site reliability Work, Jobs in blaydon, twr (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Kitchen Assistant- Care Home 17hrs a week (overtime available)
Phili Cussins House —Gosforth
- £12.21 - £20.84 an hour
- Overtime
- Serving
- Culinary experience
- Cooking
- Free parking
Quick apply
9d
Production Operator
AkzoNobel —Gateshead
- £26,928 a year
- Temporary
- In-person
- Communication skills
- Annual leave
Quick apply
3d
Scale Our Cloud Horizons as a Site Reliability Engineer
Trimble —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Engineering
- Master's degree
Cleaner Newcastle Airport
Britsafe Limited —Newcastle upon Tyne
- £14.02 an hour
- Part-time
- In-person
Maintenance Assistant
Freight Island —Newcastle upon Tyne
- Up to £14.50 an hour
- Part-time
- Hand tools
Quick apply
Accounts Assistant
Alpha UK Projects Limited —Newcastle upon Tyne
- £25,500 - £28,000 a year
- Full-time
- No experience needed
- Accounting
- QuickBooks
- Sick pay
Quick apply
8d
Apprentice Roadworker
Gateshead Council —Gateshead
- £15,434 - £24,521 a year
- Full-time
- Hybrid work
- Driving
- IT
- Communication skills
- Annual leave
- Employee discount
1d
Domestic Assistant
Primrose House Care Home —Felling
- £12.71 an hour
- Part-time
- Hospitality
- Customer service
- English
Quick apply
1d
Apprentice Coach Builder
Wilson Associates Ltd —Durham
- £14 an hour
- Temporary
- Heavy lifting
- Travel
- Organisational skills
Quick apply
2d
Newly Qualified HGV Driver
NWH Group —Newcastle upon Tyne
- £13.45 - £14.46 an hour
- Overtime
- Mentoring
- Communication skills
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Newcastle upon Tyne
- Weekend availability
- Oracle
- Salesforce
- English
14d
General Builder
Wefurb Ltd —Gateshead
- £120 - £150 a day
- Full-time
- Carpentry
- Plumbing
- Power tools
Quick apply
11d
Cleaning Operative
Diamond Commercial Cleaning (NE) LTD —Newcastle upon Tyne
- £12.71 an hour
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
4d
Maintenance Engineer
Greggs —Killingworth
- £58,867 a year
- Programmable logic controllers
- Annual leave
- Employee discount
Quick apply
9d
Concrete Operative **IMMEDIATE START**
Bespoke Concrete Products —Prudhoe
- £25,775 - £29,500 a year
- Full-time
- Forklift
- Construction
- In-person
Quick apply
8d
Powder Coater Labour
Morfabrication —Washington
- £14 - £16 an hour
- Overtime
- Power tools
- In-person
- Communication skills
Quick apply
1d
Technical Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,500 - £26,500 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
- Referral programme
Quick apply
Head of Manufacturing
OpenWorks Engineering —Prudhoe
- Full-time
- ERP systems
- Continuous improvement
- Leadership
Quick apply
2d
preventative maintenance technican
Hoddys recovery —Gateshead
- £15 - £20 an hour
- Part-time
- Maintenance
- Power tools
- In-person
- Free parking
Quick apply
10d

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Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

site reliability jobs in blaydon, twr

Technical Support Specialist

Kitchen Assistant- Care Home 17hrs a week (overtime available)

Production Operator

Scale Our Cloud Horizons as a Site Reliability Engineer

Cleaner Newcastle Airport

Maintenance Assistant

Accounts Assistant

Apprentice Roadworker

Domestic Assistant

Apprentice Coach Builder

Newly Qualified HGV Driver

Delivery Partner Manager, UK/IE Delivery Partner Managers

General Builder

Cleaning Operative

Maintenance Engineer

Concrete Operative IMMEDIATE START

Powder Coater Labour

Technical Customer Service Advisor

Head of Manufacturing

preventative maintenance technican

I want to receive the latest job alerts for site reliability in blaydon, twr

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