Retentions advisor Work, Jobs in Blackpool, Lan (with Salaries)

Front of House Manager
Simpsons SKODA —Preston
- £35,500 - £42,300 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
8d
Customer Service Advisor
Ascentis —Lancaster
- From £23,133 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- English
- Free parking
- Annual leave
Mortgage Broker - Partner Advisor
The Mortgage Experts —Blackpool
- £60,000 - £100,000 a year
- Remote
- Marketing
Quick apply
5d
Insight Director (FTC)
Circana —Blackpool
- Full-time
- Management
- Sales
- Travel
2d
Insight Director (FTC)
Circana UK —Blackpool
- Hybrid work
- Microsoft Outlook
- Management
- Sales
Quick apply
2d
Aftersales Manager
Chapelhouse Group —Southport
- £40,000 - £70,000 a year
- Full-time
- Customer service
- Driving
- Leadership
- Paid training
- Annual leave
Business Development Manager
Ascentis —Lancaster
- From £36,849 a year
- Full-time
- Hybrid work
- Sales
- English
- Analysis skills
- Free parking
- Annual leave
Regional HR Business Partner
Johnsons Workwear Ltd —Preston
- £35,000 - £38,051 a year
- Full-time
- Human resources
- Organisational skills
- IT
Quick apply
4d

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Front of House Manager

Simpsons SKODA -
Preston

Quick apply

Job details

Full-time
£35,500 - £42,300 a year
8 days ago

Qualifications

Hospitality
Sales
Customer service
Automotive service
Leadership
Communication skills

Full job description

Are you an experienced automotive professional with a passion for delivering outstanding customer experiences? We are looking for a driven and dynamic Front of House Manager Aftersales to lead our Front of House team and play a key role in the future growth of our aftersales department.

This is an exciting opportunity for a high-performing individual who is ready to step into a leadership role.

About the Role

As Front of House Manager, you will take full responsibility for managing the front-of-house aftersales operation. You will lead the Service Advisors and customer-facing team to ensure exceptional service standards, strong commercial performance, and seamless customer journeys from booking to vehicle handover.

You will act as the bridge between customers and the workshop, driving efficiency, profitability, and customer satisfaction.

Key Responsibilities

Lead and manage the Aftersales Front of House team (Service Advisors, booking coordinators & reception team)
Drive customer satisfaction and retention, delivering a premium Simpsons Skoda experience
Monitor and improve KPIs including labour sales, parts sales, upsell performance, and Customer Satisfaction
Coach, motivate and develop the team to achieve individual and departmental targets
Oversee daily operational performance and customer flow
Handle escalated customer concerns professionally and effectively
Work closely with the Workshop Controller and Parts Advisor to maximise efficiency
Support the Group Aftersales Manager in budgeting, forecasting and departmental planning
Ensure full compliance with Skoda brand standards and processes.

What We’re Looking For

Proven experience in an automotive aftersales/service advisor leadership role
Strong understanding of aftersales KPIs and commercial drivers
Excellent leadership, coaching and communication skills
A customer-first mindset with a passion for delivering excellence
Ability to manage performance and drive accountability
Organised, process-driven and commercially aware

What We Offer

Competitive salary + performance bonus
Ongoing Training with Skoda and our own internal training programme within aftersales and our leadership team
Company benefits package
The opportunity to lead within a respected Skoda dealership

Job Type: Full-time

Pay: £35,500.00-£42,300.00 per year

Work Location: In person

Quick apply

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retentions advisor jobs in blackpool, lan

Front of House Manager

Customer Service Advisor

Mortgage Broker - Partner Advisor

Insight Director (FTC)

Insight Director (FTC)

Aftersales Manager

Business Development Manager

Regional HR Business Partner

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