Management analyst Work, Jobs in Blackburn With Darwen, Lan (with Salaries)

Journey Analyst
CAML —Wigan
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
5d
Digital Design & Content Lead
1st Technologies Ltd —Preston
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- English
- IT
- In-person
- Flexitime
- Work from home
Quick apply
Junior Systems Engineer
ENWL —Blackburn
- £33,775.20 - £39,819.24 a year
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
11d
Product Data Analyst
TVS Supply Chain Solutions —Chorley
11d
Junior Cyber Security Analyst
Cyber Security Specialists —Altrincham
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Computer networking
- Free parking
Quick apply
Senior Reporting and Insights Analyst
Clear Business —Sale
- £38,505 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Consortium Management Analyst
Sustainable Energy First —Fulwood
- £28,250 - £31,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
12d
Data Analyst - VIE
Safran —Burnley
- Full-time
- Microsoft Excel
- Engineering
- Data analysis skills
Specialist Intelligence Analyst
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust —Wigan
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
Business Systems Analyst 1
Metropolitan Council —Heywood
- £76,356.80 - £123,926.40 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Access
- Word processing
- Employee assistance programme
- Life insurance
5d
Intelligence Analyst
Ministry of Justice —Manchester
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
10d
Business Analyst
Oblige IT —Bolton
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Business Analyst (m/w/d)
RUTRONIK Elektronische Bauelemente GmbH —Bolton
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Flexible schedule
PMO Quality and Governance Analyst
EG Group —Horwich
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Metering Analyst (m/f/d)
SEFE Securing Energy for Europe GmbH —Manchester
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
PMO Project Controls Analyst - Defence
Mace —Preston
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Life insurance
Business Analyst Practitioner
BAE Systems —Warton
- From £59,491 a year
- Management
- Mentoring
Business Administration / Analyst
Beaconplus Limited —Knutsford
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Free parking
- Flexitime
Quick apply
Business Analyst
SFG20 —Manchester
- £35,000 - £45,000 a year
- Full-time
- Remote
- Continuous improvement
- Communication skills
- Employee discount
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme

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Journey Analyst

CAML -
Wigan

Apply Now

Job details

Full-time
£40,000 - £50,000 a year
5 days ago

Qualifications

Power BI
Data modelling
Microsoft Excel
Data analysis skills
SQL
Scripting
Root cause analysis
Communication skills

Full job description

We’re looking for a data-driven and customer-focused Journey Analyst to join our CX/Operations team. This role is central to understanding and improving our end-to-end customer journeys, from appointment booking through to installation and ongoing support.

You’ll turn complex operational and customer data into clear, actionable insight, helping the business identify pain points, prioritise improvements, and deliver a better customer experience. Working closely with Journey Managers and operational teams, you’ll play a key role in shaping how we measure, monitor and evolve our customer journeys.

Please note: This is a 9-12 month fixed term contract.

What You’ll Be Doing

Develop and maintain customer journey performance metrics, dashboards and reporting
Analyse customer, operational and contact centre data to identify trends, pain points and failure demand
Support the evolution of customer journeys through meaningful insight and data-led recommendations
Partner with Journey Managers and stakeholders to define KPIs and customer measures aligned to business goals
Translate data into clear, actionable recommendations to support prioritisation and backlog management
Investigate performance issues and data discrepancies, supporting root cause analysis and resolution
Monitor journey performance, risks and exceptions, ensuring timely escalation where needed
Deliver regular insight reporting to agreed standards and timescales
Continuously improve reporting capability through automation, standardisation and data visualisation
Maintain accurate documentation, definitions and processes in line with governance standards

About You

You’re highly analytical, detail-oriented, and passionate about improving customer experience through data. You’re confident working with large, complex datasets and can bring insights to life in a clear and compelling way.

Essential Skills & Experience

Strong experience using data analysis tools such as SQL, Power BI and Excel
Experience working with large, disparate datasets and transforming them into valuable insight
Ability to translate data into meaningful stories, grounded in evidence
Strong knowledge of data modelling, reconciliation, and KPI development
Excellent attention to detail and commitment to data accuracy
Experience validating and processing data, including scripting and testing at scale
Strong problem-solving skills with a structured, analytical approach

Desirable

Experience or knowledge within the renewables industry

What We’re Looking For

Organised and methodical approach to work
Strong communication skills and ability to collaborate effectively
High levels of accuracy, precision and attention to detail
A proactive mindset with a focus on continuous improvement

Why Join Us?

Be part of a team driving meaningful improvements in customer experience
Work in a collaborative, insight-led environment
Opportunity to shape how customer journeys are measured and improved
Ongoing development in data, analytics and CX best practice

Apply Now

If you enjoy turning data into insight and want to play a key role in improving customer journeys, we’d love to hear from you.

IND789

Apply Now

Refine Your Search

management analyst jobs in blackburn with darwen, lan

Journey Analyst

Digital Design & Content Lead

Junior Systems Engineer

Product Data Analyst

Junior Cyber Security Analyst

Senior Reporting and Insights Analyst

Consortium Management Analyst

Data Analyst - VIE

Specialist Intelligence Analyst

Business Systems Analyst 1

Intelligence Analyst

Business Analyst

Business Analyst (m/w/d)

PMO Quality and Governance Analyst

Metering Analyst (m/f/d)

PMO Project Controls Analyst - Defence

Business Analyst Practitioner

Business Administration / Analyst

Business Analyst

Service Desk Analyst (2nd Line)

I want to receive the latest job alerts for management analyst in blackburn with darwen, lan

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