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crm analyst jobs near blackley, gtm

Commercial Data Analyst

Johnson Controls -
Manchester

Apply Now

Job details

Full-time

Qualifications

Power BI
Sales
SQL
Analysis skills
Communication skills

Full job description

Commercial Sales & Service Analyst – Global Marine & Navy

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Overview

Join our Global Marine & Navy (GMN) team as a Commercial Sales & Service Analyst, where you’ll act as a strategic business partner to leadership, translating complex data into clear, actionable insights that drive revenue growth, service productivity, and customer value.

In this role, you’ll enable faster and better decision-making by delivering data-driven recommendations, influencing commercial behaviours, and standardising performance visibility across global markets.

Key Responsibilities

Customer Analytics (Growth, Retention & Value Creation)

Identify and prioritise growth opportunities through segmentation, whitespace analysis, and spend modelling
Analyse customer lifecycle, installed base, and service footprint to uncover expansion and retention opportunities
Develop account-level insights combining performance, pipeline, and activity data
Provide “next best actions” to support sales focus and success
Embed insights into commercial routines such as account and pipeline reviews

Commercial Performance & Pipeline Insight

Provide visibility into pipeline health, conversion rates, and backlog performance
Deliver insights on win/loss trends, pricing, and execution gaps
Support improvements in funnel quality, velocity, and forecast accuracy
Translate analysis into actions that drive revenue outcomes

Service Productivity & Performance Analytics

Own and manage global service productivity reporting
Define and standardise key performance metrics (utilisation, throughput, backlog, etc.)
Deliver weekly and monthly insight packs with clear actions and recommendations
Track execution and measure impact of improvement initiatives

Headcount, Capacity & Coverage

Build and maintain capacity and headcount models aligned to growth targets
Identify gaps in coverage, productivity, and utilisation
Support hiring, territory planning, and quota alignment
Recommend resource optimisation strategies to leadership

Commercial Operating System & Insight Delivery

Develop scalable dashboards and insight packs across all GMN regions
Standardise KPI definitions, governance, and data quality standards
Create unified views across ERP and CRM systems
Automate reporting to improve speed, accuracy, and consistency

What You’ll Bring

Essential Skills:

Strong analytical capability with the ability to link data to commercial outcomes
Excellent problem-solving and structured thinking skills
Ability to influence stakeholders and translate insights into action
Strong communication and business partnering skills
High level of organisation, discipline, and outcome focus

Experience & Technical Skills:

Proven experience in sales, service, or commercial analytics roles
Experience working with CRM, ERP, and BI tools (e.g. Salesforce, Power BI, Excel, SQL)
Experience delivering insights that drive measurable business performance improvements

Ready to Apply?

If you thrive on turning data into meaningful business impact and want to play a key role in driving commercial performance across a global organisation, we’d love to hear from you.

#LI-MH1

#LI-Hybrid

Apply Now

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