Service desk engineer Work, Jobs in Blackwater, Ham (with Salaries)

Senior Support Services Agent
QinetiQ —Farnborough
- £34,000 a year
- Full-time
- Mentoring
- In-person
- Employee discount
2nd Line Technical IT Support Engineer
Hotality IT Solutions Ltd —Basingstoke
- £27,000 - £35,000 a year
- Full-time
- Hospitality
- English
- Hotel
- Free parking
- Annual leave
Quick apply
1d
AMPA Systems Administrator, Farnborough
GBA5 EntServ UK Limited —Farnborough
- Weekend availability
- Microsoft Word
IT Apprentice (Level 3 Information Communications Technician)
Primary Goal —Guildford
- £10,000 a year
- Full-time
- Experience working with children
- Communication skills
- School
- Annual leave
Quick apply
Network Engineer
UK Connect —Farnborough
- Up to £65,000 a year
- Full-time
- Mentoring
- Training & development
- Free parking
- Annual leave
Quick apply
It Support Engineer 1st Line/2nd Line
Azteq Group Limited —Beaconsfield
- £28,000 - £34,000 a year
- Full-time
- Travel
- Computer networking
- SharePoint
- Free parking
- Referral programme
Quick apply
7d
Operational Readiness Lead
DXC Technology —Farnborough
- Full-time
- Continuous improvement
- Communication skills
Junior AV Engineer
OMM —Maidenhead
- £20,332 - £25,858 a year
- Full-time
- Hybrid work
- Computer literacy
- Research
- Computer networking
- Employee discount
Quick apply
Software Service/Automation Field Engineer
Hyster-Yale Group —Frimley
- Full-time
- Travel
- Up to 25% travel
Level 2 IT Engineer
Azteq Group Limited —Beaconsfield
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
- Computer networking
- Communication skills
- Free parking
Quick apply
7d
Desktop Support Engineer
Humnize —Hayes
- £30,000 - £33,000 a year
- Computer networking
- Organisational skills
- Communication skills
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Research
- Computer networking
- Communication skills
Critical Services Supervisor
CBRE —Farnborough
- Full-time
- Customer service
- Team management
- Training & development
6d
Service Helpdesk Coordinator
BCAS Biomedical Services Ltd —High Wycombe
- £22,000 - £26,000 a year
- Full-time
- Microsoft Word
- Data entry
- Organisational skills
- Referral programme
Quick apply
12d
3rd Line Cloud Engineer - Azure
Communications Solutions UK Ltd —Reading
- £45,000 - £50,000 a year
- Full-time
- Azure
- Mentoring
- In-person
- Free parking
Quick apply
Engineering Helpdesk Supervisor
Siemens —Slough
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Annual leave
- Flexible schedule
7d
Sales Consultant - Rail Sector - Winnersh - Matchtech
Gattaca —Winnersh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Recruiting
- Free parking
Pre-Sales Engineer
BCN Group —Reading
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7h
Executive Experience Lead
IFS —Staines-upon-Thames
- Full-time
- Computer Science
- Bachelor's degree
- Continuous improvement
Quick apply
11d
CSS Field Service Engineer
Roke —Woking
- Full-time
- Engineering
- Maintenance
- Continuous improvement

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service desk engineer jobs near blackwater, ham

Senior Support Services Agent

QinetiQ -
Farnborough

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Job details

Permanent | Full-time
£34,000 a year

Benefits

Private dental insurance
Company pension
Private medical insurance
Employee discount

Qualifications

Technical troubleshooting
ITIL Certification
IT team management
Incident queue management
Mentoring junior staff
Ticket management
Mentoring
Mobile device management
Intune
Help desk

Full job description

Job Title:
Senior Support Services Agent

Location:
Farnborough, England, United Kingdom

Role Type:
Permanent – Full Time

Package: £34,000 (salary dependent on experience) + Benefits

Role ID: SF20290

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Senior Support Services Agent at our Farnborough site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

The Role
As a Senior Support Services Agent, you’ll act as a technical and operational lead within the Support Services team, supporting the Support Services Team Lead in day-to-day oversight whilst providing mentorship and escalation support to other Support Service Agents.

Day-to-day, you’ll bring advanced technical expertise, foster knowledge sharing, and ensuring the teams activities align with defined standards and service level agreements.

Your responsibilities will include:
Providing first-line support via phone, email, remote tools, and IT Service Management tools for IT-related incidents and service requests
Advanced troubleshooting of hardware, software, network, and account-related issues in-line with the technologies implemented
Monitoring and managing daily ticket quests to ensure appropriate prioritisation, ownership, and timely resolution
Allocating workload across agents, balancing operational demand and team capacity and accurately logging, categorising and prioritising tickets in line with defined SLAs
Supporting the Support Services Team Leads with shift coverage planning and handover coordination
Acting as a point of contact in the absence of the Team Leads for operational decision or escalations
Applying advanced troubleshooting skills across on-prem and cloud-based infrastructure (Active Directory, Azure AD, Microsoft 365, Windows, iOS and VPN)

Essential experience of the Senior Support Services Agent:
Extensive experience working in a service desk or IT support environment
Proven ability to coach or mentor junior colleagues
A strong working knowledge of Microsoft Windows 11/12, Microsoft 365, Teams, SharePoint
Good experience with Active Directory/ Azure AD user management, mobile device management (Intune)
Previous experience VPN and MFA troubleshooting
Prior experience showing

Essential qualifications for the Senior Support Services Agent:

ITIL Foundation Certification or working knowledge

We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.

This role is 37 hours per week based at our Farnborough site is fully on-site.

Farnborough

At our Farnborough site exciting work takes place at our state-of-the-art facility, with high-energy laser technologies, our 5m pressurised wind tunnel which has a simulation capability that is unique in the UK and our large research and development projects is a real hub of creativity, research and innovation. Join our talented teams of Engineers, IT & Cyber Specialists, Project Managers, Group Functions Teams and many more to provide future defences in the UK.

Please note that all applicants for this role must be eligible for SC clearance, as a minimum.

UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)

Our Recruitment Process:
At QinetiQ we are committed to building an inclusive, accessible and welcoming workplace where everyone feels valued and supported. We believe that a diverse mix of backgrounds, perspectives and experiences drives innovation and leads to better outcomes for our people, customers and communities. We encourage applications from all candidates and are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the recruitment process, please let us know by emailing [email protected] . One of our recruitment team will contact you.

Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in.

Why Join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture . www.qinetiq.com/en/careers/life-at-qinetiq

Our Benefits

Matched contribution pension scheme, with life assurance
Generous holiday allowance, with the option to purchase additional days
Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
Volunteering Opportunities - helping charities and local community

#UKI #LI-LM1

Apply Now

Refine Your Search

service desk engineer jobs in blackwater, ham

Senior Support Services Agent

2nd Line Technical IT Support Engineer

AMPA Systems Administrator, Farnborough

IT Apprentice (Level 3 Information Communications Technician)

Network Engineer

It Support Engineer 1st Line/2nd Line

Operational Readiness Lead

Junior AV Engineer

Software Service/Automation Field Engineer

Level 2 IT Engineer

Desktop Support Engineer

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

Critical Services Supervisor

Service Helpdesk Coordinator

3rd Line Cloud Engineer - Azure

Engineering Helpdesk Supervisor

Sales Consultant - Rail Sector - Winnersh - Matchtech

Pre-Sales Engineer

Executive Experience Lead

CSS Field Service Engineer

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