Customer success manager Work, Jobs in Blackbird Leys, Oxf (with Salaries)

Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Databases
- Bachelor's degree
- Mentoring
Senior Customer Experience Manager
Novuna —Newbury
- Hybrid work
Customer Success Specialist
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Customer Relations Manager
Aria Care —Abingdon
- Sales
- Customer service
Resource Planning Manager
Gigaclear —Abingdon
- £35,000 - £40,000 a year
- Full-time
- Data analysis skills
- Presentation skills
- Continuous improvement
- Employee assistance programme
Quick apply
Senior Customer Success Manager
eGain —Newbury
- Presentation skills
- AI
Customer Services Representative
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Mortgage Services Sales Manager
Connells Group —Oxford
- Financial services
- Training & development
- Employee discount
Quick apply
11d
Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Leadership
- Employee discount
Vendor Customer Success Manager
Softcat —Marlow
- Hybrid work
- Customer service
- Travel
- Communication skills
- Flexible schedule
5d
Senior Account Manager
Paul Mason Consulting —Abingdon
- Full-time
- Sales
- Marketing
Quick apply
Channel Partner Manager
Refeyn Ltd —Oxford
- £68,000 - £85,000 a year
- Remote
- Sales
- Salesforce
- Business development
- Annual leave
Quick apply
20h
Assistant Sales Manager
Green Retreats —Aylesbury
- £32,000 - £38,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Senior Account Manager
M3EU —Abingdon
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Quick apply
Senior Key Account Manager South England
Mascot International GmbH —Oxford
- Business development
Account Manager - Corporate Subscriptions, Applied Research Intelligence
Wiley —Oxford
- £53,100 - £78,767 a year
- Full-time
- Business development
- Travel
- AI
New Business Account Manager - SMB
Eque2 —Maidenhead
- Remote
- CRM software
- Business development
- Communication skills
Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Oxford
- £35,875 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Referral programme
Quick apply
Customer and Trading Manager - Small Supermarket
Sainsbury's —Oxford
- From £31,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
1h
Account Success Manager
Seequent —Reading
- Travel
- Communication skills
1d

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customer success manager jobs near blackbird leys, oxf

Senior Customer Success Manager

Rocket Software -
Newbury

Apply Now

Job details

Full-time

Qualifications

Client engagement
Stakeholder liaison
Mentoring junior staff
Process improvement
Internal department liaison
Databases
Bachelor's degree
Partnership building
Customer relationship management
Mentoring
Relationship management
Customer support
Customer interaction
Analytics

Full job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager is an experienced team member within Customer Success and exhibits the core Rocket values in their everyday work. The Senior CSM will take ownership of their customer interactions and go above and beyond to ensure resolution and long-term success for their customers. The Senior CSM will foster internal cross-functional relationships in support of our customer’s needs. They will be a bridge between our customer and internal teams in order to provide transparency and continual improvement for our customers. They will be a mentor and help the team as needed with Rocket processes and general questions.

Essential Duties & Responsibilities

Takes ownership of managing their book of business and customer needs

Strong understanding of Rocket’s products, customer base and processes

Work within the Gainsight platform to ensure all customer inputs are addressed

Coordinate with cross functional teams within Rocket to provide for our customer’s needs and foster positive experiences

Acts as a mentor for junior level representatives

Strong executive presence and desire to build partnerships with our customers

May recommend customer engagement business process improvements

Experience & Qualifications

6 years of related customer support or customer engagement experience

Bachelor’s degree preferred

Have advanced knowledge of Rocket’s products and services

Experience leading initiatives with cross-functional teams (Sales, Marketing, Support)

Preferred Qualifications:

Database and Analytics experience

Gainsight Experience

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply Now

Refine Your Search

customer success manager jobs in blackbird leys, oxf

Senior Customer Success Manager

Senior Customer Experience Manager

Customer Success Specialist

Customer Relations Manager

Resource Planning Manager

Senior Customer Success Manager

Customer Services Representative

Mortgage Services Sales Manager

Service Business Operations Manager

Vendor Customer Success Manager

Senior Account Manager

Channel Partner Manager

Assistant Sales Manager

Senior Account Manager

Senior Key Account Manager South England

Account Manager - Corporate Subscriptions, Applied Research Intelligence

New Business Account Manager - SMB

Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped

Customer and Trading Manager - Small Supermarket

Account Success Manager

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