Application support manager Work, Jobs in Blackley, Gtm (with Salaries)

Telephony Application Manager
JLA —Sowerby Bridge
- Up to £35,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Business Support Officer
Pure Innovations —Stockport
- £12,150 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Employee discount
Quick apply
6d
Customer Success Manager
Street Group —Manchester
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Operations Manager
Popeyes UK —Manchester
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
IPS Employment Specialist
Pure Innovations —Oldham
- £31,381 a year
- Full-time
- Mentoring
- Organisational skills
- In-person
Quick apply
10d
Sales Executive - Manchester
Corinthian Sports —Manchester
- £30,000 - £50,000 a year
- Full-time
- Organisational skills
- In-person
- Employee discount
- Referral programme
Quick apply
11d
Area Care Manager
Helping Hands —Manchester
- Up to £57,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Trainee Negotiator
Bloom Manchester —Manchester
- From £26,500 a year
- Overtime
- Business development
- In-person
- Communication skills
- Free parking
- Referral programme
Quick apply
5d
Deputy Retirement Communities Manager
Sanctuary Supported Living —Stockport
- £13,640 - £14,361 a year
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Learning Support Assistant
Hulme Hall Grammar School —Stockport
- £24,915 a year
- Part-time
- Working with children
- Mentoring
- In-person
Quick apply
10d
Junior Operations Manager
Bloom Manchester —Manchester
- £30,000 - £33,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Attendance Manager
Oasis Community Learning —Salford
10d
General Manager – Heywood
Lineage Logistics —Heywood
- Full-time
- Leadership
- Communication skills
- Annual leave
Quick apply
10d
People Advisor
City in the Community —Manchester
- From £32,000 a year
- Full-time
- Administrative experience
- Human resources
- Agile
- Free parking
- Employee discount
Quick apply
4d
Research Support Manager
The University of Manchester —Manchester
- £37,694 - £46,049 a year
- Hybrid work
- Communication skills
- Annual leave
11d
Mobile Support Manager
OCS Group —Bolton
- Travel
- Time management
Quick apply
2d
Procurement Support Specialist
Metalube Ltd —Irlam
- £29,000 - £30,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
Quick apply
Client Success Manager
Hillsgreen —Holmes Chapel
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Sales
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
Parking Attendant
Parkingeye Limited —Manchester
- £29,192.33 a year
- Full-time
- Customer service
- Human resources
- Organisational skills
Quick apply

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application support manager jobs near blackley, gtm

Telephony Application Manager

JLA -
Sowerby Bridge

Quick apply

Job details

Full-time
Up to £35,000 a year

Benefits

Free parking
On-site gym
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme
Sick pay

Qualifications

Driving Licence
Avaya
IVR
Release management
IT
Root cause analysis
Communication skills

Full job description

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

As Telephony Application Manager, you will be responsible for the day-to-day ownership, running and improvement of JLA’s telephony applications and supporting services. You will act as the key point of contact between IT, third-party suppliers and operational teams. You will manage incidents and problems through to resolution, oversee configuration and change management, and drive upgrades and enhancements aligned to service needs. You will also maintain documentation and controls to meet operational, compliance and service level expectations.

Key tasks

Own the operational management of JLA’s telephony applications and supporting services.
Own configuration management for telephony services (including configuration, integration and user access), ensuring controls and auditability are maintained.
Responsible for user account management, call flow creation and configuration and system administration.
Act as the point of escalation for incidents, driving triage, coordination and resolution, and providing clear stakeholder communications.
Lead problem management for recurring faults, performing root cause analysis and implementing preventative measures.
Manage change and release activity for telephony applications, including risk/impact assessment, scheduling, testing, and working with the business to provide post-implementation validation.
Manage third-party suppliers and carriers, including ticket progression, service reviews, SLAs and escalation routes.
Define and maintain monitoring, alerting and operational dashboards; review trends and drive service improvements.
Plan and deliver upgrades, patches and enhancements, ensuring minimal disruption and strong change governance.
Maintain accurate documentation (service guides, runbooks, support processes and knowledge articles) and support ongoing training for IT and operational users.
Support service continuity and compliance by ensuring appropriate backup, DR and security controls are in place and tested.
Act as the interface between the business and telephony 3rd parties for issue resolution, roadmap updates and account / product reviews.

Knowledge and Skills

Demonstrable experience administering a telephony platform in a corporate environment
Practical experience designing and configuring call flows
Ability to diagnose and coordinate resolution of application/service issues using logs, monitoring and structured troubleshooting
Experience managing third-party suppliers, including SLAs, escalations and service reviews
Understanding of access, security and compliance controls for telephony applications
Strong stakeholder communication skills, able to translate technical issues into clear business updates
Knowledge of contact centre platform integrations (e.g. CRM integrations).
Knowledge of IT service management practices (incident, problem, change and release management
Knowledge of contact centre workforce management, reporting tooling and outbound diallers

Experience

Experience supporting and/or managing business-critical telephony applications or unified communications platforms in a production environment, including user configuration, call flow design and IVR/dialler configuration.
Hands-on incident management through to resolution, including coordination across internal teams and suppliers.
Experience delivering changes/releases (planning, testing, implementation and post-change validation).
Experience producing and maintaining operational documentation (runbooks, knowledge articles and support processes).
2+ years’ experience working with cloud-based telephony solutions (e.g. Genesys, NICE, Avaya etc)
Experience with telephony migrations or major upgrades (e.g., platform refresh, carrier changes, number moves).

Personal qualities

Calm, structured approach under pressure, with a focus on restoring service and managing risk.
Strong ownership mindset with a bias for action and follow-through.
Clear, confident communicator with the ability to tailor messages for technical and non-technical audiences.
Customer-focused and collaborative, building effective relationships across IT, operations and suppliers.
Continuous improvement mindset, using data and feedback to reduce incidents and improve service quality.
Able to challenge constructively and influence decisions with stakeholders and suppliers.

Qualifications

Telephony/UC or vendor certification relevant to the platform(s) used (e.g. Cisco, Avaya, Genesys)
We will need you to have a full UK driving licence

Pay: Up to £35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

application support manager jobs in blackley, gtm

Telephony Application Manager

Business Support Officer

Customer Success Manager

Service Delivery Manager

Operations Manager

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Sales Executive - Manchester

Area Care Manager

Trainee Negotiator

Deputy Retirement Communities Manager

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Junior Operations Manager

Attendance Manager

General Manager – Heywood

People Advisor

Research Support Manager

Mobile Support Manager

Procurement Support Specialist

Client Success Manager

Parking Attendant

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