Based in our Manchester office (Macclesfield) and reporting to the Head of Procurement & Supply Chain, the ideal candidate will be a customer-oriented self-starter capable of contributing to a high-performance team. This role is predominantly a field-based on-the-road role that requires regular on-the-ground presence in both public and private hospitals across Great Britain. There will also be a substantial amount of preparation and support work required from the office each week.
The primary purpose of the role is to support the clinical field sales staff by providing effective control over both consignment and case stock.
You will provide a key interface between the business and our customers, supporting all aspects of the customer care process for our various brand specialisms that offer both consignment case inventory management.
Working in a team environment, the successful candidate will demonstrate excellent external and internal customer focus throughout.
Meet and exceed customer expectations, providing exceptional service in a professional, knowledgeable, timely manner, as the first internal point of contact for the customer.
Manage Sales Orders and Stock Transfer Orders timely and accurately, ensuring customer commitments are met, keeping customers informed on order status and liaising with the procurement department on deliveries
Support the Heads of Sales and their team of Clinical Sales Specialists in managing key customer accounts
Actively contribute to a very fast pasted positive team environment.
Execute the core business processes effectively and efficiently, while also contributing to continuous improvement initiatives, leveraging the use of KPI’s
Be committed to learning and exhibit extensive product knowledge to provide correct and timely information to clients and customers
Ensure that excellent quality service is delivered, ensuring all correspondence is dealt with promptly in accordance to targets
Multitasking on your daily workload ensuring follow-up on your individual caseload
Ability to undertake additional duties that may be assigned from time to time, for various business projects.
Support / lead the implementation of hospital consignment agreements and ensure they reflect agreed stock quantities in our ERP system
Implement robust controls over stock additions and reduction to consignment
Implement robust controls that ensure completeness of hospital ordering (portal and non-portal hospitals)
Remove and replenish expired stock and report on any write-offs monthly
Manage Vendor stock returns/exchange of medium-dated stock with weak demand for longer-dated stock to reduce the risk of write-offs due to expiry
Carry out Monthly stock counts and compile findings for customer review, three days following stock take
Analyse ordering patterns v’s quantity on consignment, to ensure the optimal stock levels
Based on regular analysis of demand patterns determine stock at risk of expiry in all consignment locations, move from low-demand locations to higher-demand locations and Monitor success on a monthly basis in conjunction with line manager
Follow up and obtain orders for all used case stock and stock missing following stock counts
Manage all upcoming cases and prepare consignments of temporary case stock and movement of machinery where required
Support the year-end process with full stock counts & findings
Involvement in the implementation of technology initiatives that support improved asset control.
Promote and Support the introduction of technologies such as ERP systems, web portals and Stock Management Programs with all hospitals and Uniphar Medtech stakeholders
Provide pre and post-go-live hospital support for each implementation.
Ongoing support for key portal stakeholders
Previous experience working within a medical device/pharmaceutical regulatory environment, an advantage
Deliver measurable results, Makes and Meets Commitments
Proven track record of achieving and exceeding set KPI’s and targets
Attention to Detail, ensuring work is executed accurately and completely
Demonstrates energy, real initiative and ability to work independently
Track record in contributing to high-performance teams.
Strong interpersonal skills with a collaborative and team approach
Professional and effective Communicator, written and oral.
Comfortable with ambiguity and flexible to adapt within a changing environment
Demonstrate resourcefulness to deliver a high-quality service
Strong administrative and analytical skills
Strong IT/computing skills is a must, Advanced Microsoft Excel knowledge is essential. Description of work completed in Excel and proficiency level required
Ability to communicate effectively with key stakeholders, develop and maintain strong working relationships, notably with our front-facing customers within a hospital setting.
Solid financial/commercial acumen
Previous experience of working with Navision or Microsoft Business Central, an advantage
Knowledge of a distribution supply chain/operation of a consignment business model, preferably in a healthcare environment
Must have a full clean driving license.
