [email protected]

Recruitment contact details:

Email: [email protected]
Tel: 023 8083 4033

For more information about SCC please visit Southampton City Council
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