Customer insights analyst Work, Jobs in Bolton, Gtm (with Salaries)

Journey Analyst
CAML —Wigan
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
5d
Senior Reporting and Insights Analyst
Clear Business —Sale
- £38,505 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Portfolio Analyst
DF Capital —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- SQL
- Annual leave
- Gym membership
Quick apply
Commercial Data Analyst
Johnson Controls —Manchester
- Full-time
- Sales
- SQL
- Analysis skills
Digital Performance Analyst
UNRVLD —Manchester
- Full-time
- Hybrid work
- Computer Science
- Marketing
- SQL
- Employee assistance programme
- Employee discount
Quick apply
Insight Analyst
Betfred —Warrington
- £29,000 - £30,000 a year
- Full-time
- Microsoft Excel
- SQL
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
KYC Analyst
G MASS —Manchester
- £40,000 a year
- Hybrid work
- Financial services
- Communication skills
Quick apply
Business Insights Analyst
Reachdesk Ltd —Manchester
- Remote
- SQL
- Annual leave
Quick apply
10d
Marketing Data Analyst
Hartley Botanic Ltd —Oldham
- Up to £30,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
5d
FP&A Insurance Analyst - Distribution & Trading
AXA —Bolton
- Up to £55,000 a year
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Performance Analyst
Scrumconnect Consulting —Manchester
- £300 - £325 a day
- SQL
- Agile
- IT
Data Analyst
Interact Software —Manchester
- Full-time
- Hybrid work
- Salesforce
- SQL
- Presentation skills
- Annual leave
- Gym membership
Quick apply
Digital Analyst - 12 Month FTC
Pets at Home —Cheadle
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- SQL
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Manchester
- Full-time
- Remote
- DevOps
- Data analysis skills
- No degree
- Annual leave
Quick apply
Product Analyst I
Worldpay (UK) Limited —Manchester
- Hybrid work
- Analysis skills
- Agile
- Leadership
Quick apply
FinCrime CDD Analyst
Capital on Tap —Manchester
- Monday to Friday
- Hybrid work
- Analysis skills
Estimator and Commercial Analyst
Coveris - Burnley —Burnley
- £30,000 - £35,000 a year
- Microsoft Excel
- Microsoft Access
- SQL
- Free parking
- Annual leave
Quick apply
Product Analyst
Gamma —Manchester
- Full-time
- Continuous improvement
- IT
- Communication skills
- Annual leave
Quick apply
4d
FP&A Graduate
Alexander Dennis —Skelmersdale
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
Quick apply
10d
Associate - Researcher UX
Bally's Interactive LLC —Manchester
- Hybrid work
- Annual leave
- Gym membership
Quick apply

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Journey Analyst

CAML -
Wigan

Apply Now

Job details

Full-time
£40,000 - £50,000 a year
5 days ago

Qualifications

Power BI
Data modelling
Microsoft Excel
Data analysis skills
SQL
Scripting
Root cause analysis
Communication skills

Full job description

We’re looking for a data-driven and customer-focused Journey Analyst to join our CX/Operations team. This role is central to understanding and improving our end-to-end customer journeys, from appointment booking through to installation and ongoing support.

You’ll turn complex operational and customer data into clear, actionable insight, helping the business identify pain points, prioritise improvements, and deliver a better customer experience. Working closely with Journey Managers and operational teams, you’ll play a key role in shaping how we measure, monitor and evolve our customer journeys.

Please note: This is a 9-12 month fixed term contract.

What You’ll Be Doing

Develop and maintain customer journey performance metrics, dashboards and reporting
Analyse customer, operational and contact centre data to identify trends, pain points and failure demand
Support the evolution of customer journeys through meaningful insight and data-led recommendations
Partner with Journey Managers and stakeholders to define KPIs and customer measures aligned to business goals
Translate data into clear, actionable recommendations to support prioritisation and backlog management
Investigate performance issues and data discrepancies, supporting root cause analysis and resolution
Monitor journey performance, risks and exceptions, ensuring timely escalation where needed
Deliver regular insight reporting to agreed standards and timescales
Continuously improve reporting capability through automation, standardisation and data visualisation
Maintain accurate documentation, definitions and processes in line with governance standards

About You

You’re highly analytical, detail-oriented, and passionate about improving customer experience through data. You’re confident working with large, complex datasets and can bring insights to life in a clear and compelling way.

Essential Skills & Experience

Strong experience using data analysis tools such as SQL, Power BI and Excel
Experience working with large, disparate datasets and transforming them into valuable insight
Ability to translate data into meaningful stories, grounded in evidence
Strong knowledge of data modelling, reconciliation, and KPI development
Excellent attention to detail and commitment to data accuracy
Experience validating and processing data, including scripting and testing at scale
Strong problem-solving skills with a structured, analytical approach

Desirable

Experience or knowledge within the renewables industry

What We’re Looking For

Organised and methodical approach to work
Strong communication skills and ability to collaborate effectively
High levels of accuracy, precision and attention to detail
A proactive mindset with a focus on continuous improvement

Why Join Us?

Be part of a team driving meaningful improvements in customer experience
Work in a collaborative, insight-led environment
Opportunity to shape how customer journeys are measured and improved
Ongoing development in data, analytics and CX best practice

Apply Now

If you enjoy turning data into insight and want to play a key role in improving customer journeys, we’d love to hear from you.

IND789

Apply Now

Refine Your Search

customer insights analyst jobs in bolton, gtm

Journey Analyst

Senior Reporting and Insights Analyst

Portfolio Analyst

Commercial Data Analyst

Digital Performance Analyst

Insight Analyst

KYC Analyst

Business Insights Analyst

Marketing Data Analyst

FP&A Insurance Analyst - Distribution & Trading

Performance Analyst

Data Analyst

Digital Analyst - 12 Month FTC

Technology Analyst - PMO (UK Remote)

Product Analyst I

FinCrime CDD Analyst

Estimator and Commercial Analyst

Product Analyst

FP&A Graduate

Associate - Researcher UX

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