Scheduler Work, Jobs in Blackbird Leys, Oxf (with Salaries)

Central Service Advisor
Farol Ltd. —Thame
- £32,000 - £36,000 a year
- Full-time
- In-person
- Employee discount
Quick apply
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Thames Water Utilites —Kidlington
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Talboys Utility Services (Oxford) —Oxford
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Abbot Fire Group Ltd —Aylesbury
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Cyberlogical Ltd —Reading
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Social media management
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Thames Water Utilites —Reading
- £13.36 - £14.93 an hour
- Temporary
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Barry Callebaut —Banbury
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IRL Oxford —Oxford
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Synergize LTD —High Wycombe
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Emcor —Aldermaston
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KION Group AG —Banbury
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Thames Water Utilites —Reading
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SPT Labtech —Oxford
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HPC Senior Technology Consultant
Hewlett Packard Enterprise —Winnersh
- Full-time
- Computer Science
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Central Service Advisor

Farol Ltd. -
Thame

Quick apply

Job details

Permanent | Full-time
£32,000 - £36,000 a year

Benefits

Company pension
Employee discount
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Internal department liaison
Motor vehicle service advising experience
Customer support
Customer interaction
Rota coordination

Full job description

About the Company

Farol Ltd is an extremely successful and growing multisite agricultural and groundcare business and the largest John Deere dealership in the UK.

Established as a family business in 1976, Farol today is made up of over 280 Service, Parts, Sales, Transport and Business Support Team Members, whilst still remaining 100% family owned. Holding the renowned John Deere franchise along with many other brands, we are the market leaders in agriculture, groundcare and homeowner products.

Our vision is to deliver a preeminent service by being at the forefront of technology, whilst developing a rich and rewarding environment for our employees.

About the Role

We have an exciting new opportunity for an individual to join our growing Centralised Service department at our Milton Common Head Office. You will be an integral part of the team and will use our cutting-edge tools and technology to provide a first class service to our customers.

You will be proactively planning & scheduling work centrally for 6 depots; your role will be to communicate with customers (both internal and external), and to allocate and schedule work to our technicians across the group. Your main priority is ensuring our customer service levels meet our customers’ needs whilst maintaining a first-class standard of service at all time.

Your main duties will include:

Answering incoming telephone calls from customers and taking the appropriate action
Utilising our scheduler and planning tools, allocating work for the technicians based on their expertise and skill
Keeping in regular contact with customers throughout the job process – from initial contact to providing estimates, keeping the customer informed abouts timescales, through to invoicing once the work has been carried out
Liaising with colleagues from other departments
Developing retail sales revenue through the promotion of both the Service and Parts departments to both existing and new customers

About You

The successful candidate will have previous experience within the Agricultural/Groundcare/Plant industries, either in a mechanical/technical position or as a Service Advisor.

Package details

Basic salary in the region of £32,000 - £36,000 dependent on experience, performance related bonus scheme, 20 days holiday increasing by 1 day for each completed year of service up to a maximum of 25 days (plus Bank Holidays), company pension and financial planning service.

Hours of work

8am - 5pm Monday to Friday

Out of hours on call rota

Farol is one of the leading John Deere dealers in the UK with people at the heart of its strategy. We know that our people are the key to our success and we make sure we appreciate and reward everyone's contribution. Not only do we recognise expertise, skills and professionalism, we value highly the very things that make them unique: their passion, their dedication, their approachability and the fact that going the all-important extra mile is second nature.

Growth and development are inevitable within our forward-thinking company, where we offer a highly competitive salary, a diverse and interesting work environment, job security and on-going training.

Job Types: Full-time, Permanent

Pay: £32,000.00-£36,000.00 per year

Benefits:

Company pension
Employee discount
On-site parking

Work Location: In person

Quick apply

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