Head of it Work, Jobs in Bollington, Chs (with Salaries)

IT Service Introduction Manager
Information Commissioner's Office —Manchester
- £44,297 - £56,082 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- IT
- Annual leave
Head of Ecommerce
CW Sellors Group Ltd —Ashbourne
- £45,000 - £55,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Employee discount
Quick apply
3d
Head of Production
Buxton Opera House —Buxton
- From £46,000 a year
- Weekend availability
- Management
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
5d
Head of Data Protection
Together —Cheadle
- Full-time
- Continuous improvement
- Driving
- Communication skills
Quick apply
11d
Ranger Team Manager
Peak District National Park —Bakewell
- £42,839 - £46,142 a year
- Weekend availability
- Leadership
- Free parking
2d
Head of Estates
Swanton Care and Community —Farnworth
- £60,000 a year
- Management
- Maintenance
- Organisational skills
12d
Marketing Manager
Momentum Instore —Macclesfield
- £34,000 a year
- Full-time
- Hybrid work
- Free parking
5d
Regional Head of Business
Command —Macclesfield
- £65,000 - £70,000 a year
- Weekend availability
- Organisational skills
- IT
- Communication skills
Quick apply
Head of Corporate Relationships
Together —Cheadle
- Full-time
- Management
- Leadership
Quick apply
Senior Director of Field Planning & Activation
Acosta —Stoke-on-Trent
- £90,000 a year
- Full-time
- Leadership
Train Service Controller
Northern Trains —Manchester
- £61,364 a year
- IT
- Communication skills
- Employee assistance programme
- Employee discount
2d
Head of Financial Crime and MLRO
Together —Cheadle
- Full-time
Quick apply
11d
Head of Detention Strategy and Innovation
Home Office —Stoke-on-Trent
- £76,117 - £88,261 a year
- Full-time
- Presentation skills
- Travel
- Leadership
- Annual leave
6d
Data Analyst
Business Support Business Finance (BSBF) —Manchester
- Up to £37,450 a year
- Full-time
- CRM software
- Microsoft Excel
- Data analysis skills
3d
Head of Information Security & IT Risk
Bibby Financial Services —Salford
- £75,000 - £90,000 a year
- Full-time
- Hybrid work
- IT
- Leadership
Quick apply
6d
Head of Savings Operations
Leek Building Society —Leek
- Up to £80,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Communication skills
- Annual leave
- Sick pay
Quick apply
Head of Gaming Growth
Betfred —Manchester
- Full-time
- Analysis skills
- Leadership
- Marketing
- Employee assistance programme
Quick apply
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
10d
Head of Affiliates
Somerce —Manchester
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Leadership
- Negotiation
- Employee discount
- Flexible schedule
Quick apply
6d
Director of Client Services
Mukinge Business Solutions Ltd —Manchester
- £57,000 - £93,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
2h

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IT Service Introduction Manager

Information Commissioner's Office -
Manchester

Apply Now

Job details

Permanent | Full-time
£44,297 - £56,082 a year

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Analysis skills
Presentation skills
ITIL
IT
Communication skills
Time management

Full job description

Details

Reference number

459768

Salary

£44,297 - £49,813

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Senior Executive Officer

Contract type

Permanent

Business area

ICO - IT

Type of role

Information Technology

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Manchester, Wilmslow

About the job

Job summary

IT Service Introduction Manager

Full time / Part time

Salary: £44,297-£49,813 with potential to further progression to £56,082 our pay progression scheme.

Location: Hybrid

Contracted to our Wilmslow office.

Our Wilmslow office will be relocating to Manchester city centre from 28 September 2026. Once the move takes place your contracted office will be Circle Square, Manchester. Through hybrid working we offer flexible home and office-based working opportunities and there will be times when you will be expected to attend the office to collaborate with colleagues or travel due to business need.

Why work for the ICO?

