Customer support & client services occupations Work, Jobs in Blackpool, Lan (with Salaries)

Customer Escalations Officer
Perch Group —Blackpool
- £27,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Work from home
- Referral programme
Quick apply
10d
Customer Service Assistant
The Scratch Doctor —Blackpool
- £21,000 - £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Warehouse experience
- Free parking
Quick apply
Customer Service / Administrative Assistant
Reliant Direct —Blackpool
- £26,500 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
23h
Office Administrator
International Connections Group —Blackpool
- £24,784 - £25,250 a year
- Full-time
- Customer service
- English
- Accounting
- Free parking
Quick apply
10d
Customer Service Specialist
Walker Fire Ltd —Preston
- From £25,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
3d
Customer Account & Operations Coordinator
Marsden Packaging Ltd —Blackburn
- £13.50 an hour
- Part-time
- Salesforce
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Customer Services Manager
Assured Solutions Communications (ASC) Ltd —Preston
- £30,000 - £35,000 a year
- Full-time
- Spanish
- Management
- Customer service
Quick apply
1d
Client Project Coordinator
Parkingeye Limited —Coppull
- £24,879.84 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
Account Coordinator
One Stop Hire Ltd —Chorley
- Full-time
- Customer service
- Computer literacy
- Salesforce
- Annual leave
Quick apply
2d
Trainee Customer Service Advisor
Preston City Council —Preston
- £25,185 - £28,142 a year
- Part-time
- Annual leave
- Employee assistance programme
Sales Support (Customer Success)
CoByEx Ltd —Preston
- From £27,000 a year
- Full-time
- Salesforce
- Business development
- Analysis skills
- Free parking
- Referral programme
Quick apply
8d
Customer Services/Administrator
Badger Office Supplies —Chorley
- £26,437 a year
- Full-time
- Computer literacy
- Administrative experience
- Organisational skills
- Free parking
- Employee discount
Quick apply
5d
After Sales Advisor Contact Centre
Chorley Group —Preston
- £28,000 a year
- Weekend availability
- Bilingual
- Spanish
- English
- Store discount
- Employee discount
Quick apply
3d
Customer Support Executive
PC Group —Blackburn
- £25,397 a year
- Temporary
- Hybrid work
- APIs
- Communication skills
Quick apply
Complaints Advisor
Community Gateway Association —Preston
- Up to £31,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Sick pay
10d
Customer Service Representative - Part Time
The Granite Group —Formby
- £26,938 - £28,609 a year
- Part-time
- Hybrid work
- Communication skills
- Flexible schedule
Quick apply
14d
Customer Service Representative
The Granite Group —Formby
- £25,877 - £27,515 a year
- Full-time
- Hybrid work
- Communication skills
- Flexible schedule
Quick apply
Customer Service Coordinator
TVS Supply Chain Solutions —Chorley
- Weekend availability
- Customer service
- Travel
- Communication skills
Complaints Coordinator
Vital Energi —Blackburn
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Employee assistance programme
Quick apply
2d
Customer Service Advisor
Arrow XL —Wigan
- £12.71 an hour
- Part-time
- Hybrid work
- Bilingual
- Spanish
- English
- Free parking
- Health & wellbeing programme
Quick apply

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Customer Escalations Officer

Perch Group -
Blackpool

Quick apply

Job details

Full-time
£27,500 a year
10 days ago

Benefits

Casual dress
Cycle to work scheme
Company pension
Work from home
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
Complaint handling
Analysis skills
Root cause analysis

Full job description

Are you someone who thrives off turning complaints into positive outcomes for customers? Great! As Perch Group are now searching for a Customer Escalations Officer to join the team.

At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution.

Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.

As a Customer Escalations Officer, you’ll be the go-to person for customers who are frustrated with the service we’ve provided. While we strive for excellence in every interaction, we understand that things can sometimes go wrong, and it’s your job to turn the situation around.

Could this be the next step in your career?

You’ll take ownership of escalations from across the business, using your analytical and investigative skills to find the best solutions for our customers. By ensuring that we act fairly, transparently, and in line with FCA regulations and internal policies, you’ll help us resolve complaints and improve our service.

We believe in turning customer frustrations into opportunities for feedback, and your insights will be crucial in helping us improve and ensure we’re always delivering the best experience possible.

The role will contribute to the management of other customer escalations – i.e. specialist support for customers in vulnerable situations and requests for information through GDPR regulation. The role will also involve receiving and acting upon other points of escalation where the needs of customers require specific care through established policies and procedures.

So, what will your day-to-day look like?

Liaising with customers, clients, and internal departments via phone, letter, and email to resolve complaints.
Effectively managing complaints relating to both FCA-regulated and non-regulated products, ensuring a fair and thorough investigation.
Ensuring complaints are addressed appropriately, investigated thoroughly, and resolved in a timely manner to achieve a fair outcome.
Managing customer escalations such as specialist support for vulnerable customers and Right of Access requests made by customers.
Managing your own workload efficiently, ensuring all complaints are recorded accurately and handled within set deadlines.
Supporting Root Cause Analysis and contribute to internal feedback loops, collaborating with frontline support and specialist teams to prevent future issues.
Helping cultivate and maintain a customer-centric culture, always prioritizing the customer’s needs and satisfaction.
Acting as the final point of contact for customers to ensure their complaint is fully resolved.

Does this sound like you?

A good understanding of the impact of debt and vulnerability.
Experience dealing with customer complaints.
Excellent customer service skills.
Excellent verbal, written and interpersonal skills.
A good understanding of the principles of TCF.
A good understanding and knowledge of FCA regulatory requirements (desirable).

The Application Timeline

A first stage video call with the internal recruitment team (15 minute call)
A face to face or video call with the hiring manager (45 minutes- 60 minutes)

Typically, the average successful applicant will be within this timeline for 2-3 weeks.

Please note we will close this role once we have enough applications for the next stages therefore you should submit your application asap to avoid any disappointment.

If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications.

Why you should be EXCITED to apply...

£27,500 + up to 20% of your annual salary, paid as a bonus.
This role is based at our Blackpool office.
37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am- 6pm, Monday to Friday.
The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation.
And many more benefits to support your wellbeing and professional development.

So, what are you waiting for? Submit your application today - our customers NEED YOU.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email [email protected].

PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.

Job Type: Full-time

Pay: £27,500.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
On-site parking
Referral programme
Sick pay
Work from home

Application question(s):

Are you willing to undergo a DBS and Credit Check if successful?

Experience:

Complaint handling: 1 year (required)

Work authorisation:

United Kingdom (required)

Location:

Blackpool FY4 5LW (required)

Work Location: Hybrid remote in Blackpool FY4 5LW

Quick apply

Refine Your Search

customer support & client services occupations jobs in blackpool, lan

Customer Escalations Officer

Customer Service Assistant

Customer Service / Administrative Assistant

Office Administrator

Customer Service Specialist

Customer Account & Operations Coordinator

Customer Services Manager

Client Project Coordinator

Account Coordinator

Trainee Customer Service Advisor

Sales Support (Customer Success)

Customer Services/Administrator

After Sales Advisor Contact Centre

Customer Support Executive

Complaints Advisor

Customer Service Representative - Part Time

Customer Service Representative

Customer Service Coordinator

Complaints Coordinator

Customer Service Advisor

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