Delivery manager Work, Jobs in Blackburn, Lan (with Salaries)

Helpdesk Manager
Hakim Group —Darwen
- Full-time
- Continuous improvement
- Team management
- Organisational skills
Operations Manager Niche and DER
Davies —Preston
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Conflict management
- Employee assistance programme
- Employee discount
Quick apply
Customer Relations Team Manager
Davies —Preston
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Director of Customer Experience
Car Benefit Solutions —Bury
- £85,000 - £100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Leadership
- Employee assistance programme
Quick apply
IT Service Delivery Manager
Bensons for Beds —Accrington
- Full-time
- Analysis skills
- Continuous improvement
- Travel
9d
Sales Support Team Leader (Health Insurance)
Brown & Brown Insurance —Darwen
- Full-time
- CRM software
- Microsoft Office
- Supervising experience
- Employee stock purchase plan
Quick apply
2d
Telesales Team Leader
JLA —Manchester
- £34,500 a year
- Full-time
- Hybrid work
- Customer service
- Training & development
- Free parking
- Annual leave
Quick apply
Delivery Manager, UK based
Medius —Manchester
- Full-time
- Hybrid work
- Team management
- Communication skills
- Annual leave
Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
12d
Service Delivery Manager
OCS Group —Manchester
- Team management
- Computer skills
- Training & development
Quick apply
11d
Service Operations Manager
Jugar Business Communications Ltd. —Manchester
- £48,000 - £64,000 a year
- Full-time
- Customer service
- Team management
- In-person
- Health & wellbeing programme
Quick apply
1d
Implementation Delivery Manager
SFG20 —Manchester
- Full-time
- Remote
- PMP
- Presentation skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Account Manager
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Key Account Manager - Municipal Water
Sulzer —Manchester
- Full-time
- Remote
- Annual leave
- Employee assistance programme
4d
Area Manager
Amazon UK Services Ltd. —Preston
- Full-time
- English
- Continuous improvement
- Team management
Senior National Accounts Manager
Crown Paints —Darwen
- Full-time
- Data analysis skills
- Negotiation
Quick apply
Store Manager
Stokers Furniture Southport —Southport
- £60,000 a year
- Full-time
- English
- In-person
- Training & development
- Free parking
- Store discount
Quick apply
4d
Service Delivery Manager
LANGWORTHY CORNERSTONE ASSOCIATION LTD —Salford
- £33,000 - £35,000 a year
- Full-time
- CRM software
- Management
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
11d
Channel Manager - Healthcare
Parkingeye Limited —Chorley
- £65,000 - £75,000 a year
- Full-time
- Business development
- Analysis skills
- Leadership
Quick apply
13d
Aftersales Team Leader
Ormazabal UK —St Helens
- £37,000 - £42,000 a year
- Full-time
- CRM software
- Supervising experience
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
6d

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delivery manager jobs near blackburn, lan

Helpdesk Manager

Hakim Group -
Darwen

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Job details

Permanent | Full-time

Qualifications

Stakeholder collaboration
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Internal department liaison
Continuous improvement
Continuous improvement cycles oversight
Team management
Ticket management systems
Organisational skills
Management reporting
Customer support
Leadership
Help desk

Full job description

What’s in it for you?:

At Hakim Group, we're on an exciting journey towards Vision 2030, with a goal of supporting 1,000 successful independent practices across the UK and Ireland.

As part of this ambitious growth, we're launching a brand-new Helpdesk function at our HQ. We're looking for an experienced and passionate Helpdesk Manager to lead the team, shape the service from the ground up and ensure our practices receive an exceptional support experience.

This is a unique opportunity to build and develop a new function within a growing business, creating processes, driving continuous improvement and leading a team that makes a genuine difference to our partners every day.

You'll work closely with departments across the business, helping to strengthen relationships, improve operational efficiency and ensure our practices can focus on delivering outstanding patient care and growing their businesses.

You will also receive::

Exciting calendar of events, fostering a vibrant work culture.
Employee health plan to prioritise your well-being
Rewards portal with exclusive benefits and offers.
Embrace a supportive and expanding team, immersing yourself in our award-winning Hakim Group culture.
Progression opportunities.

Join us at the Hakim Group and be a part of our continued growth and innovation. Contribute to shaping the way we work while enjoying a challenging and fulfilling career with us.

About the Role:

As Helpdesk Manager, you will be responsible for leading our Helpdesk operation, ensuring the delivery of a high-quality, efficient and customer-focused support service to practices across the UK and Ireland.

You'll oversee the management of incoming support requests, coach and develop Helpdesk Advisors, monitor performance against service standards and work collaboratively with teams across HQ to ensure queries are resolved effectively.

You'll also play a key role in developing processes, identifying opportunities for improvement and establishing a Helpdesk function that supports our Vision 2030 ambitions.

KEY RESPONSIBILITIES

Lead, manage and develop the Helpdesk team
Oversee the day-to-day operation of the Helpdesk function
Ensure support requests are logged, prioritised and resolved effectively
Monitor performance against service levels and identify areas for improvement
Act as an escalation point for complex queries and issues
Build strong relationships with departments across HQ to support effective resolution of requests
Develop and maintain Helpdesk processes, procedures and knowledge resources
Analyse trends and recurring issues to drive continuous improvement
Produce reporting and performance insights for key stakeholders
Support the implementation of new systems, processes and service enhancements
Champion an outstanding customer experience for our practices

SKILLS, KNOWLEDGE & EXPERIENCE

We're looking for an experienced people leader who is passionate about delivering exceptional service and creating high-performing teams.

You'll be highly organised, commercially aware and able to balance operational delivery with continuous improvement. Most importantly, you'll enjoy building relationships, solving problems and helping others succeed.

Essential

Previous experience managing a Helpdesk, Service Desk or Customer Support function
Strong leadership and people management skills
Experience working with ticketing systems and service level agreements (SLAs)
Excellent communication and stakeholder management abilities
Strong organisational and prioritisation skills
Proven ability to identify and implement process improvements
Strong problem-solving and decision-making skills
Ability to analyse performance data and drive service improvements

Desirable

Experience supporting multi-site operations
Experience within retail, healthcare or optical sectors
Knowledge of business functions such as HR, IT, Finance or Operations
Experience implementing or developing support processes and systems
ITIL or other service management qualifications

What's Next?:

Click apply below and we will ensure you are contacted as soon as possible by one of our team.

Salary - Max: GBP £0.00 Salary - Min: GBP £0.00

Apply Now

Refine Your Search

delivery manager jobs in blackburn, lan

Helpdesk Manager

Operations Manager Niche and DER

Customer Relations Team Manager

Director of Customer Experience

IT Service Delivery Manager

Sales Support Team Leader (Health Insurance)

Telesales Team Leader

Delivery Manager, UK based

Customer Experience Director

Service Delivery Manager

Service Operations Manager

Implementation Delivery Manager

Account Manager

Key Account Manager - Municipal Water

Area Manager

Senior National Accounts Manager

Store Manager

Service Delivery Manager

Channel Manager - Healthcare

Aftersales Team Leader

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