Customer success manager Work, Jobs in Blackburn (with Salaries)

Customer Success and Retention Manager
The DMS Digital Group —Bolton
- £30,000 - £40,000 a year
- Full-time
- Driving
- Travel
- IT
- Free parking
- Employee discount
Quick apply
14d
Customer Success Manager
Interact Software —Manchester
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Human resources
- Annual leave
- Gym membership
Quick apply
Store Manager
Aldi —Blackburn
- £52,910 - £69,000 a year
- Annual leave
Business Development Manager (BDM) - Blackburn - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Blackburn
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Success Manager
Street Group —Manchester
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Customer Service Manager
CHEP —Manchester
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
Customer Success Manager
LIMA Networks LTD —Salford Quays
- £38,000 - £45,000 a year
- Full-time
Quick apply
Customer Success Manager - UK - M/F/D
AB Tasty —Manchester
- Full-time
- Hybrid work
- English
- Travel
- In-person
Quick apply
Customer Services Manager
Assured Solutions Communications (ASC) Ltd —Preston
- £30,000 - £35,000 a year
- Full-time
- Spanish
- Management
- Customer service
Quick apply
5h
Customer Success and Retention Manager
DMS Digital group Ltd —Manchester
- £30,000 - £40,000 a year
- Driving
- Travel
- IT
13d
Vendor Customer Success Manager- Cisco
Softcat —Manchester
- Hybrid work
- Sales
- Communication skills
- School
- Flexible schedule
Key Account Manager
Parkingeye Limited —Coppull
- £38,000 - £42,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
Business Development Manager (BDM) - Preston - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Preston
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
National Accounts Manager
Crown Paints —Darwen
- Full-time
- Sales
Quick apply
Business Development Manager
Perch Group —Manchester
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Business development
- Project management
- Health & wellbeing programme
- Sick pay
Quick apply
3d
Business Development Manager (BDM) - Manchester - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Manchester
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Burnley - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Burnley
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Client Success Manager
PHMG Careers —Manchester
- £36,500 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Conference and Events Sales Manager
Sodexo —Blackburn
- £36,000 a year
- Full-time
- Sales
- Salesforce
- Presentation skills
- Free parking
Quick apply
Sales Manager - Dacia Renault
Stoneacre —Blackburn
- Full-time
- Sales
- Customer service
- IT
- Free parking
- Health & wellbeing programme
Quick apply

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Customer Success and Retention Manager

The DMS Digital Group
Bolton

Quick apply

Job details

Permanent | Full-time
£30,000 - £40,000 a year
14 days ago

Benefits

Free parking
Casual dress
Company car
Company events
Employee discount
On-site parking

Qualifications

Driving Licence
Driving
Telecommunication
IT
SaaS
Account management
Communication skills

Full job description

Customer Success & Retention Manager/Exec Location

DMS Technology & Training Suite (Bolton Wanderers Stadium), DMS Head Office (Egerton, Bolton) and customer sites across the UK.

Job Type

Full Time

Join a Different Kind of Technology Partner

The DMS Digital Group helps schools, Multi Academy Trusts and businesses transform the way they work through technology.

From managed IT services, networking and cybersecurity to AV, print, cloud services and physical security, we deliver complete technology solutions backed by exceptional service and long-term partnerships.

As our business continues to grow, we are creating a new Customer Success & Retention Manager role to help strengthen customer relationships, improve customer experience and ensure every customer receives maximum value from their partnership with DMS.

This is a fantastic opportunity for somebody who enjoys working with people, building trusted relationships and helping organisations achieve their goals through technology.

The Role

This is not a traditional sales role.

It is about building relationships, understanding customer needs and becoming a trusted advisor to the organisations we support.

As Customer Success & Retention Manager, you will work closely with our customers throughout their journey with DMS, helping them understand new technologies, maximise the value of existing solutions and ensuring they receive an exceptional experience at every stage of their partnership with us.

You will regularly visit customer sites, attend review meetings, support customer events and work alongside our Account Management, Service Desk, Technical Services and Project Delivery teams to ensure customers receive a proactive, joined-up service.

You will become the voice of the customer within DMS, helping us continuously improve while ensuring our customers remain engaged, supported and informed.

The role offers a unique opportunity to work with a wide range of technologies and solutions across education and commercial sectors while developing long-term relationships with senior leaders, operational teams and key decision-makers.

What You'll Be Doing

You'll spend your time meeting customers, understanding their priorities and ensuring they continue to receive value from their investment in technology.

You'll help coordinate customer reviews, strategic planning meetings, technology update sessions and engagement events, while working closely with internal teams to ensure customer feedback is acted upon and opportunities for improvement are identified.

You'll develop a strong understanding of the technologies and services delivered by DMS, allowing you to confidently discuss industry trends, best practice and future opportunities with customers.

Whilst this is not a direct sales role, you'll work closely with our commercial teams to identify opportunities where additional solutions or services could further support customer objectives.

Most importantly, you'll help build long-term partnerships that strengthen customer loyalty, improve retention and contribute to the continued growth of the business.

Who We're Looking For

We're looking for someone who genuinely enjoys working with people and building relationships.

You may currently work in Customer Success, Account Management, Education Technology, Managed Services, Telecommunications, SaaS, Security, AV, IT Services or another customer-facing technology role.

You'll be a confident communicator, highly organised and comfortable engaging with a wide range of stakeholders from operational users through to senior leadership teams.

You don't need to be deeply technical, but you should have a genuine interest in technology and a desire to continually learn about new solutions and industry developments.

Most importantly, you'll care about customer outcomes and be passionate about delivering an exceptional customer experience.

Essential Requirements

Experience in a customer-facing role
Excellent communication and relationship-building skills
Strong organisational and planning abilities
Ability to work collaboratively across multiple teams
Professional presentation and communication skills
Full UK Driving Licence
Willingness to travel regularly to customer sites

Desirable Experience

Education sector experience
Multi Academy Trust experience
Customer Success or Account Management experience
Managed Services or IT Services experience
Telecommunications, SaaS, Security or AV industry experience
Experience delivering customer review meetings or strategic discussions
Knowledge of Microsoft 365, Google Workspace or cloud-based technologies

What We Offer

At DMS, we believe great people deserve great opportunities.

In return, we offer:

Competitive remuneration package based on experience
Company car and fuel card, or car allowance if preferred
Company mobile phone and laptop
Ongoing training, professional development and vendor certifications
Access to some of the most innovative technologies in the industry
A varied role combining office, customer site and event-based working
The opportunity to work from our DMS Technology & Training Suite at Bolton Wanderers Stadium
Genuine career progression opportunities within a growing business
A supportive, ambitious and customer-focused team culture

Why DMS?

We're building something different.

Our customers don't see us as suppliers; they see us as trusted partners.

This role is an opportunity to become a key part of that journey, helping customers navigate change, embrace technology and achieve better outcomes through long-term partnership.

If you're passionate about people, technology and delivering exceptional customer experiences, we'd love to hear from you.

Pay: £30,000.00-£40,000.00 per year

Benefits:

Casual dress
Company car
Company events
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

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Customer Success and Retention Manager