Pay progression scheme.
Hybrid and flexible working options.
25 days paid holiday per year, plus privilege and public holidays.
Flexi leave (up to 26 additional days leave per year).
Pension (employer contribution around 28.9%).
Online discount scheme to save money at major supermarkets, retailers, gyms, restaurants, insurance providers and many more.
Health Cash Plan.
Fantastic development opportunities to learn and progress.

Further details can be found on the benefits section of our website

Job description

This role is a strategic leadership position accountable for developing, implementing and managing a robust service introduction process for the DDaT directorate. This role is responsible for assuring the operational readiness of new projects and services prior to their going live. You will own the end-to-end readiness process and be responsible for ensuring a successful and smooth transition into live service

Reporting to the Head of IT Operations, this role requires a broad understanding of the various specialisms across the DDaT directorate, as you will be accountable for assuring the successful introduction of new or changed IT services into live operation.

This role works closely with Project Managers, Delivery Managers, and Product/Service Owners providing advice, guidance and direction to ensure seamless transition and support for new services in the operational teams within DDaT.

You will need a strong customer-focus, to be resilient and adept influencing senior stakeholders, and be an expert at coordinating service transition activities across multiple teams.

Key Responsibilities

Acts as the authority and primary point of contact for all service introduction and transition activities across the DDaT directorate including all new products, services and projects delivering a solution into the live environment
Design, implement, and continuously improve the Service Introduction processes as part of a broader IT governance framework
Provide advice and guidance to project and product teams to assure that their service readiness
Coordinate and manage service acceptance activities including testing, training, handover and go/no go decisions
Review and revise existing service operational documentation (Service Definition Documents) in conjunction with wider organisation
Oversee the development and maintenance of support documentation sets: including runbook templates, support model templates, and escalation procedures
Facilitate workshops and meetings to gather requirements and feedback
Lead the establishment of KPIs and metrics to measure service introduction success
Identify and manage risks associated with new services.
Acts as the single point of contract for senior stakeholders, building strong relationships and ensuring effective engagement to support service delivery to live services
Evaluate and ensure current and future needs are met
Ensure compliance with internal governance and audit requirements

Person specification

Essential criteria assessed at application stage

Experience working in IT Operational / Service team with multiple stakeholders
Proven experience in IT Service Management, ideally within a Service Introduction Transition or Delivery role.
Experience with liaising with external third-party support partners
Strong understanding of IT Infrastructure Library (ITIL) practices, particularly Service Transition and Service Operation.
A demonstrable systematic, disciplined and analytical approach to work

Essential criteria assessed during interview:

Excellent interpersonal skills and the ability to form effective working relationships at all levels
Excellent standard of literacy and effective written communication skills for writing documentation and reports and meeting notes
Good intellectual and analytical ability in order to assimilate often complex data or technical information and apply it to the operational activities of the ICO
Strong time management, organised and delivery focused, good planning skills and process driven
Ability to step up when needed and offer support even when outside normal hours if required

Benefits

Alongside your salary of £44,297, Information Commissioner's Office contributes £12,832 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Please visit ico.jobs for full details, including salary and benefits.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

Equality, diversity, and inclusion

The ICO is committed to promoting and enhancing equality, diversity, and inclusion. We are focused on developing a workforce that is representative of the communities we serve and together we are building an inclusive workplace where all of our colleagues have the opportunity to make a real difference. We are championing this through our Equality Diversity and Inclusion Board together with a number of staff networks. Read more about our commitment on our website.

Candidates with a disability who meet the minimum criteria for this vacancy will be invited to interview as part of the ICOs commitment to the Disability Confident Scheme.

As part of the ICOs commitment to our EDI objectives and creating a workplace that represents the communities and societies we serve, we guarantee an interview to candidates who declare they identify as belonging from an ethnic minority background and who meet the minimum criteria for this vacancy

If you are disabled or have an impairment and require an alternative application method, please email the HR team at [email protected]

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : [email protected]
Email : [email protected]

Recruitment team

Email : [email protected]

Apply Now

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Salary

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Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Medical

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team