Customer service team lead Work, Jobs in Bladon, Oxf (with Salaries)

Customer Experience Lead
Oxford University Press —Oxford
- Full-time
- Hybrid work
- English
- Leadership
- Communication skills
- Employee discount
9d
Senior Regional Field Team Manager
CPM UK —Oxford
- £55,000 a year
- Weekend availability
- Sales
- Analysis skills
- Team management
- Paid training
- Employee discount
Quick apply
Operations and Design Lead
Complete Graphics —Witney
- From £25,000 a year
- Full-time
- In-person
- Free parking
Quick apply
6d
Team Leader
Knoops- Oxford —Oxford
- £13.50 an hour
- Full-time
- Hospitality
- Customer service
- Supervising experience
Quick apply
13d
Luxury Venue - Welcome Team (Sales) Manager
Artemis Venue Services —Shipston on Stour
- £26,580 a year
- Full-time
- Bar
- Sales
- Free parking
Quick apply
Retail Team Lead
UOE —Thame
- £14.10 an hour
- Weekend availability
- Management
- Sales
- Microsoft Office
Community Relationship Lead
Majesticare —Haddenham
- £47,000 a year
- Employee discount
Quick apply
Maintenance Team Leader
Leaflike —Didcot
- £38,000 - £43,000 a year
- Full-time
- Maintenance
- Supervising experience
- Driving
Quick apply
3d
Salesforce Technical Lead
Association for Project Management —Princes Risborough
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- No degree
- Free parking
- Annual leave
Quick apply
Lead Store Advisor, Bicester Village
On AG —Bicester
- Sales
- English
- Supervising experience
Retail Floor Lead (Bicester Village)
Vuori, Inc —Bicester
- Full-time
- Sales
- Customer service
- Organisational skills
- Annual leave
Quick apply

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Customer Experience Lead

Oxford University Press -
Oxford

Apply Now

Job details

Full-time
9 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

English
Leadership
Communication skills

Full job description

More and more people are choosing to learn English.

When they do, they become part of an international community of English language learners. We are proud to be at that community's heart.

Our learning materials are trusted by millions of teachers, educational institutions, parents, and learners worldwide. They can teach and learn on their own terms, make progress, and achieve their goals.

Together, we move English language learning forward.

ABOUT THE ROLE

Oxford English Assessment is seeking an experienced Customer Experience Lead to transform the end‑to‑end journey for test takers, Test Centres, and Recognising Institutions. This senior role will help shape a customer‑centred culture and define a unified CX strategy across the organisation.

Working closely with Product & Innovation, Global Operations, and Sales & Marketing, you will identify pain points, support innovation, and define a clear customer promise. You will build lasting CX capability by developing scalable frameworks, governance models, and standards that embed customer‑focused thinking into product development, operations, technology, and commercial strategy.

Key responsibilities include mapping the full customer journey, establishing insight and feedback loops, driving cross‑functional improvements, influencing third‑party platform experience, and ensuring the voice of the customer informs strategic choices. You will also define CX principles, develop toolkits and playbooks, and shape metrics, KPIs, and reporting frameworks that track and strengthen customer experience across the division.

This is a 12-month fixed term contract. We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.

ABOUT YOU

Proven leadership experience in customer experience, service design, or customer journey optimisation, ideally in an education, edtech, or B2C/B2B2C environment.
Strong cross-functional working skills - able to engage colleagues in Product, Ops, Marketing, Sales, and Tech.
Demonstrated ability to translate customer insight into clear improvement requirements, working with Process Design, Product and Technology teams to implement them at scale.
Excellent communication and stakeholder management skills.
Experience managing customer journeys across multiple platforms or suppliers.
Strategic thinker with a practical bias for action.
Experience working with third-party platforms or within a matrixed delivery model.
Familiarity with digital assessment or high-stakes testing environments is desirable.
Service design or CX certification a plus.

BENEFITS

We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.

This role comes with the added benefit of private medical insurance and a management bonus.

Please see our Rewards and Recognition page for more information.

QUERIES

Please contact [email protected] with any queries relating to this role.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Division:English Language Teaching

Department:Assessment Editorial

Closing Date:9 July 2026

Salary:Dependent on skills and experience

Location:OUP UK - Oxford

Postcode:OX2 6DP

Full Time / Part Time:Full Time

Ref:4979

Apply Now

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customer service team lead jobs in bladon, oxf

Customer Experience Lead

Senior Regional Field Team Manager

Operations and Design Lead

Team Leader

Luxury Venue - Welcome Team (Sales) Manager

Retail Team Lead

Community Relationship Lead

Maintenance Team Leader

Salesforce Technical Lead

Lead Store Advisor, Bicester Village

Retail Floor Lead (Bicester Village)

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