First line managers Work, Jobs in Blackburn, Wln (with Salaries)

Customer Services Lead Agent (KLM/AF)
Swissport International AG —Edinburgh
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Management
5d
HR Administrator
Sureserve —Bathgate
- £28,000 a year
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
Quick apply
22h
Duty Manager
Iceland —Bathgate
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
4d
Substance Use Support Worker
NHS Scotland —Falkirk
- £31,537 - £34,303 a year
- Full-time
- Travel
- Communication skills
6d
Airport Manager - Scotland
British Airways —Edinburgh
- Full-time
- Bachelor's degree
- Communication skills
13d
Transport First Line Manager
DHL —Livingston
- £37,504.00 - £37,504.81 a year
- Weekend availability
- Analysis skills
Customer Service Support Agent
Improvement Service —Livingston
- £29,532 - £31,412 a year
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Annual leave
6d
Sales - Supervisor
New Look —Livingston
- Part-time
- Microsoft Word
- Communication skills
HR Advisor
Sureserve —Bathgate
- £35,000 a year
- Microsoft Office
- Human resources
- Communication skills
- Annual leave
Quick apply
16h
Security Officer
The Royal Yacht Britannia —Edinburgh
- £14.05 - £15.55 an hour
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
1d
Academy Youth Coach
Celtic Football Club —Glasgow
- Part-time
- Childcare
- Working with children
- IT
- Employee assistance programme
- Employee discount
HR Business Partner
IQVIA —Livingston
- Full-time
- Microsoft Office
- Presentation skills
- Bachelor's degree
4d
Class 1 HGV Driver
NEXT —Motherwell
- £17.36 - £22.40 an hour
- Weekend availability
- Driving
- Free parking
- Employee discount
Quick apply
Production Line Leader
OV Glasgow —Glasgow
- £13.63 - £13.96 an hour
- Full-time
- Computer literacy
- English
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Human Resources Adviser
NHS Scotland —Denny
- £34,544 - £43,039 a year
- Full-time
- Human resources
- Organisational skills
6d
Trainee Environmental Technician - Falkirk and Stirling area
HSL Compliance Limited —Falkirk
- £26,088 a year
- Microsoft Office
- Bachelor's degree
- First Aid Certification
Quick apply
3d
Lab Leader
Chemify Ltd —Glasgow
- Bachelor's degree
- No travel
- Leadership
Quick apply
Postperson with Driving
Royal Mail Group —Glasgow
- Part-time
- Employee discount
11d
Social Support (Buddy Up)
Include Me 2 Club —Glasgow
- £13.45 an hour
- Part-time
- In-person
- Communication skills
- School
- Employee discount
Quick apply
13d
Trainee TSSU Technician - Central Decontamination Unit B2
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Full-time
- Annual leave
- Employee assistance programme
4d

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Customer Services Lead Agent (KLM/AF)

Swissport International AG -
Edinburgh

Apply Now

Job details

Full-time | Fixed term contract
5 days ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
Management
Customer service
GCSE
English
Microsoft Office
Continuous improvement
Organisational skills
Leadership
Communication skills

Full job description

Overview:

Job Summary

Customer Services Lead Agent for AF/KLM.

Contract: Fixed term until 31/10/2026

To provide professional supervision on a shift basis to the Passenger Service team to ensure the highest standards of quality, customer service, punctuality and health & safety are maintained.

This role will be a secondment for internal applicants.

Responsibilities:

Job Responsibilities

Lead, motivate and organise the Customer Service Agents on shift to ensure that Airline quality and punctuality standards and Swissport performance standards are met in the most cost effective-fashion.
Review the performance of all agents on shift, to identify areas for improvement, to provide immediate training and to refer for further training where appropriate, to maintain the highest level of effectiveness and professionalism.
Act as the first line contact for all staff on shift, in order to help staff solve problems accurately and with customer and Swissport guidelines.
To act as a role model in all dealings with others and to ensure new staff are coached and supported to reach optimum performance as quickly as possible, in order to aid retention and development of staff.
To deal effectively with passengers ineligible to fly or causing difficulties, in a professional effective manner, in order to minimise disruption on station or delay to normal activities.
To consistently work in a safe and effective manner, to ensure that any action taken does not cause a risk either to themselves or any other party. To promptly implement appropriate emergency procedures as required and report all safety and security risks, promptly and through the correct channels.
Forge professional and effective working relationships with own team, supervisors, airline customers and their representatives, in order to maintain and develop Swissport's reputation. To willingly share knowledge and own experience with colleagues and act in a cooperative manner to ensure customer service is continuously improved.
Consistently demonstrate a high standard of appearance and time keeping, in order to maintain the visual and professional status of Swissport
Undertake additional duties assigned by the Duty Manager or Service Delivery Manager.
Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
Ensure all safety and security processes and procedures are complied with at all times
Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
Any other duties that may be required

Qualifications:

Qualifications and Competencies

In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
Microsoft Office (Excel, Work, PowerPoint) skills and experience required
Minimum 1 years' experience or equivalent in a Customer Service role
Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
Ability to speak and understand the English language
Ability to travel to the airport at times where public transport is not available
Excellent communication skills (written and verbal)
Must be able and willing to type and learn airline specific computer systems
Ability to follow processes and procedures and apply flexible approach when required
Willingness to work in inclement weather if required
Passionate about customer service
Leadership and people management skills
A proven ability to problem solving and decision-making experiences.
Planning, organisational skills with effective communication skills both verbally and written
Commitment to continuous improvement and must have relevant work experience
Self-motivated and able to work independently
Previous experience working in an aviation environment is desired
Ability to speak additional languages is desired
A good understanding of all regulatory and recommended procedures that relate to the airport environment

Apply Now

Refine Your Search

first line managers jobs in blackburn, wln

Customer Services Lead Agent (KLM/AF)

HR Administrator

Duty Manager

Substance Use Support Worker

Airport Manager - Scotland

Transport First Line Manager

Customer Service Support Agent

Sales - Supervisor

HR Advisor

Security Officer

Academy Youth Coach

HR Business Partner

Class 1 HGV Driver

Production Line Leader

Human Resources Adviser

Trainee Environmental Technician - Falkirk and Stirling area

Lab Leader

Postperson with Driving

Social Support (Buddy Up)

Trainee TSSU Technician - Central Decontamination Unit B2

I want to receive the latest job alerts for first line managers in blackburn, wln

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