Support engineer Work, Jobs in Bitterne, Ham (with Salaries)

IT Delivery & Service Manager
Elliotts —Southampton
- Full-time
- Employee discount
Quick apply
Mozzo Technical Service Administrator
Mozzo Coffee —Southampton
- £22,400 a year
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
5d
Project Manager
Wightlink —Portsmouth
- £50,000 - £55,000 a year
- Full-time
- Project management
- Software development
- Agile
- Free parking
- Annual leave
Quick apply
5d
Graduate Engineer
Swann Engineering Group Ltd —Southampton
- £28,000 - £29,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
5d
Laboratory Automation Engineer/Specialist
Xgenera —Winchester
- £50,000 - £55,000 a year
- Full-time
- Engineering
- Laboratory experience
- APIs
Quick apply
Internal Service Coordinator
SWP Compressed Air Services —Southampton
- £24,420 - £33,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
12d
Embedded Electronics Product Engineer
Typhon Group —Downton
- From £35,000 a year
- Full-time
- Schematics
- CAD
- Engineering
- Free parking
Quick apply
12d
Electronics Fault Diagnostics Engineer
Domo Tactical Communications —Whiteley
Business Analyst
Roke Manor Research Limited —Romsey
- Agile
Communications & Network Engineer
Kraken Works Limited —Fareham
- Full-time
- Computer networking
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
11d
Workshop Team Leader
INDUSTRIAL CLEANING EQUIPMENT —Southampton
- Full-time
- Customer service
- Welding
- Hand tools
- Annual leave
- Employee assistance programme
Quick apply
6d
Customer Service Administrator
Wessex Lifts —Romsey
- From £24,784.50 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Sick pay
Quick apply
5d
Quality Engineer
Eaton —Titchfield
- Microsoft Excel
- IT
Project Engineer
Kraken Works Limited —Fareham
- Full-time
- Microsoft Word
- Microsoft Excel
- Engineering
- Free parking
- Health & wellbeing programme
Quick apply
4d
Production Engineer / Jnr Production Engineer
Benham Precision Engineering —Southampton
- Full-time
- In-person
Quick apply
10d
1st Line Support Engineer
Lester Aldridge —Southampton
- Microsoft Powerpoint
- Microsoft Word
- Azure
Workshop Engineer/Assistant
Golf Car UK —Abbotts Ann
- £12.75 - £16.00 an hour
- Full-time
- Heavy lifting
- Power tools
- Hand tools
- Free parking
- Bereavement leave
Quick apply
2d
GKN Careers at East Cowes
GKN Aerospace —East Cowes
Apprentice Heating Engineer
Cinergi Ltd. —Romsey
- From £16,640 a year
- Full-time
- Microsoft Office
- Plumbing
- IT
- Free parking
- Annual leave
Quick apply
Electrically-biased Maintenance Engineer (part time)
Wessex Galvanizers Ltd, part of Wedge Group Galvanizing —Eastleigh
- £18,500 - £20,500 a year
- Part-time
- Maintenance
- In-person
- Employee assistance programme
- Employee discount
Quick apply
12d

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IT Delivery & Service Manager

Elliotts -
Southampton

Quick apply

Job details

Full-time

Benefits

Company pension
Employee discount

Full job description

Hours: 40 hours per week (Monday to Friday)

Location: Southampton, Head Office

About Elliotts

Elliotts is an independent builders’ merchant serving customers across the South of England. Founded in 1842, we remain family owned and focused on doing things properly.

We keep things straightforward - know our customers, work safely, deliver reliably, and support each other as a team. Decisions are made locally, close to the work.

The business is led by Tom, the great-great-great grandson of the founder. That long-term, hands-on approach shapes how we operate and how we look after our people.

Many of our team build long careers here. It’s a stable, supportive environment where people take pride in their work and back each other day to day.

About the role

We are looking for an IT Delivery & Service Manager to take ownership of how work is planned, prioritised, and delivered across our internal IT team.

This is a key role in ensuring that business requirements translate into completed work, service issues are handled effectively, and external suppliers are managed properly.

You will act as the central point for delivery coordination, helping a small but capable team stay focused, unblocked, and productive.

This role suits someone who enjoys making things happen, improving how teams work, and ensuring commitments are delivered consistently.

Key responsibilities

Delivery & Prioritisation Management

Own and coordinate sprint planning, prioritisation, and delivery tracking

Ensure work is clearly defined, visible, assigned, and progressing

Help protect team focus by managing interruptions and competing demands

Run stand-ups, delivery reviews, and retrospectives where appropriate

Identify blockers early and drive them through to resolution

Work with stakeholders to manage expectations, priorities, and trade-offs

Ensure delivery commitments are realistic, visible, and actively managed

Improve delivery predictability and reduce reactive firefighting over time

Service & Helpdesk Oversight

Oversee day-to-day IT support operations and ticket flow

Ensure incidents and service requests are prioritised appropriately

Monitor and improve SLA performance and response times

Act as escalation point for priority operational issues

Help balance reactive support demand against planned delivery work

Identify recurring support issues and coordinate root-cause improvements

Improve visibility and ownership across helpdesk activity

Supplier & Third-Party Management

Manage relationships with IT suppliers and external service providers

Track supplier performance against agreed expectations and commitments

Coordinate supplier activity affecting delivery timelines or operational stability

Escalate issues appropriately where supplier performance falls below expectations

Support contract and service review discussions where required

Ensure suppliers are actively managed rather than passively coordinated

Team Coordination & Operational Discipline

Help create structure and consistency across the IT function

Ensure priorities remain aligned to business needs and operational realities

Encourage accountability and ownership across the team

Challenge unclear, conflicting, or disruptive work requests

Support continuous improvement of delivery and support processes

Reduce hidden work, unmanaged requests, and operational ambiguity

Technical Understanding (supportive, not hands-on delivery)

Understand technical requirements sufficiently to support delivery decisions

Work effectively with technical teams, suppliers, and stakeholders

Contribute to discussions around feasibility, dependencies, and delivery risk

Ensure delivered work aligns with agreed business requirements

Maintain enough technical credibility to coordinate effectively with engineers and suppliers

About you

We are looking for someone who is:

Highly organised and naturally structured

Pragmatic and delivery-focused

Comfortable operating in busy, fast-moving environments

Confident managing competing priorities and operational pressure

Able to challenge constructively and hold people accountable

Calm under pressure and able to make practical decisions quickly

Comfortable working with both technical and non-technical stakeholders

Naturally proactive in identifying blockers, risks, and gaps

Focused on outcomes and delivery rather than process for its own sake

What's in it for you?

Annual profit share scheme
Pension scheme
24/7 wellbeing support
Enhanced Family leave - Maternity up to 6 months full pay, Paternity up to 4 weeks full pay
Unlimited training – sky’s the limit
Staff discounts
Christmas Hamper
Monthly Pizza on us

Quick apply

Refine Your Search

support engineer jobs in bitterne, ham

IT Delivery & Service Manager

Mozzo Technical Service Administrator

Project Manager

Graduate Engineer

Laboratory Automation Engineer/Specialist

Internal Service Coordinator

Embedded Electronics Product Engineer

Electronics Fault Diagnostics Engineer

Business Analyst

Communications & Network Engineer

Workshop Team Leader

Customer Service Administrator

Quality Engineer

Project Engineer

Production Engineer / Jnr Production Engineer

1st Line Support Engineer

Workshop Engineer/Assistant

GKN Careers at East Cowes

Apprentice Heating Engineer

Electrically-biased Maintenance Engineer (part time)

I want to receive the latest job alerts for support engineer in bitterne, ham

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